Avelo Airlines

✅ Trip Verified | They changed the time on the flight from early morning to afternoon. When we arrived, the flight was delayed three different times, finally our plane we were supposed to fly on was ready, but we were informed our bags had been mistakenly sent to another state on a different plane. So we boarded the plane and sat for another 45 minutes before we were told the plane had another mechanical issue and we would have to deplane. We are now waiting for another to aircraft to come get us…. Supposedly the silver lining is that our bags are being sent back from Georgia to Connecticut and before we takeoff will be loaded onto this point. No matter how the story ends, I will be avoiding this airline in the future. While the staff is polite, they certainly are not very well, trained and this day has been a complete waste.

✅ Trip Verified | I booked 2 round trip tickets for Thanksgiving months ago. The back in August 2022 I got a message from Avelo saying our return flight had been changed. I tried emailing their "customer support" several times but received no response. I tried calling several times but no one answers after waiting for hours. Today I went to print my boarding pass and learned our departure time had been changed, but never received an email or phone call but Avelo alerting me to the change. I then went to check on our return flight and now they no longer list any return flights that day ! Again no one answers when you call customer support. Will try to sort it out at the airport, but now have now confidence in this airline. How can they change flight times without informing the passengers? !! I'll never fly Avelo again.

Not Verified | Flew on Tuesday before Thanksgiving. No problems at all. I have to admit I do not like that we not even offered a drink. So you need to make sure that you carry on a beverage of your choice and any snacks as there is nothing on the plane. The plane was not full so the stewardess offered people to move to another seat so they could stretch out. It was very expensive but I assume that it was because of Holiday travel. I would fly again, as very pleased with this airline

✅ Trip Verified | We were to fly from Burbank on Thursday 11/17 to Idaho on Avelo Airlines, as we arrived at Burbank, we received a text saying that our flight has been canceled due to maintenance problems, so far, I have called, emailed and have not heard anything from this company. We tried to book another flight while we were at the airport but to no avail, so the 5 of us returned home and are trying to recoup other monies that we paid for such as parking at the airport, renting car and most of all ruined a family function that we had planned for months. Also vacation times were used and lost time for work has occurred and no vacation. I will never ever use this airline ever! where is the customer service, there is none, I hope that I get reimbursed, and I won't lose my $1000 that I paid for. I will also erase this company name from any of my contacts.

Not Verified | On November 11, 2022 I had (2) reservations to fly from Sarasota, FL to New Haven, CT. Upon arrival at the airport, there was not a single soul at the Avelo Check-in station. The tickets were booked on November 9, 2022. I tried to get e-mailed boarding passes immediately upon purchase on 11/9/2022. Avelo's preferred method of check-in through their website was not available on Wednesday 11/9/2022, Thursday 11/10/2022 or Friday 11/11/2022. Again, there was not a soul in site when we arrived at the Sarasota, FL (SRQ) airport at the Avelo desk at all for any help. We had been trying to check-in for three days with absolutely no luck. After waiting at their "customer lack of service desk" for a significant amount of time, we ran to the security check-in to see if we could get through using our IDs. Needless to say that was a joke. I waited on hold for a total of 1 Hour and 52 Minutes to be told that helping us find a flight out of an airport 3 hours South of us could be arranged for $700.00 more may or may not be an option. The CSR (that refused to give her CSR number) was downright rude and unhelpful, if not downright disrespectful. We are now not going to make it to our family reunion and are totally heartbroken. I wholeheartedly give this airline and their representatives an absolute ZERO for my review and will never recommend that anyone consider booking with them because it is completely meaningless. This is the first negative review that I have given in all of my 51 years.

Not Verified | No complaints. Super cheap. Direct flight. No delays. As you should expect, ones to pay for checked bags. Absolutely going to fly them again. Old plane, but Newport News airport is easy and everyone was nice.

Not Verified | I read reviews about this airline prior to boarding I seen a bunch of bad reviews but fortunately that was not my experience. We had no delays, seat was comfortable and staff was very nice and helpful. I really enjoyed Avelo as a first time flyer and glad they brought it to Lexington. I hope they bring some more locations for us to fly to other than Tampa soon, I’ll definitely fly again!

Not Verified | Avelo’s customer service is terrible. Hold times greater than an hour. Our plane had a technical issue, which can happen, but we were left in the dark relative to what was going on. Very poor communication. Our departure time was supposed to be 6:30 pm and we ended up leaving at 1:30 am. Apparently the needed plane repair parts were in New Haven so they flew a plane to Charleston with the parts and took us back to New Haven on the return flight. If that wasn’t the case I’m not sure what we would have done. The airport closed at 4:30 am. There was no guidance from Avelo. They need to do better!

✅ Trip Verified | I flew Avelo round trip from BWI to HVN (Baltumore, MD to New Haven, CT). I had a completely normal, predictable trip that completely fulfilled my expectations. I read all the fine print. I knew I was on a discount, regional airline, and I did all the things to stay at the base rate. I safely flew in one hour each way at a sale rate rate $50–total. That is less than tolls and gas to drive the 5 hours, and I consider this option to see my kids a total blessing. All the employees I encountered on the ground and in the air were friendly and professional. I will be using Avelo again. I will be prepared, informed, and remember that air travel is a privilege.

✅ Trip Verified | I have a flight booked for this Friday. Went through Avelo website to book my flight .. my itinerary says I paid 97$ for my one way flight 40$ for my carry on bag and 27$ for my seat. Total on my itinerary was 186$ when I booked it. After about an hour I logged onto my bank statement. It showed Avelo airlines took out 236$. 50$ more than what I originally thought I paid. After being on hold for 52 minutes inquiring about this charge the woman I finally spoke with after 52 minutes of being on hold proceeds to tell me that they decided to change my itinerary and charge me 50$ more after I booked my initial flight and the only way I found out was by checking my bank statement. So even though I was not informed nor booked for the price I thought I was initially paying. She told me if I wanted to keep the flight that the 236$ was final. I do not recommend this airline as they will take more of your money than what you think your initially paying. I'd give them zero stars if it were an option.