Delta Air Lines

✅ Trip Verified | I work in Anchorage and have been commuting there and back from North Carolina every month exclusively and satisfactorily via Delta Airlines for the past eight years. However, Delta changed their mileage plan last year making it impossible to get any higher than gold status (downgraded from platinum). This made me start shopping tickets, and I noticed they were about $200 more per ticket than the next cheapest airline for months. I tried to call, and get them to price match so I could justify the $ to stay with the them, but was told they could not match prices unless it was the exact route. For someone who has been with them for so long, I feel unappreciated, and have been flying satisfactorily with American Airlines for the past couple months for much less money. Wish they tried harder to keep me.

✅ Trip Verified | New York to Los Angeles. First, I was impressed with Delta's new boarding process, which was by far the most organized one I have experienced at a US airport. Onboard, the 2-4-2 configuration was among my preferred one (I purposely booked flights based on the equipment). However, the seat did not seem comfortable (compare to other economy seats I've experienced). Cabin staff were courteous and pleasant. A cold meal (quite good), a separate snack service (though very small), and 3 rounds of beverage service were offered for this 5.5-hour flight; not bad at all. The IFE provided good selections, but no earphone is offered.

✅ Trip Verified | Flew Kansas City to Salt Lake with Delta Air Lines. For the amount you charge for tickets you would think you would fix items like armrests. Both were broken going to Salt Lake and on my way back to Kansas City. I could never get the app for movies to work on my way to Kansas City. This was not a good trip this time.

✅ Trip Verified | The cabin service was great. There were a good variety of food and drink options onboard. Cabin staff were generally nice and friendly. However, the WiFi connection in economy cabin is too weak and my phone kept losing connection and re-trying. Only when I walked towards business class did it work better. The flight was nearly one hour early on arrival. There were a lot movies but just hard to find the one you want.

✅ Trip Verified | Raleigh Durham to Tokyo via Detroit. Besides the inexperienced fellow passengers who needed constant getting up and down during my flight and who shouted and laughed out loud at films, I had a terrific experience. I gave up on Delta several years ago, but booked a ticket well in advance for an extremely reasonable price. My mileage statement reflected this as I did not get 100% mileage, but it was to be expected. The flight attendants went out of their way to call me by my name, the food was good and served on Alessi service ware with real silverware (plastic cups), the AVOD has an incredible amount of movies and television shows to watch, the FA actually cleaned the toilets, and the seat comfort in premium economy was satisfying enough. We had no delays or drama on either of my journeys to and from the US from Japan. If the price is right, I will consider flying Delta again in the future as I was satisfied and felt it was good value for money.

✅ Trip Verified | The overall online experience was awesome. Unlike domestic flights in US, Delta's cabin service on international routes (especially on those operated by its Tokyo Narita hub) is far better than expected. Both main meal and snacks were great. There were a good variety of movies. However, a search function is suggested since it's really hard to find one just by scrolling. The ground service however, could be improved. Majority of airlines operated in Changi airport offers early checkin service which allows passengers to drop their bags 24 hours in advance. It's specifically useful for early morning flights like this one.

✅ Trip Verified | Worst airline I’ve ever flown. They told us to line up by “zone” and my ticket did not have a zone. They never explained what to do if you do not have a zone. When one of the other passengers asked why we didn’t have a zone they basically told her since she bought the cheapest ticket she was boarding last. Worst customer service i have ever experienced. They also forced me to check in my bag and when I told them I had fragile objects in my suitcase, they simple told me, “then take them out.” I have never been more appalled by an airlines service. Will never fly delta or ever recommend it to family and friends

Not Verified | Ottawa to Palm Beach via New York. One of the aircraft flights was particularly comfortable (lots of leg room) Over all one of the best flights I have taken. Unfortunately before we landed back in Ottawa we had to circle several times due to an issue on the ground. However we were constantly informed which lessened any anxiety. All flights on this airline was very good. Would recommend.

✅ Trip Verified | Salt lake City to San Jose. The worst experience ever! Usually don't fly with Delta, but thought to give it a try. My flight was booked for Tuesday, 3pm. Got to the airport, to the gate that was on the screen. The gate doesn't show my flight, shows different flight. We started asking where is our flight information, why our flight is not on the gate screen. First, no Delta representatives were even there, finally few Delta employees showed up, nobody knows what's going on and why our flight is not on the gate's screen. The Delta representative got confused didn't understand what we were asking and multiple people were asking the same. After a while she realized what's going on but wasn't sure why our flight is not there. Then we were told that our flight was delayed by half an hour. After about an hour they told us the flight was delayed by another hour, after another hour the flight was cancelled! So frustrating! It's a short flight from SLC to SJC.. they rebooked us for 3 hours later from a different gate, far from the original. And they don't even know if they are going to make this flight. I have a midterm exam that i must attend for my school. I gave myself enough buffer from arrival to the exam time. Now I'm not gonna make it to my exam! Very stressful!! It's not a long flight (<2 hours) and with no layover. I signed for the skymiles account with Delta.. Now I'll cancel it and will never fly with them again.

✅ Trip Verified | Detroit to Atlanta. I dont want to invest anymore time or money into Delta. Employees were not helpful and pretended not to see me while chit chatting with another employee. And when I was helped they acted annoyed. Traveling is stressful enough. Why would you treat your customers that way? Never flying delta again.