Delta Air Lines

Not Verified | My experience with Delta was terrible. From their staff advising my friend and I to each pay an additional 150 each to arrive one day early, only b/c one letter of my name was wrong on the ticket. Then after paying over 300 we were put on a the most packed airplane I have ever been on, with no water. We sat on the run way over an hour before taking flight and again at the airport, where we were suppose to catch our connecting Delta Flight. My friend and I literally ran through the airport, only to be turned away at the gate and left with a 3 hour lay over. So we spent an extra 300 dollars to not arrive any earlier than we originally planned for. The time we spent at the airport, we could have stayed in Vegas. I also wrote an email explaining in great detail the time of the plane departing and the time we arrived at the gate of our connecting flight- where were turned away. I got a generic email with a 25.00 credit that expired in 2 months! I am most frustrated because I feel like my email was not taken seriously. You can tell when a company actually cares, and that is not what i got from Delta.

✅ Trip Verified | Atlanta to Lagos via New York. So I'm sitting at the ATL airport now and decided to write this review before I forget after spending 2 weeks in Nigeria. I was told by the customer service rep over the phone to inform the check in staff that I'm pregnant. I went to the desk and notified the lady, she made a face like "why are you telling me?" I explained that I was told to tell her that so that I can board the plane with the ppl with kids and special needs. She said "well if u feel like you need to board the plane early!" She was very rude! Delta is hyped up to be the best airline but the customer service need to improve especially the staff in Atlanta.

✅ Trip Verified | New York to Orlando. I would like to say thank you to the amazing Delta staff at at LaGuardia Airport in the departure section. The Delta staff was Nelly was amazing, we had arrived early for our flight to Florida and we were traveling as a family and it was my Nephews birthday and they made sure that he felt amazing like a birthday king.

Not Verified | Seattle to Orlando. Terrible customer service! We bought our tickets 9 months ag. We paid extra money for comfort class and to sit together since we are flying with a toddler. We were notified via email this morning that they split our party up due to double-booking. I called and spoke with an agent who said that there was nothing that she could do or offer us and that I shouldn't expect to have a flight or have my seats just because I purchased tickets. Delta, if you overbook a flight, it is your problem and your fault. Not mine. We paid nearly $2000 to fly together in this row of seats. If someone who is flying solo double books one of our seats, then move that person (who is clearly okay with sitting alone). When I suggested this to the agent, she told me that Delta "doesn't know which passengers are on our planes" and "does not have any way of contacting this person when we don't know who they are." That's either the most negligent form of safety in the world or a complete lie. Either way, completely unacceptable. We've been loyal Skymiles members for years and we are ending our relationship with Delta. Complete disregard for customer service and safety.

Not Verified | I really liked my flight with Delta to Aruba. I sat in seat 11A on my flight. The service was on point and the flight attendants were friendly. The food was enjoyable. Even though the aircraft was aging, Delta kept this plane in really good condition. And also, even though my seat didn't have a window.

✅ Trip Verified | Atlanta to Cleveland. It is not the first time that I fly with Delta but I promised to myself it will be the last one. People that work at the baggage claim so rude - specially from Cleveland when I went for check in the lady was so very rude. The plane so dirty and small, they don't offer you nothing. Expensive tickets.

✅ Trip Verified | Syracuse to Atlanta. You would think that airline would work with you in cases of emergency but unfortunately that is untrue. Me and my husband were trying our hardest to catch a flight because his dad is dying and we wanted to make sure he got home to see him. We missed the check in time by 5 minutes and begged for someone to please let us on the flight. The lady at the desk called but didnt even mention our situation and just said rules are rules and I dont make them. Screw rules when there is someone's life on the line. Is an airline really not willing to help someone out who missed check in by 5 min. So he have to wait until tomorrow morning to fly out and we are praying that his dad can hold on until we arrive.

✅ Trip Verified | Atlanta to Norfolk. So Delta this is a news flash! Today I got to the airport early to try and get on an earlier flight than my scheduled one because it became important to get home sooner on my weekly commute schedule. Even though there were many seats available, because I had booked a basic economy ticket the agent did not allow me to get on the earlier flight. So I have to stay in ORF airport for a lot of hours and Delta gets to give up the possibility of selling my seat on the later flight because they are unwilling to let a ticketed passenger on an earlier flight that had 20 ish seats empty. Flight after sold out. Totally stupid to do that to me just because I didn’t spend an extra $40 on the initial ticket. You lost potential for an extra $500!

Not Verified | What a nightmare! Wish I would have read the reviews prior to my flight because from what I've read my experience appears to be the norm. I would have saved myself from an exhausting and difficult flight experience. This was the worst flight experience by far and I've come to the conclusion from reading the other reviews and my personal experience that customer fairness and customer satisfaction just isn't a priority for Delta Airlines. Had a flight from Baltimore to Boston with a layover in New York. There was severe weather and understandably there were delays. First flight was delayed, 56 mins, 1.5 hours, 5 hours to being cancelled and then diverted to Atlanta instead of New York. I had booked a day in advance for possible problems because I had a special event that I needed to attend the following day, with that being said I was traveling with two other relatives and they split us up by putting me on a flight that departed the same day (late night) which ended up being delayed. The little light in this is the Boarding Agent, she was very helpful in getting my 2 family members on the same flight and had to work alone in resolving multiple ticket issues because Delta had changed peoples flights without their knowledge. Thought we were good, but it gets better, we get off this flight and make it to the gate of the connecting flight and the agent was nowhere to be found. We can see our connecting flight, the agent finally comes to the front and we watch the plane taxiing back and he says "that plane was boarded 7 minutes ago the doors are closed. They knew you were coming." So if they knew we were coming on a delayed flight by minutes why were they allowed to leave? He wasn't concerned about our dilemma in the least bit. At this point it was 10:49pm after starting this nightmare at 1:30pm. I asked him to direct us to front reservations. The only other glimmer of light was the Reservation Agent who could only give us a next morning flight, by giving us a hotel voucher because I wasn't trying to spend the night in the airport. Collateral damage seems to be a part of Delta's protocol. It is my intention to never fly this airline again. Most businesses would be out of business if they conducted business in this manor.

✅ Trip Verified | I don’t complain often, but this is my second ever flying with Delta. I have met some really nice workers that work there who were very helpful. My only issue is, a couple of the flight attendants there and back were rude and seemed as though they didn’t want to be asked for assistance. Also, I look very young. So, I get I have to show my ID often. I highly suggest, the company speaks with their flight attendants about ID’ing a guest before blatantly lying about not serving a drink that’s on the menu and also never coming back. I also asked for soft drinks or snacks and one of the flight attendants looked annoyed that I even asked her. It’s frustrating to get that type of service. As for the rest of the workers, they were great and very welcoming.