Avelo Airlines

Not Verified | Probably the worst airline ever when it comes to cancellations. We were delayed almost 5hrs due to mechanical issues. Those issues which were not addressed & order to take off, is very inadequate. The staff/crew are very kind and i feel so sorry for them due to the disrespect they receive. Just because it’s cheap doesn’t always mean good. I will not fly them again.

Not Verified | I had one small bag that I easily fit under the seat when I got on to the plane. I had done this for other flights with Avelo. This time they had 4 people at the gate. One told me my "personal item" computer bag was too large, Another told me I had to go into a long line of other passengers who also had to pay $65 for what was now considered a "carry on". Another to take my money. And another to check my ticket again. It was like they planned this event.

✅ Trip Verified | I thought I was getting on a cheap direct flight. At the gate, they started measuring my personal item and charged me $65! The bag size is their own version and totally took me by surprise. I will NEVER fly this airline again!! I don’t care that there’s no service, the planes are sold, everyone is crammed together. These are all expected but to charge me for a standard briefcase personal item is a matter of principal. They actually pulled more than 1/2 the passengers to measure and charged almost all of them $65! I’m sure there will be people who say that I should have known but it’s not the standard business model. Better to take a real airline where you know what you’re getting.

✅ Trip Verified | Myself and family have used Avelo several times. It’s no frills, little leg room, but for shorter flights it’s worth the convenience for us. We fly to and out of New Haven CT. Small airport 30 min from home. So in and out is a breeze. Staff were flat to very nice but no one rude. Price with picked seats and check bag was about $35 less than if we flew classic airline out of New York (2 hour drive) and $88 cheaper than Hartford (1 hour drive) So all said and done so far it works for us.

✅ Trip Verified | I arrived to the airport an hr before my flight and was checking in my bag which was already paid for. The workers at the desk told me that my flight left even though I saw outside the window and on the TV screen that it hasn't. They then proceeded to tell me I can't check in my bag. I reached out to customer service about this through email, since that's the only way you can reach them about baggage, and they were very hypocritical and took forever to get back to me. It says on the website and ticket that check in counters close 30 mins before departure which means they should've taken my luggage since I was there an hour in advance. I then reached out to them again but then they never responded. Being affordable isn't worth using this airline. It was a waste of SO much money trying to get everything in that luggage to where I was. Never flying Avelo again.

✅ Trip Verified | New airline to our area (Daytona) and sceptical due to other reviews. Plane boarded on time, staff was friendly. Arrived to destination a little early. We did not pay for extras such as carry on or checked bags or pick our seats. If you do that then the price obviously goes up. That is how discount airlines work. Had a 20L back pack filled to the brim and no issues getting it under the seat. Also carried a coat with some items including wallet in pocket. As a plus, my co-traveler would have been sitting between 2 very large men and the staff moved her to an available front seat foe comfort. This was done before she even boarded and without us asking. Return flight was just as smooth. No snacks or drinks except water (they are short flights, you will live) If you are looking for bells and whistles, skip. If you are looking to get from one place to another then good option.

✅ Trip Verified | I’ve never had an airline do this. Anyone who had a backpack, even small ones were forced to measure them. If your backpack didn’t fit the small dimensions of a carry on, you had to pay. Literally half of the flight got their carry ons checked and dozens paid $65 for carrying on normal and small backpacks. Just to be clear, I’ve attached a photo of my backpack which disappeared under the seat in front of me because it’s so small. Yet the gate agent made dozens of people pay. No normal backpack would pass this rule. Everyone was surprised. I’ve flown on lots of budget airlines and this is the first time my backpack was flagged. The flight attendant said my bag was fine. But the gate agent won out. Nickel and diming at its worst.

Not Verified | This airline is a total joke it reminds me of a movie but even the movie had better customer service than these people. We booked online to Orlando to arrive on Thursday evening at 11:30pm we arrived at Airport early the customer service woman who took our bags was very nice but looked as if she was returning from a week long binge. We wait at our gate to be notified that the flight would be delayed 10 min later someone with a very unprofessional voice states we cant leave outside as the TSA people would be leaving and closing so we would not be able to leave go to the car anything. 10 min after that we receive a text message that the flight is canceled and the email that the flight was delayed. Very unorganized and unprofessional. The reason for the cancellation was as stated that the flight attendant fell and bumped her head (so I guess they only have one no backups.) So we called re: the refund some woman states I would be receiving my refund in 10-12 days. Our party lost a night at the hotel had to drive instead paid for gas etc. This airline is a joke.

✅ Trip Verified | The absolute worst flying experience starting from check in. Our group of 6 (3 couples) booked together but 5 of us were seated together, in row 37, the last row on the small plane, and someone else was seated in row 10! This isn’t unusual on a flight though. When we went to check in we were checked by an extremely rude attendant who yelled at us through her teeth when we didn’t come up when first called because we were accessing our boarding but were walking up at the time. She was very short with answering questions & acted like we were inconveniencing her. We had to pay $65 a bag, even for carry on and there’s little to no carry on options offered for the group that placed us in so our bags had to go under the plane. When boarding our gate was moved to a different one and there was so much confusion because as per usual we go by what’s on our boarding pass. Everyone who worked for this airline was rude and disrespectful to every passenger that needed clarification on what was going on. We boarded our plane late, the seats are terribly small, so small my purse couldn’t fit under the seat, and of course they offer no entertainment or refreshments. The flight attendants were all rude. The only pleasant person we encountered was the one speaking over the intercom! When we got to the carousel, my husbands luggage had been completely ruined. The wheels were bent in, the case was cracked open in multiple places, along with numerous scratches and dents. The money you think you’re saving on this flight, you aren’t! They’re worse than Frontier! Do not use this airline!

Not Verified | I flew on August 20th from Fort Myers to New Haven. I had a small carry on duffle bag. There were three employees who decided to hold up a flight by measuring everyone's bag size. Their maximum size is 14x9x9.5 and if your carry on is 1/2 inch larger, we will now charge you $65.00 and if you refuse to pay you cannot board. I had flown twice with Avelo from New Haven to Nashville and back with no problems with my bag size. When my concerns were expressed, the employee measuring the bags was very rude and condescending. This airline does not pride itself in good customer service. A complaint was filed with Avelo airlines with the same lack of empathy from customer service, we are sorry you felt Avelo did you a disservice is what I got. They would not even confirm that they would enforce the bag policy across the board at all airports. The stress this created was not worth it for me. I will never fly with them again. I advise spending a bit more money to have a good flight experience with better customer service.