Delta Air Lines

✅ Trip Verified | Los Angeles to Salt Lake City. Worst airline I have ever flown. The staff in LA are rude and not at all about customer service. The lady that was at the gate should not be working that job. The last row seat from Hawaii to LA was the worst flight in all my decades of flying. The seat doesn't recline and the seat in front of you is un your lap with no room at all to move. No leg room in the last row, other rows we were in on this trip were fine. I will never fly Delta again. They should teach the crew how to be customer friendly. The flight is to take off in 40 minutes and the staff is just chatting instead of helping the line of us that have been standing here over an hour from our connecting flight. Terrible people. Delta is horrible.

✅ Trip Verified | Nashville to San Juan via Atlanta. All flights arrived early or on time. Seats were somewhat cramped because I am 6’1. Delta Comfort is worth the extra charge if you are tall. Great selection on entertainment. Good service. Definitely my choice between US airlines. Will fly again. Planes looked to be in perfect condition.

✅ Trip Verified | We got in aircraft in Minneapolis and there was no room for my carry on bag. We were flying to Sydney via Los Angeles. I said I need my carry on bag for next flight, but flight attendant rudely told me if I don’t want to check my bag in then maybe I should catch next airplane. I am not happy with her answer. Next time I’d look for different airlines. I payed few thousand dollars for tickets and don’t want to be treated like that!

✅ Trip Verified | Two fights leaving Minneapolis to Fargo. I was on the later flight so tried to change to the earlier flight. Would of been charged $75 a ticket to change (me and my wife, two tickets $150) I literally did not have enough money to pay this and asked the ticket agent to help as I’ve switched flights before without being charged (on Delta). She said that it comes down to the day and how busy the flight is, and in her own words “comes down to the ticket agent and if they want to waive that fee or not”. I waited until everyone else was on board and pleaded with the ticket agent to help me out but they drug there feet and “thought about it” and chatted with each other about non work related subjects until it was to late and they closed the doors with me standing there. Bags in hand and 7 open seats on the flight. Absolutely terrible customer service. Not even a word out of her mouth or an apology for it. Just shut the gate and ignored me and went back to chatting with a different coworker.

✅ Trip Verified | Los Angeles to Atlanta. Customer care service sucks and they are very unappreciative. They make it very hard for customers and their service is pretty bad. Hate the service.

✅ Trip Verified | Like the outgoing flight from JFK, boarding for this flight was quite orderly, proving that Delta's new boarding process worked. The seat on this 767 was more comfortable than the one on the A330, though legroom was a bit tight. However, the aircraft looked tired, and the IFE was a bit outdated. Meal service was good, providing this was a domestic flight. The flight departed and arrived on time, but it took longer than normal for our luggage to arrive at the carousel at JFK. Overall, this was a good flight.

✅ Trip Verified | Toronto to Aruba via Atlanta. I would just like to thank the travel consultant Michael that helped my sisters and I when we had to make a flight down to Aruba in a hurry, due to my parents health. He helped us with the boarding and the booking of the return flight. It is very rare these days to have someone help as much as this employee did. He was very professional and also sincere with his actions.

Not Verified | Awful customer service. Flight crew are typically very nice and professional. Flights are more often on time than late, but when they are late they do not announce it until the last moment or even give wrong information to make it appear that the flight is not as delayed as it is and then they keep pushing official departure time by a couple of minutes at times until they reach the real departure time which makes it very hard to plan anything (connections, business, rides) in a reliable fashion. They will say that the flight won’t take off at 5 but 5.15, at 5.10 they say it will take off at 5.45, at 5.30 they say it will take off at 6, until they finally admit that that departure is delayed by 1.5 hours and it will happen at 6.30. In the meantime you have to change your subsequent plans 5 times due to incorrect information. Food served is extremely unhealthy. Beverages okay with wide variety of options.

✅ Trip Verified | Orlando to Las Vegas with Delta Air Lines. The staff were unwelcoming and had a bad attitude when I tried to see if I could change my seat location. I don’t understand how you could have such horrible customer service! Your passengers are paying hundreds of dollars to fly and they can’t even be nice to you! I use to love this airline because the other companies were very bad! But now they are bad too! The Orlando gate agent was so rude, telling us to sit down, then when no one left the line she rudely was said “or not I guess”. Then she said it was gonna be a while before she would even help us, with an attitude!

✅ Trip Verified | Oklahoma City to Gainesville via Atlanta. By far the worst experience I’ve had! I’m a frequent flyer and this is the first time I’ve wrote a review. Flight was delayed twice, the connection flight has no outlets for chargers and you are paying all this money to fly. My luggage was still in Atlanta when I arrived to Gainesville which was a inconvenience to me, I had items I needed in my bag. Now I have to wait til my bag is delivered because of there mistake. I wouldn’t advise anyone to fly delta.