Delta Air Lines

✅ Trip Verified | The consistency of Delta up front needs to be recognized. My fourth flight in a week and despite the various lengths and aircraft the service was top notch. This particular plane has got to be the most comfortable narrow body around. Of course 2-2 seating but other than that generous legroom and wide enough seats. The food was quite good(all on one tray) the IFE was wonderful and the flight attendant serving our cabin mostly alone was so kind and extremely efficient. Wi fi is so inconsistent on this route and we are warned in an email that it might not be available yet it’s works perfectly and is free.

✅ Trip Verified | Although this was over a four hour flight in a wide body1-2-1 configuration it was clearly not Delta One. The differences being no club access, no pillow or blanket and a reduced meal service. Despite all this it was a pleasant experience which, for me, has included the typical pleasant, efficient cabin crew.The breakfast (pictured) was totally adequate and IFE excellent. Really no complaints except a blanket and pillow would have been nice for an over four hour trip with a lay flat seat. By the way I keep hearing about free Delta Wi-Fi and haven’t experienced it once.

✅ Trip Verified | Delta have zero empathy for people with disabilities. Their "accessible" procedure is long and complicated and then they don't follow through on what they promise. We recently flew from Orlando to Amsterdam and requested assistance on the flight - they ignored our requests multiple times and we had a horrendous experience on-board the flight because of it. They discriminated against disabilities and not interested in my voice regarding this. Their customer care supervisor Jacob Costillo has not taken my complaint seriously, palming me off with pathetic copy-and-paste responses, saying the matter is closed. I have forwarded my complaints for the U.S Department of Transportation and implore that other people think before booking a flight with Delta.

✅ Trip Verified | From start to finish including everything in between this flight was perfection. The comfort, the food, which was actually delicious for a change, the IFE, but most importantly the crew. Literally the entire cabin staff was genuinely gracious and efficient in every manner. I observed many of their interactions with passengers and each other and flawless is the word. I was happily compelled to tell as many as I could how impressed and grateful I was. I rarely complain and mostly expect things not to be up to par so this was a welcome surprise.Generally my Delta cabin crew experiences are good but this was perfect.

Not Verified | I booked a direct flight from Seattle to San Diego, departing at 9:50 AM and arriving at 12:43 PM. After receiving six delay notifications, I spoke to five different agents over the phone and interacted with two Customer Service (CS) agents onsite. The first onsite agent did nothing to help, but the second agent put us on standby for the 11:45 AM flight to San Diego, which was already full, so we didn't get on. Through online chat, an agent offered us 6,000 miles per person (for my wife and me) plus $50 each. I found this offer insulting and declined, not wanting to settle for something inadequate. The onsite agent gave us two $12 lunch coupons, which weren't enough for a decent meal at the airport. As notifications kept coming, our departure was rescheduled to 3:17 PM, with an arrival in San Diego at 6:30 PM. After one more call, a helpful agent automatically booked us on another flight to San Diego at 3:35 PM while keeping us on the original flight, ensuring we had a backup. We decided to wait for the 3:35 PM flight since our original one had significant mechanical issues. We eventually arrived in San Diego at 6:20 PM. We missed two meetings, a lunch with friends, and a planned ride to the hotel, forcing us to use public transportation and buy dinner, missing another planned dinner with friends. This was a funeral trip, making the delays emotionally draining. We experienced nearly a six-hour delay, and Delta didn’t handle this as they should have. After the trip, I filed a complaint as advised by the agents. Delta gave us 4,000 miles each, which was less than what was initially offered via chat, and offered $50 vouchers. Despite not agreeing to this compensation, they added the miles to our accounts. I requested a refund, citing a new DOT mandate that requires refunds for domestic flights delayed by three hours or more, which was ignored because our flight was three days before the mandate took effect. I reported this to the DOT online but have not received feedback yet. Delta’s service has deteriorated significantly.

Not Verified | My flight was rescheduled four times. Finally, when we boarded the plane and settled in, they announced that the flight had been canceled because one of the pilots hadn’t arrived. After standing in line for hours, until midnight, I finally had the chance to speak with the airport staff. I was informed that there were no available seats for the next two days. It took a great deal of persuasion and insistence before I was booked on a flight with a lower category ticket for the following day. I ended up waiting at the airport, sitting in a chair, for nearly 24 hours. They did not compensate me for the difference in ticket price, nor did they provide a hotel voucher or food voucher. Having traveled extensively with various airlines around the globe, I can confidently say that this has been the worst customer service experience I have ever encountered.

✅ Trip Verified | Comfortable seats, but nothing else. Upfront at premium price for a cup of coffee and a (modest) bag of cookies on a two hour flight on an early (7am) morning flight. Why is a breakfast not possible to serve? The most questionable was the lavatory, probably the most disgusting thing I have seen on a plane: dirty, old, and outworn. Comparisons would be here out of line, simply it was disgusting.

✅ Trip Verified | Unproblematic check in and departure from the very nice Delta Terminal at Detroit. Excellent boarding process. Uneventful flight, including efficient service with a round of drinks and a little snack, actually far better than what meanwhile one gets from nearly all European “Full Service Airlines” when flying short- and medium haul.

Not Verified | What a shockingly terrible experience from start to finish. We arrived at Orlando airport to face a melee to get bags tags (the machines would not respond to boarding passes and there was no-one on hand to help many frustrated customers). Customers were then faced with a huge slow moving queue to check bags in with a poor Delta employee sweating whilst dealing with already aggravated customers. Once arriving at the gate customers' experience was made worse by utter chaos: inaudible announcements (made via a tannoy system), customers stressed and on standby, travellers being hoarded onto the plane in a last minute panic (generated by the Delta staff themselves). Upon boarding the plane the experience only worsened - the Delta economy seats lean forward so that your back is put under immediate strain, there's less leg room than on short haul European Flights and the plane felt old and tired. The meals were luck laster for 1 of our party and 4 of our party were unable to have any meal at all: we have dietary restrictions which were booked in advanced and not delivered (meaning no meal for myself and 3 of my children for all 9 hours of our flight). Despite all of this and putting on a smile we were faced with obnoxious (probably overworked and tired) cabin staff who were rude, short, unhelpful and seemed in a huge rush to sit down for most of the flight. I asked a question of one air host who responded, "What!?" A "pardon" or "sorry I didn't hear you," would have been much warmer. To summarise we felt like herded cattle at best / cannon fodder at worst. We 100% regret flying with Delta - Virgin Atlantic are about 100000000000000 x better than this horrendous experience (for perspective we'd much rather have flown with Ryanair).

✅ Trip Verified | Horrible. First class flight for 2.5hrs. No tvs and frozen salads. Delta plays dumb and wants you to jump through hoops to get any compensation on 3 tickets.