| Portland to Washington. I hate that I’m wasting more energy on Delta, but people need to know how they treat people, their kids, and their belongings. My kids had an unaccompanied minor reservation. Anytime you make an unaccompanied minor’s reservation, you have to do it over the phone. So when I got to the airport an hour and a half before my kids flight, Delta proceeded to tell me that they could not go through TSA because they had to be two hours early. I begin to explain to them that no one informed me of this very strict rule, and that I had no way of knowing that. They were condescending towards me and said it wasn’t their job to tell me when to be at the airport, and I could read it in the “contract I signed”. I informed them that I clearly haven’t signed anything, because it’s an airline requirement that I book over the phone. I asked if they could get a flight for them that same day, but they could not due to flight times. So I then asked if they could compensate us in someway for the inconvenience because I had to work a double the next day and they said no and I got upset and began to panic because I didn’t know what to do (I have severe anxiety), and she immediately got fed up with me and told me that she would not help me and that she would just document that I got there late (which is a lie). She then told me that I needed to call the unaccompanied minors hotline to change my kids flight if I wanted any help at all. I then called the hotline, and that person helped, and was apologetic. So because of this, I had to wake up at 4:30 a.m to get them to the airport on time and then go straight to work to work a double. But when we got to the airport the next day, and we were checking my daughters suitcase at the desk, the delta employee put her bag on the belt without tagging it first! I look at her like... is my kids bag going to get lost? She assured me it would arrive to their destination. I didn’t believe them but I wasn’t going to waste time asking for management after the way I’d been treated before. So we finally get to the gate, and when they go to board the delta employee snaps at the parents to say their goodbyes and was just very stern in general, and when I was hugging my kids goodbye she snapped at me and said “you need to stay back” I just looked at her like “I’m just trying to hug them goodbye” and even another mom came up to me and said “they have no sympathy for moms with anxiety, do they?” And if only she knew the half of it. You’d think this review stops here, but it doesn’t. Hours after I send my kids off with these unprofessional people, which I wish I hadn’t, I get a text from my son saying that there was a problem with the gate, and that they got there late and we’re at a completely different airport. Mind you, I am paying a couple hundred dollars for someone to escort them to their gate on time, And to make sure they get to the correct destination and airport. And THEN I find out that they in fact sent my kids suitcase to the wrong airport, and their dad had to drive to two different airports and pay $50 in parking. I will never fly Delta again, nor will I recommend them.