"do not fly Avelo"
S Linda (United States)
Not Verified | Agree with other reviewer, worst experience ever flying. Flight was delayed for 4 hours … then cancelled last minute. Leaving us all stranded in Eugene. We were all told that another flight would not be available for another 2 days! Several other passengers had been canceled the 3 days previously … 3 times cancelled in a row!! 2 of these were young girls flying alone and were sobbing in the airport after hearing they were being cancelled for a 3rd time. No offer of help from the gate agent, he said he didn’t work for Avelo. Hundreds of additional $$$ spent on a hotel for that night (flight was cancelled at 8:00 pm) taxis and cost of 2 flights home the next day, we couldn't wait 2 days for a flight home as we have jobs, children, pets in boarding, and lives to get back to. Hours upon hours spent on the phone trying to reach “customer service” (what a joke!) to then be told by a surly agent that you have to email in a claim, not call it in. Have heard nothing in nearly 2 weeks after we went in our email claim, nothing. Called them again and asked for management, was told the manager’s name but he does not take phone calls. The moral of the story here is “you get what you pay for” do not fly Avelo. On the plus side, Avelo did distribute a generic email offering us $100 worth of travel credit towards a future flight with them.
|Type Of Traveller||Couple Leisure|
|Seat Type||Economy Class|
|Route||Eugene to Burbank|
|Date Flown||July 2022|
|Value For Money||12345|
"you really aren’t saving much money"
M Jones (United States)
✅ Trip Verified | Eugene to Burbank. This was without a doubt the worst airline experience I’ve ever had. Avelo cancelled our flight from Eugene, OR to Burbank, CA without any type of heads up. We found out when we got to the airport. They said the next flight out would be two days later, which was so frustrating because we all have lives and jobs to get to and not everyone can wait around an extra two days. We ended up spending an extra $500 for last minute tickets from Portland to Burbank via Southwest Airlines (which was a much better experience!!), not to mention the $100 it cost to get a shuttle from Eugene to Portland (2 hours away). I have yet to get a refund from Avelo for this flight, and customer service is impossible to reach. Needless to say, I will never fly with Avelo again and advise that travelers look elsewhere. Avelo also claims to have lower prices, but once all the fees and additional things are added, you really aren’t saving much money.