Delta Air Lines

✅ Verified Review | I wanted to take the time to recognize the Delta Staff that helped in making the start of my vacation an absolute dream! As a Stage 4 Breast Cancer patient they literally made the start of 2017, a start I will not forget! On January 2nd my friends and I were set to board a Delta flight from Chicago to Paris where we had a layover before getting to Dublin. I made Delta aware two months prior that I needed an accommodation made to have a seat in Bulk as I had just finished chemo in September and my oncologist wanted me up moving and stretching throughout the flight. Unfortunately, upon arriving to check in, I noticed that this hadn't been done, but explained my situation to them and they kindly placed me in an appropriate seat. Prior to boarding my name was called and they had decided to move me into business class. In addition when they found out I was flying with friends they moved their seats up to premium economy, so that I would be able to easily be able to walk up and down the aisles and talk with them. Throughout the flight the staff checked on me and my friends as well. Delta Airlines has a Breast Cancer Research Foundation and this is the first time that I've actually seen a company represent the Pink Ribbon so well! The staff didn't have to care about my situation or consider my friends in the mix, but they did and the fact that they made this flight what it was to me, means absolutely everything!

✅ Verified Review | Minneapolis to Guangzhou via Detroit and Beijing, returning from Beijing via Detroit. Departing flight was fine, Delta spend a few more bucks for better food, refreshments, and bottled water was generously given out. This made a 13 hour flight more pleasant. The downside was the arrival at Guangzhou on a China Southern Airlines domestic flight, had to depart plane only to get herded into a stand up bus, then to door to get luggage. It was hot, and after a 26 hour flight time makes one grumpy. Return was fair, food was fair. Real downside was a delayed departure from Beijing to Detroit and then boarding the plane in Detroit to Minneapolis to be treated rudely by attendant for being late after I practically ran from getting my luggage to go through customs then to the boarding gate. The late departure was Delta's fault, faulty equipment. Several times I have witnessed passengers treated this way going to Minneapolis on the night flight.

✅ Verified Review | Baltimore to San Diego via Salt Lake City. The worst part of my trip was Delta. Only 2 staff working at the check in counter. There was a huge line of about 45 minutes. We were afraid of missing our plane. The machines they had for the check in procedure were not working. When my turn arrived, I asked for help. The guy told me to go to a different desk to get assistance. When I got there the lady told me I had to wait in another line or if not I could call a number. I dialed the number but they had me 10 minutes waiting. This is not the first time I had problems with them. I do not want to fly with them anymore. Enough is enough.

✅ Verified Review | Seats were terrible for first class. It is ridiculous that Delta has sardine canned in people in first class, this is coach, not first. We are in seat 1C/D, and there is no legroom whatsoever, I just walked back to coach, and the first seats in coach have more leg room than our seats. Our seats recline the same as coach or less, maybe 2 inches at that. This is not worth the money, better to sit in emergency row exit in Coach. We had to wait for about 20 people who said they needed "more time" to board the plane before they called first class, and most of the people who lined up to get on the plane first looked absolutely fine to us. This is so ridiculous. For the money we paid they should allow us at least to get on the plane first .

✅ Verified Review | London Heathrow to Salt Lake City. A very good flight with the attendants being very attentive. Food was as per airline food. Seats were a bit tired but for economy, but reasonable room. The screen for movies etc was not very responsive. Having said that, it was way better than American Airlines whom we flew to Salt Lake last year via Chicago.

✅ Verified Review | DL1598, Dec 25 I was traveling for the holidays with my husband from Seattle to Atlanta and we were in row 14 seats A&B. I started to not feel well from a cold and I had asked the steward if I may please have a tissue or napkin. He promptly replied that there were tissues in the bathroom. I said, Sir I know but I don't want to have to wake the women sleeping next to me and I really didn't feel well enough to get up and walk around at the moment. He repeated his statement about the tissues in the bathroom and walked away. This was the general attitude if we requested other things such as headphones we offered to buy for $2 (which they said was the price) but they never came back. My family has worked for Delta for 20 years and I have always favored this airline but as a paying customer traveling with my family this year this was a flight that certainly lacked respect and customer service which was incredibly disappointing.

✅ Verified Review | I booked my flight home for the holidays from Los Angeles to Pittsburgh via New York JFK in March 2016 with my girlfriend. I specifically avoided exit and back rows because it's a 6+hour flight and I want to recline my seat. Delta changed my flight 5 times and changed our seats. I was fine with the seat change because we were next to each other until I show up and realize it's on the back row. Completely uncomfortable. I will avoid flying Delta again.

✅ Verified Review | Seattle to Portland. I have never experienced such a nightmare travel experience. Of the 4 flights we took, including connecting flights, every single plane was delayed or changed last minute - not even related to weather. I spent more hours in airports and on phones and in lines with Delta customer service over this 10 day vacation than I ever care to again. And the compensation for the first leg of the flight was minimal and wasn't even offered until after several hours on the phone and we had to make the request. Delta was the only airline with lines longer than space available for lines on both legs of the trip, so clearly it's a consistent and internal issue. Unapologetic customer service, late to connecting flights, missing entire days of a vacation stuck in airports. Not where I'd like to spend my money ever again.

✅ Verified Review | Worst experience to date with an airline. Sat on the tarmack because of a scheduling issue. An hour after landing, we are still sitting here because another flight is at our gate. After 2 connecting flights the last thing I want to do is sit here and listen to the captain come up with excuses. I will never fly Delta again.

✅ Verified Review | We booked our trip from Dallas to New York La Guardia in the spring. We received confirmation immediately. We received a notice for change of flight in October, with the same confirmation number. 2 days before our December 17th flight, received instructions to choose our seats. When my husband attempted to choose our seats and check in, he was told that my seat was on standby. I immediately began to panic. He called the airline to correct the obvious mistake, only to be told that we needed to upgrade to premium seats that cost an added $60. We had no other choice since our original seats had been given away. As we were about to board, the attendant said that our seats were not premium. We ended up in economy as originally assigned, plus we were out an additional $60. We were economy on the way home also. This experience was stressful. I cried, not knowing multiple times if we were going to actually have a seat that had been guaranteed months before! I will not fly this airline again since they were unapologetic and offered nothing to compensate our stress or the extra money that we paid to guarantee a seat.