Avelo Airlines

✅ Trip Verified | This airline is careless, they lost my luggage. I made a baggage claim they refused to send me an answer or my luggage. I sent them several emails but didn't get any response. I am so disappointed and I need my luggage.

✅ Trip Verified | Keep in mind Avelo is a budget airline, so no food (they do provide a bottle of water) & the seats are tight as are the seats on other budget carriers, ie Frontier, Allegiant, etc. I found the gate crew to be friendly, making intelligent announcements. The onboard staff was helpful & friendly and the pilot made timely and helpful announcements concerning weather & turbulence. The interior of the 737-800 was showing it's age- smaller overhead bins, the interior of which were scraped up, several over bin fluorescent lights were burned out, and the new seat material was torn on one of the seats in front of me. Overall, friendly service from a smaller no hassle airport, typical budget interior accommodations on older aircraft, the exterior of which is newly repainted.

✅ Trip Verified | Pay the extra money that will get you an airline that will actually get you to your destination. Our flight from New Haven to Fort Lauderdale was delayed 9 hrs initially due to “weather”. The staff seemed just as clueless as the passengers flying. They simply kept pushing the delay back first by an additional half hour then an additional hour. Then suddenly they send us a text saying that there’s no crew for our flight and our flight is canceled and that all the flights for tomorrow are booked. So now we had to cancel our entire vacation due to the incompetency of the airport and airline. Very sad since I was going to see my grandparents before college starts but now I won’t have time.

Not Verified | So I got to the airport in New Haven. There is a lady at the counter with purple hair. She was very helpful, nice and polite. Usually when you go to an airport they rush you through and not talk or work with you or ask how your day is going. Things like that she asked how we were doing while she was checking us all in and doing her job bringing on a conversation which was very nice and polite. There was a slight situation with seating and she was able to fix that for us right away too. She went above and beyond in my eyes for her position. The plane ride was nice. Back and forth had no issues. I will fly this airline service again with no questions. Do recommend bring it on snacks. They do don't offer them on the plane but they do give you water if you need it when we left Tampa. It was much bigger than New Haven so you've had to wait in some lines to check in but other than that no problems.

✅ Trip Verified | Flight was scheduled to leave Thursday 12/7 at 7 am. Was delayed until 7 am on 12/8. Multiple delays continued to occur. They said it was due to maintenance, but it was clear that no maintenance crew is wherever working on this flight. They continue to keep all passengers in the dark, giving no explanations. Most of the passengers booked with other airlines. The plane never left Orlando until Friday night 12/8. As you can guess, we incurred a lot of expenses in this process. And Avelo only allowed a minimal reimbursement for a hotel (150/couple) and one meal at 30 per individual. They refused to reimburse anything else. (And it is now 1/1/24 and we have still not been reimbursed by them - from 12/8/23). I strongly recommend that everyone think twice before using this airline. Our experience with Avelo has been a complete nightmare.

Not Verified | Avoid Avelo Airlines. I chose Avelo due to the convenient location and cheap price, which I certainly regret now. In fact, the trip cost me more money and time. My flight from New Haven to Chicago was diverted to Kalamazoo, MI. There is no ground support to provide any directions after the landing. Avelo's customer support further refused my request to reimburse the journey from Kalamazoo to Chicago today. The experience is very frustrating in the holiday season. I will not fly and will not recommend anyone to fly with Avelo again.

✅ Trip Verified | The people that work at the gate for Avelo Airlines have been nothing but rude the last three flights I've been on. I bought my seat early and paid a lot of money for it, I paid for priority boarding as I am disabled. And people at the gate refuse to let me forward with the handicapped people because I was not in a wheelchair. I find this to be discrimination. I went to go ask the lady at the front when are we boarding, and she just said get back in line. I love Avelo, usually there's stewards and stewardesses are fine. But this time the people at the gate were just horrible. Put so much stress on me when I'm already stressed due to the pain in my arm. Have a level 3 torn tendon.

✅ Trip Verified | The flights from Avelo are usually great but after having my flight get re-routed due to bad weather, I was stuck with having to wait two days before my next flight whilst being completely across the U.S. from my home or staying at the airport we got re-rerouted to and finding my own way home which is still very far. I have flown previously with Avelo but ended up having to wait an additional three hours as our plane had mechanical issues. I'm not sure if this is an unlucky streak or not but it is persuading me to want to avoid Avelo despite its low prices. My total delay time from Avelo over the course of two flights totals to around 13 hours unexpected delay time. This includes mechanical failures, weather and my total travel time that I needed to take, such as driving home from an unexpected state.

✅ Trip Verified | So I’ve had zero problem with both Avelo and Spirit until today - I literally slept on the floor to catch this flight because there WAS no others - then was welcomed by the ‘supervisor’ in Orlando deciding my bag was a carry on and not a personal bag - which I’m no, it was NOT the size of a carry on and yes she charged me at the gate making for a wonderful Sunday morning - got it. Horrible customer service and if I’d had time to speak to a manager I absolutely would have - I feared missing my flight she was that awful about the whole things. Completely disgusted. Is it the airline or just this individual? Hopefully just this one or forget this airline it’s cheap because it SUCKS.

✅ Trip Verified | The seating was so cramped. They put 3 seats in a row that should fit 2 people, which does not seem safe. My mother, who has a back condition, left the flight in pain because of the seating. Additionally, it cost us almost $300 to check our bags and we had to pay for our specific seats, which is absolutely misleading with their advertising of affordable flights. Finally, seats were dirty and they immediately loaded us on after another flight without cleaning anything.