Delta Air Lines

✅ Trip Verified | Toronto to Miami via Atlanta. I am pleased with the value for money I get with Delta airlines in first. Check-in at YYZ was quick and friendly and our luggage was tagged priority. YYZ does not have a lounge in the US departures although it could be purchased. We boarded first and were offered a pre-flight drink. Both legs there and back were short so only snack and beverages were offered. Seats were comfortable and FAs were friendly and efficient. ATL is a great airport to transit through and is easy to transfer between flights/terminals and has good lounges. At both MIA and YYZ our luggage was on the belt promptly. Delta first class for this journey was about half of the cost compared to Canadian airlines flying the same route (although they flew direct). When traveling as a family of three, the extra 90 minutes going through ATL was worth the savings. All flight arrived on time and had great service.

✅ Trip Verified | Los Angeles to Kona. Despite ridiculously cramped seating for a five hour plus flight Delta delivers a decent product. 12 cramped seats that resemble coach of not too long ago do little justice to the term first or even business class. The crew, however, went a long way in making up for an insulting hard product. The entertainment, other then the pathetic head phones, is excellent with many choices. The food was decent but hardly premium in any way. Also,they offer Wi-Fi which is rare to and from the islands.The executives who ok all this ought to be ashamed and also very grateful to their wonderful crews.

✅ Trip Verified | Overall, pretty happy with DL, especially on DTW-LAX sector. The cabin crew were engaging and professional. In terms of service, Comfort+ gets an enhanced snack selection. I wish the choices were more substantial for a 4+ hour flight, but what they offered was good and we could take what we wanted. Did two rounds of full beverage service and a round of water service. LAX - DTW (redeye) - I liked that the cabin crew were so quiet during the flight. I never heard loud voices, and the announcements were limited to initial departure and final descent. Finally - new boarding process. It seems more organized, especially with the pillars. However, two things kind of irked me: 1) Delta created all of these new boarding groups, yet still had and additional three "special" (those needing a little extra time, active military and those with children under two). I think one "special" boarding will do, and 2) There were no pillars for Main 3 and Basic Economy (last two boarding groups). This, along with the gate agent's announcements, seemed condescending to the passengers in these groups. I know these groups represent passengers in the lower fare categories, but they still paid for the service and really should not be singled out.

✅ Trip Verified | We had planned a quick 4-day getaway thru Expedia with our two kids to Puerto Vallarta for spring break. The flight to Mexico was with Aeromexico (in partnership with Delta). We arrived at the MSP airport the morning of departure and the parking garage was full so we were directed to park at a different airport, which we did, but had to take two light rails and drag two kids and our luggage up and down countless escalators and long corridors before we reached the Delta desk to check in (nearly an hour later). We had checked in online the night before and just had one suitcase to check but due to the parking debacle we were told it was now too late to check in and we were sent to the Delta special services desk. We waited in line there and were eventually told that she couldn’t help us either, that it was too late to check in and since we had booked thru Expedia we were told we had to call them. We found chairs at the entrance to the airport and started calling to see if we could get bumped to the next flight. After time spent on hold, Expedia told us we had to call Aeromexico, which we did but were told that their computers were down and so they would have to call us back. We were continuing to make calls to see if anyone at Delta, Expedia or Aeromexico could help when someone I knew entered the airport thru the entrance we were seated at. We came up with a ‘Hail Mary’ idea of consolidating our luggage into our carry-ons and sent our one big (now empty) suitcase home with her husband, who had just dropped her off at the airport. This allowed us to race thru security (having to dump a couple items we had neglected to remove in the haste of re-packing) and ran thru the airport to our gate, only to have missed the boarding cut-off by 10 minutes. We were sent to the Delta customer service desk and she too said she couldn’t help us because we had booked thru Expedia. So we spent the next three hours on the phone attempting to get on either the next flight out or the same flight the following day. Initially Aeromexico told us that they could rebook us and that we would have to pay an extra $215 per ticket, but no one at Aeromexico seemed capable of completing that task. While my husband was on the phone with them, I was on the phone with Expedia and eventually was connected with a manager who tried to help by speaking with Aeromexico. In the two hours we were on the phone the news kept getting worse. In the end, Aeromexico refused to rebook our flights because even though we called them before we had officially missed the flight, they said that since we “no-showed” they had since forfeited our return flights (which were actually thru Delta) and now, hours later, if they rebooked our flight to Mexico, there weren’t any available flights to get us home. To add insult to injury, they refused to refund any of our $2900 for the flights that they had refused to re-book and wouldn’t give any vouchers or credit for future travel either. Since we were canceling so late, we also had to pay for two of the three hotel nights too. I would not recommend flying with Aeromexico but I’m also disappointed in the service (or lack there of) provided by Delta. Though they partner with Aeromexico and have a help desk in the airport, they did absolutely nothing to help us!

✅ Trip Verified | Ft. Lauderdale to Salt Lake City. Above average US airline. Boarding was disorganized, all that the gate agents cared about was getting first class on before everyone else. However, once we got onboard, the flight attendants provided great care and were very cheerful. The inflight entertainment was amazing, as there were over 100 movies on a domestic flight, although Delta does charge for headphones (you can bring your own free of charge). The food was your average American pretzels & peanuts, but they also provided cookies, which are by far one of the best free snacks offered on a US carrier. The bathrooms were pretty clean and our bag was on the carousel within 5 minutes. Delta is an above average airline and is not as overpriced as American. Tickets cost us around 250 per passenger round trip.

✅ Trip Verified | Frankfurt to Cancun via Atlanta. Flying in a freezer. Our experience with Delta was pretty mixed. Our flights from Frankfurt to Atlanta were not too bad. Food was okay. Ground service was great as Delta has a good boarding process which we really liked. The economy seats were a little bit uncomfortable if you compare them to other airlines. The IFE system has lots of films series and what not, Sadly you cannot adjust the angle of the screen which is not good as it is hard to see anything when the person in front of you pushs the seat back. The second segment from ATL to CUN was also okay and only a short 2hrs flight, same counts for the way back CUN to ATL. Then it all started...for the last segment we thought, lets go comfort and have better experience. We had seats in row 21 (E+F) next to emergency exit. It was horrible cold even with three blankets covering my legs, result of that was/is having a nice cold when arrived home. The blankets are joke btw. Also the ear plugs do not do what they should do. I have not tested the headphones as they have no ANC in economy so i used my own. The food on Comfort plus was exactly the same like standard economy so not worth spending additional money on Comfort.. I still give 5 out of 10 as the rest was okay. Delta wont be my first choice but it was okay, except the fact it was unbelievably cold on the plane especially on that specific seat.

✅ Trip Verified | San Jose to Atlanta. First when boarding 3 times we had to stop Delta representatives from tagging our bags with the wrong tags. When we boarded the flight it was blowing hot air into the cabin. Once the flight began the wifi took an hour to come up and while trying to watch a movie I finally gave up. First the movie shut off and wouldn't restart. The second movie kept freezing and 2 attempts later I gave in. Once we were on the ground the baggage handling crew didn't get not only our bag but also 4 other family's bags off the plane in time to be able to clear customs and make our connecting flight. When we informed the gate representative of the situation they sent us to a help desk that was closed. After raising a little sand we were finally given a supervisor that basically said that they couldn't help us. That security goes home at 8pm and you are just or of luck. Extremely poor service, extremely poorly handled by delta reps on the ground. Not acceptable for a company that proved itself to be worthless and overall not helpful at their national headquarters and main hub of Atlanta.

✅ Trip Verified | Knoxville to Atlanta, DL3302. Plane is good enough. However the boarding staff are extremely rude. They don’t know how to speak with the passengers. They need strict training on how to speak and deal with the passengers. I will never fly this airline again.

Not Verified | Very disappointed with our Delta flight at Detroit. We were held up in customs because there were not enough officers to get people through in a timely manner. Then, we arrived at our gate and Constance (a supervisor) would not let us board the plane even though we had gone through security, through customs—and our plane was still sitting at the end of the jetway! We were frantic—but she would not let us board! Instead, we waited 6hrs for another flight. Does not make sense why this happened.

✅ Trip Verified | Houston to Toronto via Atlanta. The guys distributing the food ignored me once, ignored me twice, upon asking they ignored me again. When an air-hostess came to pick up garbage I had to ask her for food again and finally the food was served. Also, before the flight departed they asked all the passengers to get their carry-on trolley-bags to be checked-in, I had to do the same with only one trolley bag. Later, I found that the seat carry-on cabins had plenty of space everywhere! Annoying airline in simple words!