Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3000 reviews
4/10
3 star Skytrax Rating
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3/10

"She was very rude!"

(United States)

Trip Verified | Atlanta to Lagos via New York. So I'm sitting at the ATL airport now and decided to write this review before I forget after spending 2 weeks in Nigeria. I was told by the customer service rep over the phone to inform the check in staff that I'm pregnant. I went to the desk and notified the lady, she made a face like "why are you telling me?" I explained that I was told to tell her that so that I can board the plane with the ppl with kids and special needs. She said "well if u feel like you need to board the plane early!" She was very rude! Delta is hyped up to be the best airline but the customer service need to improve especially the staff in Atlanta.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Lagos via New York
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"thank you to amazing Delta staff"

(United States)

Trip Verified | New York to Orlando. I would like to say thank you to the amazing Delta staff at at LaGuardia Airport in the departure section. The Delta staff was Nelly was amazing, we had arrived early for our flight to Florida and we were traveling as a family and it was my Nephews birthday and they made sure that he felt amazing like a birthday king.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Orlando
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"disregard for customer service"

(United States)

Not Verified | Seattle to Orlando. Terrible customer service! We bought our tickets 9 months ag. We paid extra money for comfort class and to sit together since we are flying with a toddler. We were notified via email this morning that they split our party up due to double-booking. I called and spoke with an agent who said that there was nothing that she could do or offer us and that I shouldn't expect to have a flight or have my seats just because I purchased tickets. Delta, if you overbook a flight, it is your problem and your fault. Not mine. We paid nearly $2000 to fly together in this row of seats. If someone who is flying solo double books one of our seats, then move that person (who is clearly okay with sitting alone). When I suggested this to the agent, she told me that Delta "doesn't know which passengers are on our planes" and "does not have any way of contacting this person when we don't know who they are." That's either the most negligent form of safety in the world or a complete lie. Either way, completely unacceptable. We've been loyal Skymiles members for years and we are ending our relationship with Delta. Complete disregard for customer service and safety.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSeattle to Orlando
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"really liked my flight"

(United States)

Not Verified | I really liked my flight with Delta to Aruba. I sat in seat 11A on my flight. The service was on point and the flight attendants were friendly. The food was enjoyable. Even though the aircraft was aging, Delta kept this plane in really good condition. And also, even though my seat didn't have a window.
AircraftBoeing 757-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMinneapolis to Aruba
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

" will be the last one"

(United States)

Trip Verified | Atlanta to Cleveland. It is not the first time that I fly with Delta but I promised to myself it will be the last one. People that work at the baggage claim so rude - specially from Cleveland when I went for check in the lady was so very rude. The plane so dirty and small, they don't offer you nothing. Expensive tickets.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Cleveland
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"missed check in by 5 minutes"

(United States)

Trip Verified | Syracuse to Atlanta. You would think that airline would work with you in cases of emergency but unfortunately that is untrue. Me and my husband were trying our hardest to catch a flight because his dad is dying and we wanted to make sure he got home to see him. We missed the check in time by 5 minutes and begged for someone to please let us on the flight. The lady at the desk called but didnt even mention our situation and just said rules are rules and I dont make them. Screw rules when there is someone's life on the line. Is an airline really not willing to help someone out who missed check in by 5 min. So he have to wait until tomorrow morning to fly out and we are praying that his dad can hold on until we arrive.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSyracuse to Atlanta
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
5/10

"did not allow me to get on the earlier flight"

(United States)

Trip Verified | Atlanta to Norfolk. So Delta this is a news flash! Today I got to the airport early to try and get on an earlier flight than my scheduled one because it became important to get home sooner on my weekly commute schedule. Even though there were many seats available, because I had booked a basic economy ticket the agent did not allow me to get on the earlier flight. So I have to stay in ORF airport for a lot of hours and Delta gets to give up the possibility of selling my seat on the later flight because they are unwilling to let a ticketed passenger on an earlier flight that had 20 ish seats empty. Flight after sold out. Totally stupid to do that to me just because I didn’t spend an extra $40 on the initial ticket. You lost potential for an extra $500!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Norfolk
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"exhausting difficult flight experience"

(United States)

Not Verified | What a nightmare! Wish I would have read the reviews prior to my flight because from what I've read my experience appears to be the norm. I would have saved myself from an exhausting and difficult flight experience. This was the worst flight experience by far and I've come to the conclusion from reading the other reviews and my personal experience that customer fairness and customer satisfaction just isn't a priority for Delta Airlines. Had a flight from Baltimore to Boston with a layover in New York. There was severe weather and understandably there were delays. First flight was delayed, 56 mins, 1.5 hours, 5 hours to being cancelled and then diverted to Atlanta instead of New York. I had booked a day in advance for possible problems because I had a special event that I needed to attend the following day, with that being said I was traveling with two other relatives and they split us up by putting me on a flight that departed the same day (late night) which ended up being delayed. The little light in this is the Boarding Agent, she was very helpful in getting my 2 family members on the same flight and had to work alone in resolving multiple ticket issues because Delta had changed peoples flights without their knowledge. Thought we were good, but it gets better, we get off this flight and make it to the gate of the connecting flight and the agent was nowhere to be found. We can see our connecting flight, the agent finally comes to the front and we watch the plane taxiing back and he says "that plane was boarded 7 minutes ago the doors are closed. They knew you were coming." So if they knew we were coming on a delayed flight by minutes why were they allowed to leave? He wasn't concerned about our dilemma in the least bit. At this point it was 10:49pm after starting this nightmare at 1:30pm. I asked him to direct us to front reservations. The only other glimmer of light was the Reservation Agent who could only give us a next morning flight, by giving us a hotel voucher because I wasn't trying to spend the night in the airport. Collateral damage seems to be a part of Delta's protocol. It is my intention to never fly this airline again. Most businesses would be out of business if they conducted business in this manor.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Boston
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"attendants looked annoyed"

(United States)

Trip Verified | I don’t complain often, but this is my second ever flying with Delta. I have met some really nice workers that work there who were very helpful. My only issue is, a couple of the flight attendants there and back were rude and seemed as though they didn’t want to be asked for assistance. Also, I look very young. So, I get I have to show my ID often. I highly suggest, the company speaks with their flight attendants about ID’ing a guest before blatantly lying about not serving a drink that’s on the menu and also never coming back. I also asked for soft drinks or snacks and one of the flight attendants looked annoyed that I even asked her. It’s frustrating to get that type of service. As for the rest of the workers, they were great and very welcoming.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDetroit to Los Angeles
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"extremely unprofessional and rude"

(United States)

Trip Verified | I booked a flight with Delta to leave on 4/19/19 at 9 am, from Chicago to Phoenix. It was a connecting flight with a 30 minute layover in Detroit. Before getting on the plane, I informed the flight attendant of my short layover. I also found out 9 other passengers were going to Phoenix too. I asked politely if she could make an announcement at the end of the flight, so all 10 of us can get up before everyone else stands up.Her response “You better run”! During the duration of the flight, I asked multiple times if they can make the announcement, which they didn’t! Once we landed, we were waiting for about 10 minutes until we got off the plane because of Deltas incompetent flight attendants! Our flight arrived at gate 22 and our flight to Phoenix was departing from gate 74! I and 9 other passengers ran 50 gates down. Once we got to the gate, our plane was still there. I might mention they were still finishing up putting the luggage in. Flight attendant at the desk was there to inform us that they won’t open the door for us, even though they knew we were coming. All of us just stood there out of breath and watched our plane leave. Without being apologetic, she told us the next flight departs at 4:20pm. She was very informed though and mentioned to us that they were having problems due to weather conditions in the east coast. And Delta I must applaud you for how accurate your flight attendants are! Just like she warned us, our flight got delayed to 5:30, 6:30, 7:30 and then 8:30! All 10 of us ended up leaving Detroit at 8:50 and getting to Phoenix at 10:30! If it wasn’t for the flight attendants on the plane, all 10 of us would make it on time and be in Phoenix at 1pm! That 10 minutes (if the flight attendant would just make an announcement) when we were waiting for everyone to get off the plane, would’ve saved us from being stranded at the airport for 8 hours! I guess an announcement is way too much to ask Delta! Our plane left with 10 seats empty when they knew all other flights were getting cancelled. Some passengers from our flight got vouchers and some didn’t! I went to talk to someone at the Deltas help desk and got a privilege of once again speaking to another Deltas courteous flight attendant. She informed me and I’m quoting “you don’t deserve a voucher because it was your fault you didn’t make the flight,” You should’ve ran faster”. Ive asked to speak to the manager and she replied “good luck”. She also refused to give me any badge number, last name and refused to call the manager! After asking random flight attendants at the airport, I finally spoke to a supervisor and someone else that was above him. Both of them told me that I should call Delta. The only problem is that days after I still never got a call back! Delta, how are you allowed to sell connecting flights with 30 min layover when they’re 50 gates apart! Yes, I’ve heard from again very professional Delta flight attendants that I was the one who booked the flight. The problem is, you don’t inform anyone that you have to run 50 gates down while we re booking it. And you definitely don’t inform your costumers of flight attendants that instead of helping passengers, they’re extremely unprofessional and rude! To sum up this trip, Delta thank you for ruining my Easter! Advice: keep your phone handy, because all other passengers I’ve met in my 8hours of being in Detroit, everyone seemed to agree on one thing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Phoenix via Detroit
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no