Avelo Airlines

Not Verified | On the plane had 2 great flight attendants! The landing was a little rough though. On the way we were on time, but on the way back we were 45 minutes delayed. Overall a nice airline.

✅ Trip Verified | I arrived at the airport an hour ahead of departure time sat down and started working on my computer. I never heard a last call and when i realized it was 10 minutes before the departure time of the flight, I went to board the flight and learned that they had already closed the gate. This was Thanksgiving Day and I was going to see my 90 year old mother. I begged the person to contact the pilot, someone on the plane to open the door and he would not. they closed the door 10 minutes early and gave away my seat. This airline's route is very convenient for me but there's a reason why they have a 3 out of 10 star rating. They have terrible policies and in airport employees are mostly not helpful or kind. I have experienced Avelo to close their doors up to 30 minutes prior to departure resulting in my luggage not making it on the plane and too bad if you're not there and on the plane, you miss it.

Not Verified | I booked a flight in August to Melbourne Orlando airport. I was just informed today that they are no longer going to be flying into the airport and the only thing I was offered was refund of my original purchase. Unfortunately now I’m gonna have to pay over $600 to get airline tickets. This is completely unacceptable. They should not be allowed to just cancel your flight and not give you the option to fly to a nearby airport for the same price that you purchased the first one. When I said, I wanted to speak to a supervisor I was hung up on. They have absolutely no interest in helping people.

Not Verified | Booked airfare thinking what a great price, I'm sure like everyone else. And then a month and a half before departure, they just cancelled flight. No reason given apart from scheduling conflicts. I mean, scheduling conflicts? Shouldn't an airline have hashed out their schedules before they offer tickets to customers. Anyway, the airline is a joke. Honestly, unless you don't care whether or not you fly, this isn't a reliable option for travel. Not sure if they cancel the flights that don't fill up, but either way whatever the reason, this is not a real airline like American or Southwest or whatever. Just be warned.

✅ Trip Verified | I flew on 11/16, flight was set to take off at 7:30pm, I didn't end up departing until well after 11pm. It was vital that I rent a car in order to get to my final destination, by the time I arrived the rental place was closed. I then had to spend un-budgeted money on a hotel to stay overnight and wait for the rental place to open only to run into further issues and end up unable to rent a car. This put a huge delay in a moving trip. The only reasoning given was airplane maintenance. Avelo issued a $25 travel fund credit to be used with their airline. While I appreciated the low rate of the one way ticket and the overall flight was smooth, I will never fly with this airline again.

✅ Trip Verified | Flew RT from New Haven to Wilmington NC. Terrible experience both ways, they will not make it unless they make a lot of simple improvements. Paid for every possible extra, so tickets ended up being more expensive than a legacy carrier out of larger airport. Don’t pay for the priority boarding extra / they don't even honor it ($60 for 2 tkts RT - a waste). Gate agents were fairly friendly on both ends, however, in-flight staff were not and were poorly trained. On both flights, they did nothing but talk loudly non-stop with each other, right in front of us in the 1st row seats we paid extra for (how hard they work -laughable?, doing jello shots, etc). They blocked toilet access and seemed annoyed every time a passenger tried to get past. Will not ever fly again, unless it is only non-stop option. Recently flew Breeze for similar trip / a totally different experience - was excellent on all fronts. If you have the choice to fly another carrier than Avelo, you should and save yourself the misery.

✅ Trip Verified | I recently had an absolutely dreadful experience with Avelo Airlines, and I feel compelled to share my story in the hopes that others can avoid the frustration and disappointment that I endured. Avelo Airlines not only refused to let me board my flight but also offered me flight credits instead of the refund I rightfully deserved. I had a flight booked with Avelo Airlines on 10/30/23, which was supposed to depart from Wilmington NC to New Haven I arrived at the airport well in before the departure time, excited about my trip. However, my excitement quickly turned to disbelief and anger when I was denied boarding at the gate without a proper explanation besides the workers felt like leaving early. The airline staff's vague and unsatisfactory response left me feeling humiliated and frustrated. I had met all the necessary requirements and had no apparent reason to be denied boarding. It was a humiliating experience, and the lack of transparency in their actions only exacerbated the situation. What's even more infuriating is that instead of issuing a refund for the fare I had paid for the flight, Avelo Airlines had the audacity to offer me flight credits. These credits were of no use to me, as I had no intention of ever flying with this airline again after such an appalling incident. My request for a refund was not unreasonable, given the circumstances, and it is my right as a paying customer to receive a refund when I was unjustly denied the service I had paid for. Avelo Airlines' insistence on providing flight credits instead of a refund is a blatant disregard for customer rights and satisfaction. Their customer service and complaint resolution procedures are clearly lacking, as they failed to address my concerns adequately. Overall, Avelo Airlines' refusal to let me board and their subsequent offer of flight credits instead of a refund has left me deeply dissatisfied and inconvenienced.

Not Verified | Extremely high rating for efficiency, timeline, and price. Please be aware they are Not Kidding when they say one small carry on. Ladies your purse or fanny pack must be consolidated into your carry on bag. Hopefully this Airlines stays in Salem and adds more flights to Bend Oregon and Phoenix AZ

✅ Trip Verified | An excellent experience. Cost was excellent, even the extra charges, if needed were very reasonable. Friendly and attentive staff, efficient and safe operation. No long lines, TSA at these smaller airports is very efficient and fast. Seats are standard for the Boeing 737 series. the flights are short, so just enjoy the convenience and the savings. Will use Avelo again when the need arises.

✅ Trip Verified | I have flown with Avelo approximately a dozen times. I have always carried a standard size backpack which I have never been charged for by Avelo (or any other airline). Upon arrival at my gate I was informed that I would have to pay $65 to carry my backpack on, despite the fact that it easily fits under a seat. I explained to them that I've flown numerous times with them with the exact same bag and never had an issue. Their response was "too bad". Further, I paid extra for seat selection as I prefer to seat next to the window for viewing. Upon arrival at my seat I found the window shade to be inoperable and broken/stuck in the down position. After bringing it to a stewards attention, the response was "oh well".