Avelo Airlines

✅ Trip Verified | 3 h delay both coming and going and 1 1/2 h wait on the plane with some sort of mechanical difficulty (repairmen coming and gong) for that 1 1/2 h. Waiting areas packed and no place to sit. Weather was not a factor. I would think twice before ever flying Avelo.

Not Verified | I had an amazing time traveling with Avelo, this was one of my first flight from Fort Myers to New Haven. The check in staff are extremely efficient, they check in every customer with a smile on their face. You can really tell they care about you and your travel experience. Sometimes customers are rude to them but they always handle it so professionally. The check in line was very long but but the staff made it move very quickly. I was at my gate in no time, the plane was running a bit behind schedule but nothing to complain about. The aircraft was clean and they even had music playing when we boarded! The crew was very nice and did their best to make everyone happy. Arrived to New Haven not too late and very happy to say my bags arrived too! New favorite airline!

✅ Trip Verified | Travelled to and from New Haven to Ft Myers on Avelo. Never again. A neighbor recommended them. New Haven is reasonably close. So we tried it. Big problems at New Haven airport. Not much parking and expensive. No real gates. You stand out in the cold for 10-15 minutes boarding the jet from the ground. The planes are fine, standard Boeing 737s. The airfare itself is relatively low cost. But the add ons are very high. $45 per carryon or checked bag each way. $180 for checked bags for 2 persons rt. Add $130 for seat assignment rt. You pay $27-$37 for a seat assignment. They also demanded I remove a standard Phillips electric toothbrush from my checked bag. Ridiculous. In 25 years of flying all over the world, only Avelo has forced me to remove a toothbrush from My checked bag! They said was fine to carry it onboard in my carryon bag. Go figure. Incompetence. The website is also very confusing. The site caused me to double book and double pay for my checked bags. I had to request a refund due to the confusion online when I checked in. All In all a very negative experience. They don’t even offer any water on their flights at all. 3 hour flight. Tweed new haven is definitely not ready for prime time. They have limited parking, no gates, not enough room for waiting passengers. A very bad experience. If you have elderly or wheel chair passenger, definitely do not fly with Avelo, or thru New Haven. They will freeze on the ground( tarmac boarding) or trying to board their flight. The price for a professionally run airline like American, JetBlue or Southwest is really not much higher (maybe even less!) and they fly out of real airports, like BDL, JFK, LaGuardia, and White Plains. No drink, no food, no WiFi. Nada. I tried them once, but I will not fly them again. The flights themselves were actual ok, the flight attendants also were friendly/ok, though they clearly have almost nothing to do in the air, no service, Flights just 1hour late, but still a Very bad experience. A Mistake.

✅ Trip Verified | Awful experience. Little to no relevant communication. Cancelled a flight with no recourse. Absolutely no consideration for your time. You get what you pay for.

✅ Trip Verified | Absolutely awful experience. My wife and I flew with Avelo for the first time and there was a “maintenance delay” that delayed the flight by 1 hour 30 minutes. Absolutely no communication updating us on the progress until more than 2 hours later. Cannot believe how annoying this was. Then they said it was delayed a further 1 hour 30 minutes. To add to the confusion, they sent out multiple misleading emails with typos and no helpful information and the information boards at the airport never updated. Totally ridiculous.

✅ Trip Verified | Only reason why I gave 2 stars is because our flight to our destination was good. Our flight home was bad and Avelo will not refund our flight even though we were told by an employee there they were refunding us. Let me give you the back story. We left MCO at 10:40am and we’re supposed to arrive to Tweed at 1pm. Around 1pm we started to land, it was very foggy, one second I saw the tops of houses close and the next second we shot back up in the air. The pilot was the only informative person on that plane. He let us know that they couldn’t see the runway due to fog and that we would circle around and try again in 10-15 min and that we had an hours worth of gas left so they were thinking about making an emergency landing at Bradley. After hearing back from air traffic control within those 45 min we stayed circling, they made the decision to emergency land at Bradley. We landed at 2:12. We sat on the tarmac for 15 minutes without being told anything until finally they said they were going to refuel and take off to Tweed again. HOW? How when the fog was still bad. That makes no sense. I would have loved to speak to a flight attendant about how I felt regarding this matter but there were nowhere to be found and the walkway was blocked by people standing or trying to use the bathroom. After an hour of them figuring it out with Bradley, Bradley gave us a gate and we were told we could exit the plane but we would need to stay close as they were going to reboard us and go back to Tweed. Absolutely not. Why again are we trying this when the weather was zero visibility of a very short runway?? So yet again the story changed and we were given 2 options. One was to: stay close and reboard and go back to Tweed or 2: go home and they would not release our luggage to us until the plane landed back at Tweed. With 3 children who had already had enough and were already scared there was no way I was doing option one. After getting off the plane, there was no one to speak to regarding how we will know when our plane would be back at Tweed because Bradley doesn’t serve Avelo so they couldn’t give us information which I completely understand but not one Avelo employee came off the plane to give us any information what so ever. Horrible lack of communication which left many people on that plane very upset, not only just us. And let me add that we had family picking us up so they were waiting at Tweed when I had to text them when we landed that they had to drive an hour to Bradley. So when we left, my husband immediately called Avelo and was on hold for 30 minutes before getting disconnected and then we tried again after that and we were on the phone for an hour and a half without anyone answering so at that point it was close to 9 o’clock and we gave up. We woke up this morning and called them around 10 o’clock and they let us know that our plane landed at 8:30 in the morning. It’s funny how nobody could call us to tell us that especially given all that we had just been through. So my husband spoke to the lady and explained all of this and explained that we should be given a refund for our flight due to the numerous issues that happened and the lady who he spoke to said she was putting the refund through we then drove 45 minutes to Avelo to retrieve our luggage. (Oh and the employee at MCO didn’t provide us with one luggage tag - thankfully that was not an issue).

✅ Trip Verified | The flight from Newport News to Orlando on November 22 was a hour late. It took and hour to get claimed bags the belt was broke. On the way back to Newport News ticket was for 11/29/22 at 6:30 and I get to the airport MCO ,there were no workers at the desk at all. Apparently they changed the flight to the 27th with no warning at all ! Even online an receipts still show flight for 11/29/22. I really don’t mind cheap flights but this one is a big no no for me. I wouldn’t recommend this at all. Had me stuck in MCO.

Not Verified | Never flying Avelo again. Not only was our first flight delayed by an hour but our second flight out of Orlando was changed to two days in advance of my leaving. My family was never contacted that our flight had been changed. This very unacceptable and now we are stuck in Florida without anyway back home. Do not fly Avelo, spend the extra and fly expensive, it may be more expensive however you get better customer service and your flight won’t get changed by literal days. The customer service agent we talked to hung up on us multiple times and basically gave us no way home.

✅ Trip Verified | My experience with Avelo Airlines was one my family and I would never forget. We had a great time flying from Orlando to new haven. But coming back to Orlando my family and I were surprised when the flight attendant recognized my daughter for her upcoming birthday on November 28th. She had the passengers flicker their lights to congratulate her which was very special as this was our first time flying in years. I was one happy mama and proud as well. They also gave her the wings that the flight attendants wear and to top it off the captain himself came out and wished her a Happy Birthday. That was very kind of him and such class. I never got to take a picture with him and my daughter which was a bummer, I didn't want to hold up the line behind me. Thank you Avelo for such an amazing experience I will definitely fly with you again. Shout to Avelo Airlines Flight XP 721 and the Captain.

✅ Trip Verified | Never flying with this airline ever again. My 10:30am flight was cancelled and rebooked to a 6:15pm flight. Without receiving any notification, email, text, or otherwise, the flight was delayed more and more until finally it got delayed to the next day at 11:30am. I was only aware of this flight delay because I luckily was tracking their flight status directly on their website. Thank goodness I did because my phone app and ticket on the browser did not update with the delays at all. I’m shocked at not only the lack of communication and basic technology but also that Avelo doesn’t reimburse you for anything. You only get reimbursement if you stay at a hotel. I luckily was able to get last minute accommodation with a friend, but unluckily that means I get no reimbursement whatsoever for saving them money by finding free accommodation all while having to deal with this back and forth. The ticket is crazy expensive for what it is ($45 for carry on too!) so was really expecting something better. Absolutely avoid this airline wherever possible. If prices at other airlines for last minute tickets hadn’t shot up, I’d 1000% be flying with another airline right now.