Delta Air Lines

✅ Verified Review | Dallas Ft Worth to Madrid via Atlanta. The flight from DFW to ATL boarded on time, the staff was very friendly with everyone. We got drink and snacks. Once we arrived at Atlanta I had to transfer to the international gates. The flight was pretty full the staff on this flight was outstanding, they started serving the drinks quickly then came out the food right after that. Overall a very smooth flight and they staff were very on point with keeping the drinks flowing to everyone.

✅ Verified Review | I am currently in Day 4 of a 13 day trip to Ukraine. My bags were checked on Sunday in PHL to JFK then to AMS (KLM) and to KBP (KLM - Ukraine International Airlines) but have still not appeared in Ukraine. I am getting no reasonable assistance from Delta Air Lines to assist me in locating my bags and making sure they get to me in Ukraine. The level 1 and 2 agents in Customer Service and baggage are refusing to own this situation, and pretty much just reading back to me what is on the Delta website. I am now resorting to Social media so hopefully someone outside of the @Delta customer service organization sees this and will reach out to me to assist. I am so dissapointed with the customer experience on this issue. I am a loyal Platinum member who takes brand loyalty very seriously and do not expect to be left high and dry this way.

✅ Verified Review | Memphis to Atlanta. This is a terrible airline if I am being completely honest. I have been rebooked 3 times, I have waited in the airport for over 9 hours for my flight to be rebooked due to weather. Because of weather they do not put you up in a hotel, so I have paid for my own hotel for 2 nights now. No other airline has delays or cancellations in the country either, other airlines are going to the same places that I am and are still going.

✅ Verified Review | Fayetteville to Stuttgart via Atlanta. I have used Delta Air Lines on countless occasion, flying over 100,000 miles on military orders easy. This may be the last time. Don't get me wrong, it takes a lot to make me care enough to write a review. The service from the flight attendants is typically very attentive and they do what they can to accommodate you. The entertainment has a wide selection of movies, music etc. (when the screens are actually operational) and the seats are not unbearable. My issue is with the airlines lack of accommodation when they have a failure to notify the individual that their flight was cancelled and lack of ability to rebook a flight that is equivalent to the one that was paid for. By missing my flight and not being able to reach the deadlines that are required makes me look unprofessional and weighs heavy on my position. This flight definitely put a bad taste in my mouth in regards to Delta Air Lines, unfortunately there was not any attempt to reconcile the issue.

✅ Verified Review | Flew from Amsterdam to Boston. Most Delta aircraft are aged but nicely refitted. The IFE is nice but movie selection and variety I have experienced better. In the aircraft's we have flown there were no power sockets. Attendants not the most courteous I have seen. Overall the price was excellent and seats were comfortable so the airline is worth it as partnering with Skyteam offers excellent flight combinations with partners airlines to and from USA.

✅ Verified Review | Stuttgart to Atlanta. Delta Air Lines messaged early morning about a flight delay which was appreciated. Flight had been oversold and when checking in online I was offered the opportunity to volunteer. Flight was completely full including a large bulldog used as a "comfort dog." Cabin crew was somewhat senior but gracious, in the aisles to assist passengers as they boarded. Service began quickly and the welcoming attitudes continued with flight attendants engaging with passengers as services were offered. While there is nothing specific to tag as having made the flight good, it just was. Everything - food, entertainment, staff availability, even the seat - was comfortable. Delta economy class service outshines their SkyTeam partners and this flight was a perfect example.

✅ Verified Review | My wife and I flew Delta Air Lines from HNL to NRT. We booked on Expedia and a day before the flight we got an email reminder showing our seats, etc. We had booked our seats so we were sitting together. Unfortunately, when we got to the airport, we found ourselves sitting in middle seats in different rows. I explained that my wife was pregnant with morning sickness and it would be great if they could at least switch her to a seat in the aisle. But both the girl at check-in and the guy at the gate said they had no seats for us to change to and that we couldn't upgrade. "Fine," I thought, "sucks for us, but if they have a full plane then there's nothing they can do about it." The really upsetting thing is that after boarding we saw that there were many seats open just a few rows in front and behind us. Luckily there was a couple sitting next to us that had been similarly split up and we ended up switching with them so we could both sit with our spouses. I don't know what the deal with Delta seat selection is, but given that they couldn't even accommodate my pregnant wife when there were so many empty seats made this our last Delta flight ever. P.S. I found crumbs on my tray table from the previous flight. Also, the touch screen for my entertainment was broken (It responded to about 1 out of every 10 times I touched it).

✅ Verified Review | Milwaukee to Calgary via Minneapolis. Three of the four flights were inordinately delayed, not because of weather which I would have understood given the season, but because of mechanical problems. The departure time from Milwaukee was constantly pushed back -- to an extent that we missed the connecting flight at Minneapolis. I was assured when the first delay was announced that we would make the connection with the new timing. This happened a second time. We were willing to cancel our tickets and take flights on alternative airlines. But the gate agents were not able to be honest about the actual departure time -- in fact, they said they were only the messengers of the news. In the event, we lost the entire day travelling and reached our destination so late that we had to arrange for alternative transportation because we had missed our previously booked non-refundable transfers -- not to mention the holiday activities we had planned that afternoon and evening. It started our holiday on a very bad note. On the return, early morning flight was delayed for mechanical reasons. However we reached Minneapolis in time to connect. But the connecting flight after travelling down the runaway, gathering speed, suddenly braked and returned to the gate - mechanical problems. An alternative plane was arranged and we reached home several hours later. The ground manager asked us to rate them high for having arranged a replacement plane -- what gall! When you have 3 out of 4 flights on the same type of aircraft of the same airline experience mechanical problems, we have to be very concerned about the maintenance standards and competencies at Delta Airlines. Unfortunately, on many routes we have to put up with this airline as there are no alternatives.

✅ Verified Review | Seoul Incheon to San Francisco via Seattle. I used to be a Medallion member. But, moved to the west coast and due to lack of direct flights to some cities from OAK, I have not flew Delta in recent years. I flew from ICN to SFO today after two flights with Asian airlines. What a difference. Delta's seat were so hard, I thought I was setting on the granite. Cold, old and hard! Food was awful. Service, I can't understand why people pay their money to fly Delta. They were serving food and drinks as we were in a soup kitchen. Throwing everything on the table and "we are out of everything". Was really bad. Even Chinese airlines are better than Delta.

✅ Verified Review | I wanted to take the time to recognize the Delta Staff that helped in making the start of my vacation an absolute dream! As a Stage 4 Breast Cancer patient they literally made the start of 2017, a start I will not forget! On January 2nd my friends and I were set to board a Delta flight from Chicago to Paris where we had a layover before getting to Dublin. I made Delta aware two months prior that I needed an accommodation made to have a seat in Bulk as I had just finished chemo in September and my oncologist wanted me up moving and stretching throughout the flight. Unfortunately, upon arriving to check in, I noticed that this hadn't been done, but explained my situation to them and they kindly placed me in an appropriate seat. Prior to boarding my name was called and they had decided to move me into business class. In addition when they found out I was flying with friends they moved their seats up to premium economy, so that I would be able to easily be able to walk up and down the aisles and talk with them. Throughout the flight the staff checked on me and my friends as well. Delta Airlines has a Breast Cancer Research Foundation and this is the first time that I've actually seen a company represent the Pink Ribbon so well! The staff didn't have to care about my situation or consider my friends in the mix, but they did and the fact that they made this flight what it was to me, means absolutely everything!