Delta Air Lines

✅ Trip Verified | Tonight my wife and I were on flight DL2784 from Atlanta to Seattle Tacoma. Before departure the pilot notified the passengers and crew there would be flurries on decent and landing. Well, mother nature had a little more snow in store for flight 2784. Just east of Seatle we were flying in blinding snow with an uncomfortable amount of turbulant air but the crew and the pilots were cool under pressure and their calm demeanor coupled with their preparedness put the cabin at ease. The pilots have nerves of steel and a flawless job landing the aircraft in snow and ice.

Not Verified | Seattle to Detroit. This has been the worst flying experience I’ve ever had in my life. They boarded the plane, drove to the runway, and turned around due to bad weather. The pilot never made any announcement about what was going on and we were on the runway for 2 hours for a 3.5 hour flight! They deplaned us and were not accommodating. The plane got delayed from 10:55 pm to 11:30 am the next day. They made all of the passengers sleep in the airport unless they paid for a hotel on their own. After all of the delays the staff managed to mess up my delayed boarding pass and didn’t even book a connecting flight like they told me. I only knew it wasn’t booked because I wasn’t confident and double checked. I will never fly with them again and neither should you!

✅ Trip Verified | Salt Lake City to Albeqerque. Here we go again with Delta! Delayed, then made it to the plane, pushed back, now back in the airport again. Possibly changing planes. I would say this is unbelievable, but this is par for the course with Delta. If you don’t have to fly Delta, choose another airline. Anything else would be an improvement.

✅ Trip Verified | Atlanta to Mexico City. We originally booked a flight from BWI to Merida Mexico for my godson's wedding. Delta canceled the flight and a representative from Delta rebooked us on a flight from BWI to Atlanta to Mexico city to merida. When we checked our flight the night before we joked that Delta was offering up to $500 to give up your seat. It was imperative for us to be in Merida by 5 pm for the rehearsal and dinner so that was not an option. On the leg of the flight from Atlanta to mexico city we only had a half hour to get from terminal A to terminal F. Atlanta is a large airport and we had to get from one side to the other. We arrived at the gate 15 minutes prior to departure. The delta rep at the gate said our seats had been sold and we needed to get on another flight. The next flight to Mexico city wasnt until 4 hours later and the flight from mexico city was also much later. Long story short we did not arrive in Merida until 230 am the next day. Needless to say we missed the wedding rehearsal and dinner. We filed a complaint with Delta and their canned response was basically saying that they were disappointed we had a bad experience and sorry their agent was not accommodating and they were forwarding our complaint to customer service. We will never fly Delta again

✅ Trip Verified | Rome to Atlanta. Had the two best flight attendants ever. There was a guy that refused to get out of my assigned seat even after both staff asked politely. Without causing a ruckus they directed me to a new seat which was even better with more leg room which is a premium for me since I’m very tall. They didn’t have to do what they did and I know plenty of flight attendants who would’ve handled the situation completely differently. I am very grateful!

✅ Trip Verified | Boston to Orlando. They delayed my flight over 3 hours because of a “clamp” replacement that I’m sure is a very common and simple fix. After wasting half my day, they gave me a bag of unsalted almonds and said “we apologize”. Needless to say I am furious and my daughter’s trip to Disney World was ruined by their incompetence. Don’t use this airline if you can avoid it. You may end up wasting hundreds or thousands of dollars.

✅ Trip Verified | San Francisco to Atlanta. Coming from SFO, I had a layover in Atlanta before arriving in Burlington. My flight was scheduled to land at 10:20pm but we did not get to the plane until close to 11pm. After getting off the plane, I waited for awhile and I did not see my luggage. By the time my luggage was located at the service desk, it was already 12am and I was told that my luggage did not get delivered and was still in Atlanta. It was freezing cold in Vermont, I did not have my luggage or any change of clothes. I had work in the morning and was notified that my luggage would arrive by 10am. My luggage did not get delivered to my hotel until 5pm the next day, which surpassed the 6hour. The company did not compensate my loss with anything. No extra miles, ride to my hotel, or anything to help me get through the freezing cold weather. By the time I found news of my luggage, everything was closed already. If I didn't already have an account with Delta or if the flights to Vermont was limited, I would definitely choose another Airline. But after this experience, I don't think I would want to fly with Delta again.

✅ Trip Verified | Punta Cana to Des Moines via Atlanta. Our plane took off from Atlanta and made it to Des Moines then was turned around and sent back to Atlanta because of weather. Not Deltas fault at all. But when we got back to Atlanta we were told the flight would be leaving in the morning and they weren’t going to do anything for us so we just had to sleep in the airport. Then the next morning we get on the plane and have to wait for almost an hour because they couldn’t seem to coordinate filling the plane back up with fuel from the previous night! Evidently 8 hours isn’t enough time to put some fuel in an airplane. When we finally made it to Des Moines the 2nd time they told us we couldn’t land again and we were running out of fuel so we could only wait for 45 minutes before we’d have to re route to St Louis. An hour went by and we still couldn’t land so we ended up in Kansas City where they told us we weren’t allowed off the plane. Then it turned into oh you can get off but can’t get back on. Then it was “if we can’t land in Des Moines this time we are going to Atlanta so if you want off get off and we will pull your checked bags.” So we got off and inside the airport we were told to go to ticketing to have our bags pulled from the plane. At ticketing we were told to go to the baggage office. At the baggage office we were told “sorry you aren’t getting your bags. They’ll be wherever the plane ends up.” Which at this time was looking like it was going to be Atlanta. So naturally we went back to the plane where they told us sorry you already got off and there’s no way we can get you your bag. Delta has been nothing but horrible and unorganized through this whole thing and never has been able to help us out or do anything for us. I will never fly Delta again.

✅ Trip Verified | Atlanta to Lexington. We were on one of those rare flights with lots of room. My daughter and I moved to empty seats opposite each other, the stewardess asked and said we had to pay more for those empty seats and made us move back (even tho a minute earlier I watched the gate agent give a free upgrade to a gal boarding). The stewardess was unpleasant, not only ordered us back to our assigned seats but also made several others move, even just across the aisle. What was also interesting is I asked her name and she pulled her smock/jacket over where I could see her badge, reached down and tucked the badge completely out of reach. I moved one seat back so my daughter and I could each have separate rows and she made me move back “someone is sitting in that seat” which of course was a lie as no one boarded. An unpleasant experience with an very unpleasant stewardess.

✅ Trip Verified | Due to weather I needed to change a flight reservation. After what I had already paid for the ticket they required a $200 change fee. Now I could understand if I was canceling to go with another airline or cancel altogether. I sat on the tarmac for 2.5 hours and now the needs of the trip have changed due to flight delays etc. I understand this is no ones fault, but I don't understand when seats are available on another flight, same day, just different time they charge especially with a 24 hour notice! I will definitely reconsider flights in the future as no one plans for a needed change, but there is also no compassion with this company!