Avelo Airlines

✅ Trip Verified | I never flew on Avelo. When we arrived at the airport in Burbank, the man agent for Avelo at the counter informed us we arrived too late for our luggage to be put on the plane. He went on to say that we could go to get the plane at the gate w/o our luggage; however he could not say that we would be able to get on the plane either! At that point, we decided the flight to Vegas would not be happening & we were informed that this flight was the only one they had all day. Later when I contacted Avelo by email requesting my refund, they repeatedly told me - That we were marked as No Shows - and therefore we were no eligible for any refunds. They to this day maintain that is/was the case. Clearly we were Cancels and NOT No Shows. I said ask your counterperson...he clearly not only saw us, but spoke to us multiple times. So BE AWARE - This airline does Not HONOR Their Refund Policy.

Not Verified | Unfortunately they were unable to provide the aisle chair to assist my husband off the plane at RDU. He had to walk unsafely to a wheelchair at the entrance to the plane. Not a good situation for a handicapped person trying to travel. Avelo monitors the same carry on multiple times for size including check in and at gate. They had multiple people at the gate who checked us more than once even though we already paid the extra fee for being .5 too tall. "it's the handle" They measure carryon and charge $65 if 1/2 inch too tall including handle or wheels. You have to keep proving you have paid. It feels predatory unfortunately. There's got to be a better way. The carryon fit very nicely under the seat in front of me without any question. I must say at check-in the agent Polly who charged us the carryon fee was graceful and kind and recognized she took me by surprise. Flight attendant Lisa was delightful. Flight was on time and felt safe which is most important. I recommend this airline for safety, at least it felt that way. However, travel with a handicapped person was very difficult and I would be very cautious. Re carry-on baggage, beware.

✅ Trip Verified | This is an awful airline with equally awful customer service. We missed a flight due to their inept employees, had to spend $2000 to fly home on a different airline, spent the night on an airport floor with two small children, and now their rules & regulations have somehow changed 3 times to accommodate their unwillingness to fix the problem. Horrible and cheap.

Not Verified |   I chose to fly with Avelo - simply because I live in DE. The prices were comparable to other major airlines - especially when you add in all the fees. I will never fly with them again. Our flight was cancelled (and understandably things happen with travel). There was nobody at the airport to assist - we received a text and $150 for a room per reservation. The cheapest room I could find was $200. This is a late departure originally, so you are in limbo. We were informed that the flight would depart the following day, at 7pm. That got pushed back to 9 and then 10, and finally 11. We board the plane and have to wait for fuel. At no point do the pilots or the flight crew apologize for the late flight….anytime I have traveled the company is very apologetic, not this airline. Then the captain comes on and says we have to wait for another plane. We have been on the plane for an hour now - captain comes back on and says we aren’t leaving because both pilots are over their legal flight times….they knew this was a possibility, yet the company proceeded. So we are all off the plane - no communication from Avelo (the poor gate reps). We finally get the test. Again, no assistance from the company with helping find rooms - it’s past midnight. So we are set to leave - Friday afternoon - original flight was Wed. Night. The customer service - from the company is lacking. The employees are kind but the flight crew seems very novice. They don’t have the fleet to fix their issues. It is definitely not work the hassle. Very disappointing.

Not Verified |   Be aware when booking with Avelo Airlines! Our group of 10 had their return flight changed by 11 hours without any reasonable alternatives offered. Our original flight time was 5:30 PM and changed to 6:30 AM. No other flights that day (Sunday) until Thursday of the next week. The customer service experience was also unhelpful. Consider other options before choosing this airline.

✅ Trip Verified | Absolute worst airline ever flown with. Flight 588 returning home has been delayed twice then canceled until the following day in the evening. Once again it’s now been delayed again to even later in the evening. Our dogs are being boarded and we have no one to pick them up, money is running low and Avelo had the audacity to offer a $150 voucher to hotel PER reservation. Three people cooped up in a one bedroom hotel…awkward. When I spoke to Avelo customer service rep she confirmed Avelo can not accommodate in any way shape or form besides voucher. No help with car rental, no hope with utilizing another flight to get home with another airline, no help with food, no nothing! Never ever again using this airline. Steer clear!

Not Verified |   Thanks for cancelling my flight an hour before departure and not offering me an easy refund or different flight out! Also, there’s a ton of hidden fees they charge for things other airlines include for free. Skip it and fly Southwest.

Not Verified | I had a death in my family and had to get to FL asap. A friend suggested Avelo. I went to a travel website and compared flights. Avelo had good times and saved me $40 - Great. So I booked the flights thru the travel website. Then I go to do the online check in thru the Avelo website and I see that a "carry-on" bag costs $60 EACH WAY just like a "checked bag." I call customer service in Texas. I explain what happened and she tells me that its only $45 for a carry-on if you book thru their website (still too much money for a carry-on.) I tell her how I booked my flights, and she tells me they don't do business with them, so it's not Avelo's fault I wasn't warned. I told her that's a pretty shady business practice, and she starts giving me a civics lesson, talking about how "this country was built on capitalism!" Well, Capitalism only works if the customer buys what you're offering. I cancelled my flights. You and Avelo can go to hell.

✅ Trip Verified | I flew Avelo for the first time with 2 of my daughters this weekend from Wilmington, DE to Tampa, FL. Everything went flawlessly. No they do not provide snacks on the plane, but that was not an issue as we knew to stop at a convenience store for whatever food we wanted to bring. They did offer complimentary water on the plane. The flight was on time. The crew was friendly and efficient. We had no issues. But what really stood out was that my daughter left an important school work folder on the plane. It had slid between the seats during the flight. She realized it in the hotel in Tampa. Later that evening, I received an email from an Avelo Customer Service Lead, Drew Perales, letting me know that they found her folder. He looked into my reservations and knew we would be flying back 4 days later and said to just see an Avelo crew member when we get back to Wilmington. Well 4 days later, my daughter had her folder back in her hands. I was just floored by this customer service. I feel like most people or airlines would have just tossed it. Very impressed with Avelo and will fly again.

Not Verified |   Overcharged when calling to change my flight. The agent was rude. Right after booking I started receiving notices the Flight was delayed. Agent must have known. Avoid this airline.