Delta Air Lines

Not Verified | I had an absolutely terrible experience with Delta Airlines at Amsterdam Airport on December 4, 2024. My flight, DL049, was delayed for 3 hours and 45 minutes due to a supposed brake issue that needed fixing. While I understand safety concerns, the way Delta’s ground staff handled the delay was unacceptable. Despite the long wait, no meal vouchers or any form of compensation were provided to passengers. This lack of basic customer service is shocking, especially when dealing with such an extended delay. As if the situation wasn’t already frustrating, when I finally reached the ticket check, a Delta employee had the audacity to ask me, “Are you in a hurry?” — a completely disrespectful and inappropriate comment given the circumstances. It showed a lack of empathy and professionalism from the staff. Delta’s handling of this delay was inefficient, inconsiderate, and far below what I would expect from a major airline. I hope they address these issues promptly to ensure no other passengers are treated with such disregard. Rating: 1/5. Would not recommend flying with Delta if this is the standard of service.

Not Verified | Delta Air Lines has the worst customer service I have ever dealt with. I flew from Boston to Seattle which took about 7 hours. When we landed at Seattle we were forced to wait for a gate to open for over half an hour. This put a very tight time frame on getting to your connecting flights. Once we deboarded, I had 7 minutes to get to my gate and board. I got to the gate at 11am which put us 20 minutes before departure to Tokyo. However, the Delta Employee not only told me the plane has already closed its doors but also when I explained it wasn't my fault she just shrugged and said "You should have gotten here sooner." I was on the verge of a breakdown being over 2000 miles away from anyone I know and stranded in the airport. Later on I found out this flight took an additional hour to takeoff so the fact they didn't want to wait an extra minute due to their own delay was ridiculous. I explained the delay was waiting for a gate and she said "Well it's a weather related incident (fog) so it's not our fault your late." I was so upset here but she said "you need to take a train across the airport to the Delta helpdesk and see what they can do." There, this new agent again told me it was my fault I was late and need to arrive earlier. I explained the situation but there was 0 customer service ability from any Delta employee at this airport. She then booked me for a flight 24 hours later. I asked If I could get any food voucher or hotel voucher, and I bought insurance so does that help. She responded by telling me the customer service number can do that but they don't do any vouchers or help on weather related incidents. I almost broke down in tears telling her I'm all alone and what should I do, just sleep on the floor of the airport? She responded by saying "If that's what you want to do" I wanted to be on a plane but every step of the way Delta was rude and unhelpful. When I called customer service they told me there was nothing they could do and in order to get a voucher I would need to go to the help desk (the one I just came from). The level of care is non existent in this company. I had to argue over the fact that my tickets said boarding ended 15 minutes before departure ar 1120am. I was there at 11am but on the app that moved the time to leaving early at 1115am. And in addition the Delta employee told me the 15 minutes wasn't true and it's actually 20 minutes. It seemed like every step of the way they tried to find a reason why it was my fault I missed the fault. Now I'm writing this, stranded in an airport for another 19 hours, with no help, no care, and an absolute disdain for Delta Airlines.

Not Verified | I will never fly with Delta again! I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for a second opinion on her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the ticket cost me. Two weeks prior to our flight I came down with pneumonia. As our trip got closer, I only got more sick. 4 days before our flight I worked out to have my sister in law take my place on the flight so my wife could still go to WA and I can stay home to rest. I called Delta to request to change the name on the ticket. I was told that they have a policy that will not allow them to change the name and there is ZERO exceptions to that policy. I explained the situation, spoke to a supervisor, and was still told no. I was told I could refund my ticket and then repurchase a new ticket but I would have to repurchase the ticket at the current days prices. Furthermore, i couldn’t use the money I paid for my first ticket to buy the new ticket. I was told they can’t do a fund transfer either. I had no choice. I refunded my ticket. But I have to wait 3-5 business days to see my money back. But I couldn’t wait 3-5 business days for the money as I needed the ticket sooner than that. So, now Im figuring out finances to pay for a new ticket AT THAT DAYS PRICES. As they were booking the new ticket I was then told that there was nothing left in first class like I had originally bought. I asked them why I can’t just buy the seat I just refunded and I was told that when I refunded my seat it was automatically given to anyone who has requested an upgrade and is on an upgrade wait list. So my original seat is no longer available. (This all happened in a matter of minutes as I refunded my original ticket and bought a new ticket all on the same phone call). Now this means that my wife and sister in law are in separate seats on the plane. on top of all this, a round trip ticket in comfort plus is costing me more money than my original round trip ticket in first class because I have to pay that days prices. Delta won’t honor a name change, won’t honor me to put funds from my current ticket to a new one, wont honor the seats I originally booked, and won’t allow me to purchase at prices in the day I originally booked the flight. I’m wondering what flight insurance is even for and why it’s so expensive if it doesn’t do anything for you. Delta Airlines: I hope you see this, and I hope you have more of a heart for your future customers. as for me and my entire family, we will never fly with you again!

Not Verified | Flight was delayed more than and hour and a half to leave Seattle. When we got to Paris, the connecting flight had closed the doors and boom, we had our flight rescheduled. Very inconveniencing to customers, and the customer services are just non empathetic and seem to careless. This is not the first time Delta is inconveniencing. Since July 2024 after there was global network outage, delta airline have not been so good to me. Never again, even if it’s the last airline in the world, I will never again use Delta!

✅ Trip Verified | I have flown Delta on a round trip from SFO to Accra twice now, and for some reason, there is never Wi-Fi on the flight from JFK to Accra and vice versa. Every time, it’s attributed to a "technical issue." However, the flight from SFO to JFK consistently has Wi-Fi without any problems. Currently, I’m at JFK waiting for my flight to ACC, and I just received a notification that there will once again be no Wi-Fi on this leg of my journey. As a loyal Delta customer and SkyMiles member who frequently flies within the U.S., I’ve never experienced this issue on domestic flights. This repeated lack of service on the Accra route raises serious concerns about selective treatment of certain destinations and passengers. It almost suggests that some routes and individuals are prioritized over others, despite everyone paying the same—if not more—for their tickets. This is unacceptable and not reflective of the equitable service Delta should provide to all its passengers, regardless of their destination. I urge Delta to address this inconsistency and rectify the situation immediately. Every customer deserves the same quality of service. Do better, Delta!

✅ Trip Verified | I was scheduled to fly from YYZ (Toronto International Airport) to Atlanta on November 20, 2024, at 6:15 PM with flight DL2714 to ATL (Atlanta International Airport), and from ATL to MLB (Melbourne-Orlando) in Melbourne FL with flight DL2435 at 10:39PM. I was boarding zone 8 and at the gate the Delta agent announced that the travelers can check the carry-on for free. I had a connecting flight in Atlanta, and I decided to keep my carry-on and went boarding. When approached the plane entrance, Delta male flight attendant told me that he won’t let me in the plane with carry-on. I tried to explain the reason I need my carry-on with me, but he called another person and that person laid a hand on me by pushing me away. I asked him to stop it and return to the gate to check my carry-on. After I checked my carry-on and returned to the plane the same male Delta flight attendant refused to let me in the plane and threaten me by calling security. I missed my two flights and was stressed. The Delta flight attendant was very rude and demonstrated a horrible attitude.

✅ Trip Verified | Horrible service and attitude. I was scheduled to fly from Toronto to Atlanta on November 20, 2024, at 6:15 PM with flight DL2714, and from ATL to Melbourne FL with flight DL2435 at 10:39PM. I was boarding zone 8 and at the gate the Delta agent announced that the travelers can check the carry-on for free. I had a connecting flight in Atlanta, and I decided to keep my carry-on and went boarding. When approached the plane entrance, Delta male flight attendant told me that he won’t let me in the plane with carry-on. I tried to explain the reason I need my carry-on with me, but he called another person and that person laid a hand on me by pushing me away. I asked him to stop it and return to the gate to check my carry-on. After I checked my carry-on and returned to the plane the same male Delta flight attendant refused to let me in the plane and threaten me by calling security. I missed my two flights and was stressed. The Delta flight attendant was very rude and demonstrated a horrible attitude.

✅ Trip Verified | While the flight was fine even in economy my complaint is that despite the warnings to check your seat for all your belongings before deplaning in Rapid City I was interrupted by a fellow passenger and forgot my bag containing my noise cancelling headphones ($40) in the seat. I believe the cleaning crew either at Rapid City airport or Minneapolis airport where the plane returned to simply found and kept my headphones. That is theft. I was specific about the appearance of the missing item (blue soft bag with noise cancelling headphones) and the seat 6D. There is no way that the cleaning crew did not find it. The only other choice is if another passenger saw it and took it. I will not fly Delta again.

✅ Trip Verified | Rude staff experience with Sergio! On a Flight from FLL to LAX, Nov 18 2024 on 7:40. No seat assigned 2 days before Flight. No place for the carry-on and they over staffed with other people’s luggage. When I tried explaining to a team member called Sergio that I had to bring my luggage in as that's why I choose Delta, he was so rude and immediately threatened me saying he'll re-assign me to a different Flight. Then when I tried explaining I have a buissnes meeting I literally heard him copycat my words to a other team member saying "business meeting ahh". So rude. I'd never fly with them again. I'd take Spirit, Jetblue or Frontier before this experience any given day.

✅ Trip Verified | The consistency of Delta up front needs to be recognized. My fourth flight in a week and despite the various lengths and aircraft the service was top notch. This particular plane has got to be the most comfortable narrow body around. Of course 2-2 seating but other than that generous legroom and wide enough seats. The food was quite good(all on one tray) the IFE was wonderful and the flight attendant serving our cabin mostly alone was so kind and extremely efficient. Wi fi is so inconsistent on this route and we are warned in an email that it might not be available yet it’s works perfectly and is free.