✅ Trip Verified
| I'm writing to thank an employee of Delta Airlines named Dionne, who helped my friend and I as we were attempting to return to Toronto from New York City amidst the North American outbreak of COVID-19. Our flight was initially scheduled for Tuesday Mar 17th, however the weekend leading up, Prime Minister Trudeau of Canada began urging Canadian citizens and residents to return home. With customer service phone-lines bogged up because of the crisis, we decided to take our chances and head to the airport a day early to see if there was any chance we could return sooner. Luckily, we were met with Dionne at the Delta Check-In (Terminal 2, at LaGuardia airport). Dionne had to deal with a faulty system that forced her to enter our passport credentials manually, but she handled it with grace and humour (which was really needed at that moment). She also did everything she could to find all the options available to us. Thankfully, she was able to get us on a flight later that day, direct to Toronto. Regardless of that, she acted as a professional, very calm and direct, and most importantly as a compassionate human to two Canadians hopped up on little sleep and lots of anxiety and uncertainty. Needed in these times. So above all else, thank you Dionne for how you stepped up, and likely stepped up before, and will continue to have to step up for your customers and staff. We appreciate you, and we hope this finds its way to you!