Delta Air Lines

✅ Trip Verified | Houston to Minneapolis. PIC Excellent. Communicated directly with passengers with conditions, delays, what they were doing and why. He cane out and spoke directly to us and offered to answer questions.

✅ Trip Verified | I've flown Delta's new A350 at least 8 times in the past year on transatlantic and transpacific routes from Detroit to China and Europe. I am not impressed with Delta's new flagship. In economy class, the aisles are very narrow and you are constantly getting bumped by flight attendants and passengers if you're in the aisle seat. Seats themselves are narrower than on other Delta aircraft, although legroom is adequate. The number of bathrooms in economy is seriously inadequate. Most disturbing, though, is the quality of the interior. It is very evident that costs were cut, as things are breaking down quickly. On this current flight, the window shade was stuck in the closed position as it looked like it was off-track. On another flight, it was a broken lavatory door. On a third flight, the lavatory light didn't work so you had to use the facility in total darkness. And most annoying, the entertainment system didn't work on yet another flight so all passengers were out of luck, no compensation was offered. I'm a Delta Platinum Medallion member and at the point where I'm purposely seeking out either A330 or 777 aircraft on my frequent trips to Europe where possible. Those older aircraft are more spacious and comfortable, and their interior fittings much more durable and reliable. It will be a sad day when the A350 replaces these other aircraft unless Delta does something to improve it.

✅ Trip Verified | Salt Lake City to New York JFK. Cheerful, friendly crew; on time flights; generous and helpful inflight service; and orderly boarding — all combined to make for a truly satisfying trip. I am traveling on Delta more frequently and noticing continuing improvements. On these non stop flights we had two runs of beverages and snacks service - four choices from peanuts, Kind bar, cookies and pretzel mix! Attendants helped with stashing bags and winter jackets into overhead compartments. Personal entertainment screens were easy to use - a good selection of current movies. On the way out, they had no earphones to give out and I had not brought my own - so missed out on the entertainment. On the return, head phones were sold for two dollars! Both arrivals were ahead of schedule. Easy, comfortable trip from NYC to SLC in larger aircraft. Delta is the best option for this route.

Not Verified | Boston to Salt Lake City via Raleigh. Our plane from Boston was 10 minutes late and the put in a holding pattern over Raleigh so when we landed our connection to SLC had already left 5 min ahead of schedule. Even though there were 6 of us in the flight they didn’t hold it for 10 minutes for us even though Delta caused the delay. I didn’t get to SLC until 24 hours later. Not happy.

Not Verified | My husband and I had flown Delta to Seattle for holiday. I had previously flown Delta and loved the airline and had often paid more to book with Delta. But,I hadn't traveled via air for about 3 years so this trip was a shocker. The day of our return flight was foggy earlier in the day. Flights had been delayed earlier but not bad and I had flown in much worse fog before. Our flight was in the evening and it hadn't been foggy for at least 6 hours. However, about an hour before our departure Delta canceled a few flights including ours. They rebooked us on a flight leaving at about 11am the next morning and handed us meal vouchers that only covered a basic Subway sandwich with old browning veges. We asked the Delta agent for help and were booked on a flight that was leaving that night but the agent said it was weird because only about 5 other passengers were booked. We thought that was great of Delta to open another flight and expected the flight to fill quickly with the other stranded passengers. But a few minutes later we saw a man with a Delta badge approach the agent and tell her the flight was only to transport a pilot and co pilot with a full sized empty plane to salt lake city (our destination) and no passengers were allowed because there wasn't a flight crew. Why was that flight allowed to leave and not ours? Why didn't Delta scramble and come up with a crew for that flight!? What a waste. I'm not a crier, especially in public but I couldn't hold back the tears and it's not like there is anywhere secluded to go in an airport for privacy. So my husband and I had to stay the night in the airport and watched for openings on earlier flights. Thankfully we found a flight out at about 6am but we were up all night hungry, exhausted and I was completely humiliated. I had also called Delta's customer service asking for help but they said to talk with the agent at the airport. It was especially important for us to get back to Salt Lake because I had a surgery consultation at 10am in Salt Lake, that I had been waiting about 5 months for. We went straight from the airport to the appointment disheveled and gross. Ironically my appointment was for my foot which was swollen like a melon after sitting in the airport for over 12 hours. I used to recommend Delta to everyone but they've changed. I won't fly Delta and do yourself a favor and choose an airline that at least pretends to care.

✅ Trip Verified | Flight was delayed leaving Birmingham and We were told multiple times by the flight crew that we would make our flights. My son was on my connecting flight in Atlanta and he told the gate agent we were on the ground and that I had his heart medication. I ran to the plane and the door was shut a minute before I got there which was Still prior to when the flight was scheduled to leave. The gate agent rudely told me that if I flew more often I would understand the flight rules to close the door 10 minutes before departure time. I am a silver delta member and have flown Delta for over 25 years. Even when I had choices on other airlines I would do my best to select Delta over American. That now has obviously changed. This was the worst experience I have ever experienced with Delta or any other airline. I am truly disappointed.

✅ Trip Verified | I (possibly Delta) made a mistake booking a flight. I was looking to go to NJ for my aunt's funeral on 1/22/ to 1/24/2019. I never booked that flight. I was also looking to book a flight for 2/1/2019 to Orlando for my nephew's birthday. I thought I booked that flight. Today, my niece asked me to send her my flight information, and when I went to do so, I realized my trip is to NJ, not Orlando. I called Delta and explained the mistake. I booked this 4 days ago. Delta won't do anything. So that's $416 lost. No refund, no credit, no partial credit. Now the flights to Orlando are much higher-at least on Delta. I am a Skymiles member as well as a Skymiles credit card holder. That does not mean much to Delta. My husband, a Platinum member, insists we fly Delta even when the flights are more money. I suppose we will be taking some separate flights in the future.

✅ Trip Verified | Delta is hands down one of the worst airlines I have ever flown. Not only were none of their representives helpful when it came to the multiple re-routings of our gate, our flight was delayed 12 hours and no one could help us figure out our next flight time or where we would be sleeping for the night. Now that we are finally on the plane after waiting 12 hours and 34 min, there are technical difficulties and we will have to unboard the plane. I can not emphasize more how disappointing this airline experience has been.

Not Verified | I flew into Las Vegas from the UK. My luggage was checked all the way through to my final destination, San Diego. But my luggage from the UK did not make it to San Diego. There were several of us flying the exact UK to Vegas to San Diego flight and none of us had our luggage in San Diego. At the lost/delayed baggage office they took our details and they told us that the bag would be delivered to my house by 11pm that night. Frankly I was really sceptical but the bag was delivered that night by 11 pm, just as promised. I was really impressed. At the end of day, it was only a tiny inconvenience and they really did exactly what they said they would do. Things can happen at 1st port of entry into the USA which can cause onward baggage delays (like government shutdown, for instance). That’s not the airline’s fault, but what they do after something like this, is what really counts. And Delta came through!

✅ Trip Verified | Detroit to Paris. I bought my ticket from e dreams and for the first time in 13 years travelling to the USA yearly was I charged for my bags. My first bag. Bags total cost $114.00. Staff of Delta at both airports were surprised that I had to pay and I was the only passenger paying for my first bag. The lively lady in Kansas even went to ask her supervisor. So Delta allows nasty edreams to do this? I paid 1300.00 for my ticket so not cheap. Will never fly Delta again and want you all to check this airline before you book