Delta Air Lines

✅ Trip Verified | Salt Lake City to Akron . Complete waste and complete utter disrespect by the customer service department! My flight was “rescheduled” for an earlier time when I was an hour early. The lady at the counter was very rude and told me I had to buy an additional ticket to get home on top of a round trip ticket I originally purchased. And of course another hotel room and missing a day of work. Unorganized. Never flying with delta again!

✅ Trip Verified | Los Angeles to Calgary via Seattle. This is a terrible airline. For the round trip, every flight was extremely late in it's boarding. Then, all of a sudden, our last flight got delayed by 3 hours. When we asked why, the Delta rep told us it was because of maintenance that the plane underwent earlier that morning, which apparently pushed everything behind schedule. What makes no sense is the fact that if the maintenance was undertaken in the morning and the schedule pushed back so much, why did it take until 10 minutes before out flight to make us aware of the huge delay? And why was the situation not rectified in any way? We did not receive any kind of compensation at all, and the only recognition of their fault was in one line in an email reading 'Apologies for the inconvenience.' This apology did not help me get to work the following day like I had planned. And I don't need a stupid travel voucher from this terrible company. I will never fly with Delta Airlines again and I hope those that do have much better experiences than I did.

✅ Trip Verified | Seattle to Calgary. On my trip with Delta, every single flight was delayed / late. Workers could care less. Using Canadian airlines such as WestJet really showed the discrepancy between the quality of the airlines. I will never fly Delta again. Poor customer service. Poor aircraft. Lack of support or accommodation for their short comings. It’s a common narrative from many people that Delta screws their customers over. Believe the hype.

✅ Trip Verified | San Diego to Salt Lake City. Treat economy like trash. Don’t leave storage space for economy. Force economy passengers to check their bags in so that they can wait an hour to find their bag. They could care less about economy and allow more passengers then they have space for. Don’t even call the passengers economy but “the rest of the people on this flight”. Show favoritism for families not matter what age. I will not use this company again.

✅ Trip Verified | I flew from New Orleans to Phoenix through Atlanta today. I received a seat on the first leg of the flight and was placed on the stand-by list for the second leg. I am flabbergasted that I was not made aware of the stipulations of Delta’s “Basic Economy” fare prior to purchase and I received NO notification upon check-in of the fact that there was a chance I would not be flying all the way home tonight. After google informed me of my impending doom (this information was very hard to find on Delta’s website), I downloaded the Delta app in a panic. Thankfully, of the 21 people on the stand-by list, I was second in line. Surprisingly, there appeared to be 60 open seats. Because I purchased the basic fare, I had no option to upgrade. Why not just assign these open seats to individuals at purchase? Why not be transparent about the robbery of charging $600 for a “normal” fare while tricking those of us who can’t afford that into a “basic” fare that includes the chance of being stranded? Why guarantee me a flight for half of my trip and then leave me hanging in some strange city? This is a despicable way to do business. I will not be flying with Delta again. Stop overselling flights or be honest with your customers.

✅ Trip Verified | . It seems every time I fly Delta I have a negative experience. From rude women that check you in to a freezing cold flight to delays to cancellations it seems I’ve been through it all. I make it a point to fly delta because I thought they were a pretty established airline (the prices reflect so). The customer service outside of the aircraft may be the worst!! I am about to throw in the towel on this airline. On this experience they delayed my flight from Erie 4 times which made us late to our connecting flight, I get to the gate completely out of breath to see that they locked the door on time (so they say) with 4 people not on the plane (that I saw). The only good experience I had in the half way flight just now was how calm the gentleman was with me (I was very irate) rebooking my ticket for the next day. Shame on delta.

✅ Trip Verified | Los Angeles to Salt Lake City. Worst airline I have ever flown. The staff in LA are rude and not at all about customer service. The lady that was at the gate should not be working that job. The last row seat from Hawaii to LA was the worst flight in all my decades of flying. The seat doesn't recline and the seat in front of you is un your lap with no room at all to move. No leg room in the last row, other rows we were in on this trip were fine. I will never fly Delta again. They should teach the crew how to be customer friendly. The flight is to take off in 40 minutes and the staff is just chatting instead of helping the line of us that have been standing here over an hour from our connecting flight. Terrible people. Delta is horrible.

✅ Trip Verified | Nashville to San Juan via Atlanta. All flights arrived early or on time. Seats were somewhat cramped because I am 6’1. Delta Comfort is worth the extra charge if you are tall. Great selection on entertainment. Good service. Definitely my choice between US airlines. Will fly again. Planes looked to be in perfect condition.

✅ Trip Verified | We got in aircraft in Minneapolis and there was no room for my carry on bag. We were flying to Sydney via Los Angeles. I said I need my carry on bag for next flight, but flight attendant rudely told me if I don’t want to check my bag in then maybe I should catch next airplane. I am not happy with her answer. Next time I’d look for different airlines. I payed few thousand dollars for tickets and don’t want to be treated like that!

✅ Trip Verified | Two fights leaving Minneapolis to Fargo. I was on the later flight so tried to change to the earlier flight. Would of been charged $75 a ticket to change (me and my wife, two tickets $150) I literally did not have enough money to pay this and asked the ticket agent to help as I’ve switched flights before without being charged (on Delta). She said that it comes down to the day and how busy the flight is, and in her own words “comes down to the ticket agent and if they want to waive that fee or not”. I waited until everyone else was on board and pleaded with the ticket agent to help me out but they drug there feet and “thought about it” and chatted with each other about non work related subjects until it was to late and they closed the doors with me standing there. Bags in hand and 7 open seats on the flight. Absolutely terrible customer service. Not even a word out of her mouth or an apology for it. Just shut the gate and ignored me and went back to chatting with a different coworker.