Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3000 reviews
4/10
3 star Skytrax Rating
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10/10

"amazing first experience"

(United States)

Trip Verified |   To be the first time flying with Delta I can say that I loved it! I had a layover of 4.5 hrs and asked to David Watson if it was possible to fly on the next flight at 12:30pm (it was 11am) and he made it possible! Me and my daughter landed in SJ Puerto Rico 2 hrs prior our plans. Thank you David and Delta for being that awesome with us. Love all the perks that come with flying with you too. We had an amazing first experience and are planing to have more!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJacksonville to San Juan
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the seats are horrible"

(United States)

Not Verified | I have been on hundreds of flights in the last 30 years always economy class and never did feel so cramped and uncomfortable as my last Delta flight. The plane was dirty, the seats are horrible, narrow and no leg room I will never fly Delta again.
AircraftBoeing 757
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Salvador
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“a surprisingly enjoyable experience”

(United States)

Trip Verified | Flew NYC to Lisbon and back. Delta provides a surprisingly enjoyable experience: both flights were punctual, fine IFE with lots of fun movies, food and drinks were top notch, friendly crews always happy to provide an extra snack or drink, even an alcoholic one. Also, I fell and hurt my leg the day before my return flight and they let me check my carryon for free.
AircraftBoeing 767 (B767)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Lisbon
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"upsetting about this was the deceit"

(United States)

Trip Verified | This is the first time I have flown Delta. This flight was scheduled to leave at 1 PM from JFK to Buffalo. It pulled back from the gate. It headed toward the runway, but was turned around and returned to the gate. After waiting 50 minutes with no explanation whatsoever, passengers started getting antsy and asking questions. we were told that there was a piece of equipment mandated by the FAA, that had to be obtained before the plane could leave. We waited an additional 30 minutes. Ultimately, they received a small item that was inconspicuously delivered to a passenger. As it turns out, it was a seatbelt extender. When originally pulling away from the gate, they only had one on board. This particular passenger required a second one. That is what we waited an hour and a half for. It is understood that every person deserves dignity, it is ridiculous to have delayed 90 people a total of two hours, awaiting a seatbelt extender. The passenger requiring this should have been deboarded and placed on the next flight with the appropriate equipment. Additionally, what was most upsetting about this was the deceit. The seatbelt extender was. delivered to the passenger very secretly. The minute it was delivered, we were backed out of the jetway and in a queue of 12 planes to takeoff. Altogether, the delay was 2 to 2 1/2 hours. The flight was a 50 minute flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Buffalo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Very disappointing””

(United States)

Not Verified | I have booked this flight about a week ahead to Austin Texas to attend a family funeral, and I paid $533 for the round trip assuming to get assigned seat. For the departure flight I was given a seat from Ontario to SLC and to Austin Texas. However in my return flight there is no seat assigned either to SLC from Austin or SLC to Ontario. Then I have noticed the available seats have to be sold to passengers who wanted to upgrade, then the left overs will be assigned to a passenger like myself who got the last seat. What is going on in this airline just to profit is not fair. I have noticed there is no respect nor acknowledgement to the passengers booked for economy class. If you charge $533 for economy class Delta airlines should accommodate accordingly. You cannot just toss us to the last row because you have to make more money. Very disappointing. The person who is checking in to the aircraft whose name is Eve didn’t even want to assign me a seat. She kept giving me the run around telling me my name is in the board which wasn’t the whole time. I’m disgusted with this airline and will never book a flight with.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOntario to Austin
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"impression is of a poorly run airline"

(United States)

Trip Verified | I would recommend avoiding Delta if at all possible. We had booked to fly from Atlanta to Dublin but ended up having our flight delayed 2+ hours. During the delay, the Delta desk agents would not answer any questions about the cause of the delay or how long the delay would be. The staff overall seemed to not know what was going on and even later stated that they "needed to go see what was going on" before they would be able to provide a departure time. Overall, the impression is of a poorly run airline, with staff that were unable or unwilling to answer any questions.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Dublin
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“This is a miserable airline”

(United States)

Trip Verified | This airline is terrible. They refused to turn on the air conditioning while they made us wait for 40 minutes in the miserable cabin. Not only did they not turn on the air one of the flight attendants went onto the overhead speaker and yelled at us for asking. They have not offered water either. They also sold me a ticket in which it said I would be able to have a carry on. They ended up making me check it, they are making me go to the baggage claim to get it, and there was no compensation. This is a miserable airline and I would not recommend this to anyone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa Bay to Boston
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"yet to receive a snack or beverage"

(United States)

Not Verified | It’s 1 hour plus now after takeoff and sitting in 26B, have yet to receive a snack or beverage. It was turbulent for 10 minutes after taking off, so the snack n beverage service was delayed and I understand. However, they started and got from first class to row 24 and stopped, no turbulence Then when they began again they started in first class again and stopped at front of main cabin. Now it’s 1:20 later and they are only at row 15! Not only slow on uptake, but very rude to serve some rows 2 or 3 times, while the rest of us are within anything Dinner hour and free is choice of 4 snacks or $12 or $10 purchase offerings. I get that weather delayed inbound
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Boise via Salt Lake City
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"crew wanted to be anywhere else"

(United States)

Trip Verified |  Considering my review below, this was surprising. Mediocre at best. Seat etc was fine but so much was not. To start, some( not all) of the crew was grouchy or impersonal. A few were great. Second, at the gate free fast Wi-Fi was announced, neither was true. Once we crossed the coast line wi fi shut off for the rest of the trip.The crew insisted that was normal but considering on the same flight(reverse direction) same type aircraft we had full service, that just wasn’t true. One crew member quie2tly agreed and didn’t understand. In any case at least half the fee should be refunded (good luck to me.) The food was mediocre at best.In between the meal and snack only chips and cookies were available (10 1/2 hour trip) IFE was fine. I guess real complaint was a majority of crew who wanted to be anywhere else.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAtlanta to Honolulu
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"everything was PERFECT"

(United States)

Trip Verified |  A really good experience. Because these are the old LATAM jets with 2-2-2 seating I was expecting a second rate trip. I was wrong. Seat was more comfortable than Delta Suites for sleeping. Crew was great. Warm and proactive service from start to finish. Skipped dinner 1130pm departure) so I could sleep but breakfast 1 1/2 before landing was quite good. Didn’t watch anything but wi fi was great. Arrived early, everything was perfect.
AircraftA350L
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSantiago to Atlanta
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes