Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1669 reviews
5/10
3 star Skytrax Rating
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1/10

"Delta will not help you out"

(United States)

Trip Verified | Kansas City to Minneapolis. Delta does not allow you to sit standby if you buy their basic economy class. You have to pay for the more expensive tickets for this feature. This makes it difficult to flex with a military work schedule. So if you get off early and want to try and get on an earlier flight. Forget about it because Delta will not help you out.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKansas City to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"$75 to fly standby"

(United States)

Trip Verified | Detroit to St Louis. $75 to fly standby. That's all I need to say. Generally I really like Delta flights and how they are ran. But this is a serious customer service issue. Other airlines still allow you to fly standby on earlier flights for free. Delta decided to be greedy and monetize this. It takes them very little effort and probably makes them more money in the long run to allow standby passengers for free. It make sure the flights are full and provides the airline better flexibility in later flights to change and add passengers. But, Delta decided to go to the dark side on this one, forgo good will to their customers and make that extra $75. I personally will make sure to fly United or Southwest in the future if I have the reasonable option. I'm not swearing off Delta entirely as I care for convenience in my travel first and foremost, but I do guarantee I will purchase at least a couple fewer Delta tickets this year. I suggest if you want the flexibility to fly standby without any extra charge, that you fly with a different airline as well.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDetroit to St Louis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Nicely done Delta"

(United States)

NotVerified | Albuquerque to New Orleans via Salt Lake City. Great flight into SLC. Got delayed and cancelled on the Tarmac leaving SLC. Got lucky and had an available plane and reboarded within an hour and a half. Staff were very communicative and had a snack/drink tray waiting for us as we deboarded for the delay. Best experience I have had with a flight crew/airline. Almost every other flight I’ve ever been on with other airlines have been absolutely miserable. Nicely done Delta.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlbuquerque to New Orleans via Salt Lake City
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"helpless and very disappointed"

(United States)

Trip Verified | New York JFK to Venice. My 14 old brother was a part of mandatory UMNR program. The whole registration process was a mess. At first we were told by a registration agent that he wasn't registered for a program, when I insisted that he was as I wouldn't be able to purchase a ticket without registering him for a program, the agent was able to find a record. Without apologizing for the stress, he proceeded registering my brother and printed his boarding pass with the assigned seat that I requested 6 moths ago 40A (near the window). At the time of the boarding after standing in line we were told by the stewardess in a pretty rude tone that my brother will be boarding the last. We waited for an entire airplane to board and the stewardess finally nodded us that we can go ahead. She then printed additional slip and without showing it to me took my brother to board. When the plane took off, my brother texted me that he was seated to the seat #17 in between two other passengers and his requested and already assigned seat was given away to somebody else. Nobody told me that at the time I was passing my brother to the Delta Airline agent, and needless to say my brother who studies English as a second language wasn't able to raise a concern on his own. I felt helpless and very disappointed. The terrible service we received cost us $150 in addition to the plain ticket and caused the worst international travel experience. This complain was submitted at the airline website first to give them a chance to respond. After waiting for a month with no respond, I am re-posting here.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Venice
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly Delta again"

(United States)

Not Verified | Portland to Washington. I hate that I’m wasting more energy on Delta, but people need to know how they treat people, their kids, and their belongings. My kids had an unaccompanied minor reservation. Anytime you make an unaccompanied minor’s reservation, you have to do it over the phone. So when I got to the airport an hour and a half before my kids flight, Delta proceeded to tell me that they could not go through TSA because they had to be two hours early. I begin to explain to them that no one informed me of this very strict rule, and that I had no way of knowing that. They were condescending towards me and said it wasn’t their job to tell me when to be at the airport, and I could read it in the “contract I signed”. I informed them that I clearly haven’t signed anything, because it’s an airline requirement that I book over the phone. I asked if they could get a flight for them that same day, but they could not due to flight times. So I then asked if they could compensate us in someway for the inconvenience because I had to work a double the next day and they said no and I got upset and began to panic because I didn’t know what to do (I have severe anxiety), and she immediately got fed up with me and told me that she would not help me and that she would just document that I got there late (which is a lie). She then told me that I needed to call the unaccompanied minors hotline to change my kids flight if I wanted any help at all. I then called the hotline, and that person helped, and was apologetic. So because of this, I had to wake up at 4:30 a.m to get them to the airport on time and then go straight to work to work a double. But when we got to the airport the next day, and we were checking my daughters suitcase at the desk, the delta employee put her bag on the belt without tagging it first! I look at her like... is my kids bag going to get lost? She assured me it would arrive to their destination. I didn’t believe them but I wasn’t going to waste time asking for management after the way I’d been treated before. So we finally get to the gate, and when they go to board the delta employee snaps at the parents to say their goodbyes and was just very stern in general, and when I was hugging my kids goodbye she snapped at me and said “you need to stay back” I just looked at her like “I’m just trying to hug them goodbye” and even another mom came up to me and said “they have no sympathy for moms with anxiety, do they?” And if only she knew the half of it. You’d think this review stops here, but it doesn’t. Hours after I send my kids off with these unprofessional people, which I wish I hadn’t, I get a text from my son saying that there was a problem with the gate, and that they got there late and we’re at a completely different airport. Mind you, I am paying a couple hundred dollars for someone to escort them to their gate on time, And to make sure they get to the correct destination and airport. And THEN I find out that they in fact sent my kids suitcase to the wrong airport, and their dad had to drive to two different airports and pay $50 in parking. I will never fly Delta again, nor will I recommend them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Washington
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"our flight got cancelled"

(United States)

Not Verified | I’m so sleep deprived I don’t even know what time it is. Our 45 minute flight was scheduled at no later than 11pm last night and now it is currently set to leave at noon today! That’s only after buying new tickets, as our flight got cancelled after a 3 hour delay at the last minute. If you’re in a rush to get home and want to end up frustrated because you’re stuck in an airport, I highly recommend flying with Delta Airlines. Not only will they not compensate you, but they will also lose your luggage! But on the bright side, we did get free snacks. Why, I love a granola bar. So worth my 700$ ticket and my luggage. I really wish I could say this is the first time we’ve had this issue, or the second time, or the third. Could be worse. At least I’m not on the 48 hour delay flights like most people around me. As for the other airlines? They’re doing fine.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Pasco
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no need to be intolerable"

(United States)

Not Verified | New York to Syracuse. Most of my experiences were great. But this last flight to SYR flight DL 5177 the flight attendant was very late due to her previous flight. But because she was all huffy from being late she was extremely rude. She was in a rush to get us out, but no need to be intolerable. Instead of trying to help the bag situation, she gave me too brief of a response and I couldn’t understand what she was saying. Unwilling to help. Was fine acting like a jerk though.
AircraftCRJ
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Syracuse
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Thank you Delta"

(United States)

Trip Verified | Short version: Delta is the best! Long version: I made a mistake while booking two-way flight tickets from Boston to Nashville. Travelling from Boston to Nashville did go well on August 5th. I booked my return flight for the very next day (August 6th) at least I thought that. However, I realized that I did book my return ticket for August 7th while checking in at Airport. I didn't know how to react (I was the victim for my mistake). Anyways, went to counter and the Delta person was really polite and nice. He asked for a moment to talk with someone behind the counter and he returned saying I am good to travel today (August 6th) for no more charges or anything. I was expecting for pay somewhere around $50 - $100 USD. But they were too good to forgive my mistake and now I am at the gates about to board the flight to Boston. Thank you Delta (and your employees)!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Boston
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"can't believe how I was treated"

(United States)

Trip Verified | I was flying with my 2 children who are under the age of 6. We were not seated together & I couldn't change it online because there was not seen entire row available for us so I waited until I got to the gate & requested a change which worked out well for me until I reached Atlanta on our way back. I asked the representative at the gate if she could change the seats & she stated "Ma'am this flight is completely booked so you'll have to figure it out when you get on the plane." I stood there for a moment & I asked her if there were any other options & she said yes you have the option to figure it out yourself. I grabbed my 2 kids & begin to broad the plane in tears which is when the flight attendants were beyond helpful in placing me and my small children together. I can't believe how I was treated by an employee of Delta Airlines right in the founding city, Atlanta!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Houston
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had a horrible attitude"

(United States)

Trip Verified | They let everybody board the plane before then telling everyone in the exact quote from the pilot "sorry but we're going to be here for a while because we don't have any idea where the co pilot is". Then an hour later while still sitting at the gate not offering any sort of drink service or snacks they finally started to finish with the gate closing and acted like it was no big deal that they've had us stuffed in the plane for this long. The desk attendants had a horrible attitude then their lack of any kind of knowledge of the problem at hand was unbelievable.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Pensacola
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no