Delta Air Lines

Not Verified | Harassed by rude flight attendant while traveling Delta with my two small kids. As soon as I sat down I was helping my kids get their seat belts on. During the reaching around my masked slipped a bit down my nose. I was startled when a very young flight attendant very rudely and sharply said that my mask had to stay all the way to the top of my nose for the entire flight. It was not what she said but how she said it. My flight was 5 hours delayed and this was at 6 hour flight at 4 in the morning. Then she woke me up twice because my mask had slipped a little down while I was asleep. I walked to the bathroom and clearly saw 6 or more people with masks completely off. I felt targeted. My 10 year old asked me why that flight attendant seemed out to get me. I have traveled during Covid many times. I have never experienced such a rude, heartless, unsympathetic flight attendant. My family and I were doing the best we could. Second time she woke me up, she threatened to have police meet my family at the gate. This is a ridiculous abuse of authority from a power hungry child who should clearly not be in the service industry. I was nothing but kind saying I was sorry, I was sleeping and it slipped down a bit. She made me extremely uncomfortable the entire flight.

Not Verified | On November 24th I arrived at Midway airport, and after checking in, I found out that I didn't have my pre-check added. The day before I had called Delta Airlines at Midway and the lady had said it was ok after providing my Global Entry number. So I complained at the boarding gate. The Delta response was: It was the fault of TSA, and it had probably to do with my last name being hyphenated. After that I called TSA in Midway, and the lady over the phone told me that I had failed to ask for the Airline to resubmit my reservation. Honestly, I had never heard of that resubmission before, and I have used my Global entry before many times. At that moment, I was really upset. What is the point of paying for Global entry then? By the way, the treatment by the TSA staff at the security gate was horrible. Please, avoid Delta and the Midway airport if you can.

Not Verified | We are a military family, we flew (eventually) with Delta on the 16th Nov 2020 it was the most horrifying experience our family has ever had moving from one duty station to another. We were told military families were Delta's priority, that they would take the upmost care of us and our dog, this is just marketing clap trap, we were treated with utter destain. The whole nightmare was two days of shear hell. We were told Delta had a one time fee of $200 to ship our pet yet they demanded almost $1,000 when we were in the cargo warehouse. Delta has a good marketing campaign, in reality they treat military families like trash. Our family did not deserve what they did to us.

✅ Trip Verified | Using Covid as an excuse for poor food and drink availability is ridiculous. Flew to Seattle on Hawaiian and received a hot meal and cocktails. For a premium price Delta offered water, cheap wine, or beer only. No alcohol, no ice, no soda or juice. Food was an embarrassing box/bag with cheap snacks. All this on a 6 hour flight. Inexcusable. Flight attendants were constantly offering so cabin presence would’ve been the same. Sorry cost cutting will not help a return to flying especially if other carriers offer more.

Not Verified | I just wanted to compliment the service I received when I flew on October 26th and November 2nd. The planes were very clean, the staff were all very pleasant and helpful. Overall, a very enjoyable experience. I had reservations about making the trip out to New Mexico to see my brother amid a national pandemic but I truly felt safe flying with Delta! Also, I got a covid test a week after returning home and it was negative. Thank you all, keep doing what you do to keep travelers safe.

✅ Trip Verified | Delta states they care about your safety but when people board the plane recording on their phone, they do nothing. I asked the person who recorded my face if they would block out my person, and he said "are you kidding" when I brought it up to the flight attendant the captain asked if my husband and I had a problem and would like to Deboard the plane, I did nothing wrong. The person invading my privacy was not asked to deboard, was not asked to delete the video, and I will never fly Delta again because my privacy is my safety! Not just my health.

✅ Trip Verified | Loved flying Delta! Everything from the baggage check to leaving the plane was very professional! I feel like they’ve done everything possible to provide a healthy environment for flying during COVID-19. When we checked our bags the lady noticed there wasn’t going to be enough time to make our next flight at our layover so she was able to reschedule us and avoid a huge inconvenience. All the employees that we came in contact with on our trip were very friendly and respectful. I also appreciated that when the captain spoke I could clearly understand and hear what he was saying. Thanks for doing a great job Delta! We noticed!

✅ Trip Verified | I don't know how to thank all that helped me. I'll start with Capt Rice, 1st Officer Riz and Stewardess Barbara and Eugenia the Wheelchair Assistant. All was so pleasant, caring and simply wonderful service and flight. Thank you, and Liz at Customer Care for her time and understanding Sylvie

✅ Trip Verified | On Wednesday, October 1, 2020 I arrived at LGA. Flight DL 1030, I checked my Delta App and in it Terminal C was listed. I arrived at Terminal C at 0630, I was then told by a Delta employee that I was at the wrong Terminal, they stated I had to walk, to go down stairs and walk to terminal D. So I struggled with my luggage and made it to terminal D at 0645. As I checked the flight board I did not see my flight so I went into Delta Sky and asked for assistance. The young lady scanned my app and told me I was in the wrong terminal, she stated that I had to go to gate #6 and take a shuttle bus to Gate C. So now I walk to gate #6 arriving at 0655. I waited for the shuttle bus for 10 minutes finally arriving back where I started at 0715. At this point I was clearly frustrated with the poor communication and efficiency of your employees. I asked to speak to a supervisor, again I had to wait 15 minutes. I explain my morning to her and her response was “Oh well these things happen”. I worked for the MTA NYCT and if one of my employees made this statement to one of our customers who was just put thru this, I would discipline them on the spot. What a disgraceful set of circumstances. I usually fly Jet Blue, but my wife suggested trying Delta again for a change. Well after today I will never fly Delta again.

✅ Trip Verified | Thank you Delta airlines for delaying my flight. I do understand that there are “complications” when it comes to airlines, but where is the maintenance for you aircraft? If my flight is missed, I can kiss my livelihood good bye for missing this merger meeting. There was another customer on this flight with me and he has been here since 0900 this morning because of issues with your system and extraordinary delays. I would imagine even after receiving bailout money from the government, service would still be top priority. The best that the hard working people at gate A12 could offer was hotel accommodations for the night. I wanted to buy a one way to another airline and have delta reimburse me, but no I couldn’t do that. I sincerely hope you have a QA/QM team to analyze these issues and I really do hope you can address them.