Delta Air Lines

✅ Trip Verified | Baltimore to Cancun via Atlanta. We landed from Baltimore after a delay due to “severe weather” but for some reason that “severe weather” didn’t keep my flight to Cancun from leaving Atlanta without approximately 30 passengers that were coming from Baltimore. And one particular customer service rep at the counter decided that it was a good idea to offer a voucher/discount for a hotel to one couple but not other families! Why the discrimination? She also provided the worst flights for us to choose from to make it an even horrible experience. But yet other customers had better flight options. I have never had this experience when flying. The worst customer service! It’s absolutely disappointing and at the same time surprising that I’ve had better contacts with Spirit. Southwest waits for its customers. And no discrimination between first class and those who can’t afford it. Oh and the reps who refused to provide exceptional customer service at the Delta counter in Atlanta and made the experience even worse. So for those who choose to fly using Delta, that’s what you expect to deal with. If you have a layover, not even because of the weather, will they wait for you. They will put you on the worst available flight even though there are better flights with only first class seats available. Delta will not give up their first class seats to you because you paid for economy though “weather” screwed up your layover. They prefer to put you on the most inconvenient flight than to give up their available seats on the next better flight because the only seats left on that flight are first class. We waited to speak to a manager or supervisor but no one showed their face. No one felt it important to come speak to us.

✅ Trip Verified | New York JFK to Punta Cana with Delta. Worst airline ever. If you have a day to get delayed just for an uncomfortable seat then fly Delta. Have not flown Delta in 5 years for a reason, decided to try them out again and same old stuff, don’t waste your time.

✅ Trip Verified | Atlanta to New York. The flight was supposed to depart at 940pm. The weather was clear. We were first told there were too many planes in the air for us to get on our plane. 3 hours later, we get on a plane. The wrong plane that is. We then wait on the wrongly boarded plane for 2 more hours as the ground crew leisurely empties the excess fuel from the wrongly boarded plane, because of a weight issue for landing at our destination. They also needed to get our luggage off whatever plane we were supposed to be on in the first place and had to load it on to this wrongly boarded plane that we were currently on. It really seemed as if nobody had any idea what was going on the entire time. My flight was only supposed to be an hour and a half, but took over 5 hours, because of incompetent workers. Flying Delta out of atlanta shouldn’t be this hard when their company is based out of here.

✅ Trip Verified | Detroit to Minneapolis. My luggage was lost in travel a lot of promises day by day for when I would get it. Three days later still sitting in same airport. Now that I went my whole trip with out anything I need I just asked them to send it back to where I came from. Then i got told i could not send it there because i was there yet. I leave back in 12 hours hope I see my stuff again.

✅ Trip Verified | Salt Lake City to Atlanta. The past few times I have flown Delta I haven’t received the best customer care service. However, my last flight from Salt Lake City there was a blonde flight attendant, Alison, and she was amazing. Helped everyone around us. Went above and beyond her job. Made me feel welcomed and just made the flight so much better. Made me very happy.

✅ Trip Verified | Cincinnati to Denver. Originally, my family members (2 adults with one baby on our lap and 1 child in a seat) were split up. Delta staff members were able to accommodate us so that we could all sit in the same row. The monitors on the back of the seats have all sorts of free movies and tv shows. This was a life saver for traveling with two kids. The seats were very comfortable. The process of boarding and exiting the plane went very smoothly.

✅ Trip Verified | Edinburgh to New York JFK. In flight fairly standard service, cabin crew not overly observant or attentive, no facility to pre book seats prior to check in at the airport which by today’s standards is archaic and needles to say (as is so often mentioned within numerous reviews elsewhere) no seats available allowing my wife and I to sit together, the original seating arrangement put us 20 rows apart but after 10 minutes of pleading at check in we were permitted to sit a row apart both in the centre seats, it appears some booking sites appear to have preferential terms with Delta and this unfortunate enough not to book thru Delta preferred sites super to get the fodder seats with no concern for family wishing to travel the 7 hour flight together, one gets the sense that this is a regular occurrence with this airline as they do throw you some hope when they see how disappointed you are at the outset of your holiday to find you are sitting 20 rows apart fir the day, knowing we were to be returning 10 days later we asked how we could at least secure return flight seats together but were told we would have to call Delta next week from the states and the member of Delta staff gave us a reference number for the flight which transpired to be a completely bogus reference, after calling 3 times from New York we eventually waited 36 minutes to get connected to an operator who could assist us, eventually after much referencing etc we were first offered the emergency exit row fir $74 but that kind offer was hastily withdrawn when the operator discovered my wife was 53 and so ”too old” to fly in these seats and so it would appear the only option Delta can offer us is our 20 rows apart middle seated again for our return flights. They clearly treat passengers as fodder and have nobody it would seem in their system that can assist passengers who have already paid, they are a joke airline and I would strongly suggest you consider your options very carefully before coming anywhere near these people, just try lodging a query or complaint through their online system, like all there systems deliberately designed to make you give up the will to live before you can complete the laborious pointless questions hurdles, their website is so old design that it crashes if you spend any more than 3 minutes on it forcing you to have to return to the start again, joke service, joke airline, a throwback to 1970’s flying and best consigned to the bin, get your transatlantic tickets elsewhere even if you pay a bit more, at least you will be able to spend the flight with your family rather than the two 400lb snoring strangers I had to endure!! Best of luck to you!

✅ Trip Verified | Horrible, never want to fly Delta again. I had my Grandmothers funeral the day after we were supposed to get there. Our flight from Minneapolis to Alanta was delayed by 2 hours due to technical difficulties. I get that, sure. But the only people that were Helpful was Jeanne, the representative in Alanta who tried to help. She went as far as trying to help us get a rental, this woman needs a raise! Only reason didnt take it was cause it was so late at night and was afraid of wrecking. Delta got us a flight the next morning but I showed up late for my grandmothers funeral! Tried to contact Delta for a refund but all they wanted to give was a gift card. Never flying Delta again I'm sticking to Southwest

✅ Trip Verified | Costa Rica to Cedar Rapids via Atlanta. Flight delayed due to tech problems. We were told by Delta that hotel would be provided in ATL since we would miss our flight home. Once in ATL, we were issued vouchers but once we got to the shuttle we were informed that all hotels were booked in the area! We had to find a hotel on our own. My husband is handicapped. No assistance was provided at all. Delta knew hours in advance that many people on our flight would miss their flights, NOTHING was done about it. Shame on Delta.

Not Verified | Very disappointed in Delta. Original flight time was 10:23pm, received 3 notifications (2 text, 1 email) that the flight time was changed to 11pm. Arrived at the gate at 10:25 to find boarding closed and another couple also at the gate. They spoke with the gate agent who said the time was moved back up - no notification of this. No one was paged. She was to check with her supervisor as the plane was still at the gate and get back to them. She never returned and the plane left us at the gate. Next flight out was 8:15 am the next day. No hotel vouchers because we should have been at the gate for the original boarding time! No accountability at all by anyone at Delta, no accommodation for the trouble. Very poor policy and customer service! I was told the plane started boarding at 10:15, not sure how it was complete and closed within 10 minutes?