Delta Air Lines

✅ Trip Verified | Boston to Palm Beach. Easy ticket buying online no extra or hidden fees that I stumbled upon. Very comfortable seats with personal entertainment systems (that didn’t have an extra cost!) flight staff very welcoming. 10/10 will recommend and fly again

✅ Trip Verified | Columbus to Detroit. I will never ever fly Delta again! I had a 33 min layover and my Delta flight was late (sat on the runway for a good 15 min) I ran through the airport to get to the gate. The plane was there, others from my previous flight that ran were there, but the gate was closed. They were loading our bags on the plane but shut the gate before we had a chance to get on. But have no worry, they have another flight in 6 hours! I was meeting my husband (who is out of town for work) for our anniversary today. Now we both get to have our anniversary dinner alone. I will never fly Delta again.

Not Verified | Boston to St Louis where I had halt in Michigan for an hour. Due to the bad weather, the flight departure got delayed and I was obviously late to catch the next flight in Michigan. I checked with Delta support and they gave me a 20% coupon for a hotel and booked my flight the next day. So, which means I had to pay for all the expenses including transport to go the hotel, food, and hotel charge with 20% discount. They only mentioned they cannot do anything if they delay the departure time because of the weather. This is highly disappointing. I will never travel with Delta again and will not recommend to my friends too. Worst management of all flights.

✅ Trip Verified | New York to Phoenix. I bought tickets a few months ago for my girlfriend and I. I get our tickets and realized that my girlfriend and I will be sitting in separate seats. I asked the person at the gate if there were any available seats where we can sit together and the person couldn’t find any. If I’m buying a few months in advance and the tickets were bought together, then the airline should have seated us together.

✅ Trip Verified | Los Angeles to Detroit. Delta moves my paid for chosen seat again. Tired of this airline. I need an aisle seat so they move me to a window seat. We pay to choose seats and they move us anyways. I have been flying Spirit more and I will keep doing so.

✅ Trip Verified | New York JFK to London. Delta Air Lines are supposed to be an American flag carrier, and they promote their Delta One business class product as a premier class. First, the Delta Lounge at JFK is nothing short of disgusting. The lounge itself is shabby, and the queue to the bar was massive. Upon finally getting to the bar, the staff try to charge you for the drinks. The food, (help yourself), is truly of such poor quality you would not feed to your dog. Served on paper bowls, from school meal-esque vats, of some kind of watery curry on boiled rice. The flight itself was dreadful, onboard some ancient, Airbus 330-200, presumably inherited from USAir. Terrible crew, who merely served the meal as quickly as possible, and then disappeared to the galley. The meal, per se, was ghastly. I have flown American Airlines, British Airways, and Virgin Atlantic trans-Atlantic, and Delta Airlines set the new low standard; not Business Class, but no class whatsoever. Delta treat their passengers with contempt, by offering this rubbish service. The seat comfort was unbearable too.

✅ Trip Verified | London to Salt Lake City. I had not flown Delta for over 20 years, and only did so due to the Virgin Atlantic code share. I was intrigued to try their much vaunted Delta One business class. The aircraft was an old B-767-300, which was in awful shape. The so-called business class was atrocious, and must be at least 20 years out of date. I thought British Airways Club Class was bad, but this was worse. The food onboard was inedible, and the wine selection poor. The ONLY good thing about Delta Airlines, was the use of the Virgin Atlantic Upper Class lounge at Heathrow. Other than that, there was nothing to commend about this flight, or indeed this airline. Why to American carriers persist with such ancient aircraft trans-Atlantic, and their incredibly uncomfortable business class seats.

✅ Trip Verified | Spokane to Salt Lake City via Albuquerque. Delta left us stranded at 9pm. I was with a minor child. Delta offered no compensation for food or hotel. We missed our connecting flight after being delayed due to fire smoke. They only offered to put us on a flight the next day. Delta said they only offer vouchers, if the delay's are weather related. Fire smoke in the air, should be considered weather related. Delta lost my business for good.

✅ Trip Verified | Pittsburgh to Atlanta via Key West. I have had a terrible experience flying with this airline. I have traveled all over and Delta is the worst! Where do I start? Purchased tickets with customer service by phone asked for 2 seats right beside each other and specifically asked how many pieces of luggage each passenger can check in? The sales agent responded 2 bags each for first class! The next day we went to the Delta counter to board our flight and the counter agent only said that we were aloud 1 bag to Key West. Had to leave a piece of luggage the airport! Boarded the plane to find out that our seats were not together! Landed at Atlanta airport to eventually find out that our connecting flight was cancelled! Had to get a taxi to a hotel that was discounted and not paid and only having the clothes that we were wearing and nothing else! We left at 3:00am to catch our flight for 5:30am! The Delta agents advised us that we will not receive new boarding passes and that we will have to use our existing boarding passes from the day before, needless to say I had a terrible experience with security because our boarding passes were for yesterday. I finally boarded the plane to find out that the piolets did not receive to necessary paperwork to fly to Key West! We waited 1 hour for someone to hand deliver the paperwork while on the runway. Finally landed in Key West to find out that my luggage and clothing was soaked! Still having issues with baggage claims. They rejected my claim stating that the verbal claim was put in Dec 2nd 2018 when I purchased my tickets December 19th and actually did not land in Key West till Dec 21st when I called about my luggage. Spoke to an escalation manager and they could not believe the inept the claim department is.

✅ Trip Verified | Guatemala to Baltimore Washington via Atlanta. Check in staff at all airports were excellent, professional and helpful (including Dulles where we started from). Boarding was done in an organized way. We bought our tickets online and it was not clear that we had to pay extra for each bag. Two flights (Dulles to Atlanta and Atlanta to Guatemala just before Christmas) were seriously overbooked and that contributed to significant delays. Air steward conduct was mixed. On the way there, all the stewards were friendly and courteous. On the way back from Guatemala city, the male steward in economy was grumpy and unhelpful. The final straw was near and of flight when he trapped me in a by now dirty bathroom with urine on floor by not moving his beverage-snacks cart and continuing to unload his trays. When he continued unloading, I insisted he move his cart and let me out. Customers should not have to demand to be allowed out of dirty bathrooms. There was no apology. The other airline stewards were not polite or friendly when we disembarked at Atlanta. One Asian stewardess was kind to our daughter though and gave her extra cookies as she was hungry. However, on the next flight from Atlanta to Baltimore all the stewards in both first class and economy were very gracious to economy passengers as well. Food was terrible on all flights. I have never experienced international flights with such poor food options (poor quality cookies and snacks). We could only buy a box of decent snacks on one flight. Food options definitely need to be vastly improved especially on international flights. Overall, much to be commended but also much to be improved.