Avelo Airlines

Not Verified | We were delayed an hour but no mention of it at all. Not while we were waiting or no apology on the plane. Like it never happened. Now I’m dealing with the same thing on the way home. I wouldn’t have known unless I asked. No email or text or nothing. This is the fourth time I’m flying with Avelo and it has happened 50% if the time with no communication. It really sucks when someone is waiting to pick you up. They really need to get better at communicating. They ask for all your information, but for what?

Not Verified | So far I flied twice thru Avelo airline this year. I didn’t not have much other problems with this airline except their bag policy, I thought the airfare was pretty cheap when I made the reservation thru online but when I got to the airport to check in at the desk, the employee said I may have to pay extra for the carry on bag. Their policy said I can take the bag in the plane as long as the size of the bag is under their required size. I didn’t pay for the bag that time but he said I have to pay from next time.

✅ Trip Verified | Every single time I have flown with this airline my flight has been pushed back by hours the week before. Sometimes multiple times the week before. And every single time it has been pushed back by hours once again two hours before the flight. It never fails, I always end up buying a ticket to have a day or at least half a day to spend with my family and lose that entire first day. Don’t save the money, spend more for a better airline. You will not get refunds for canceled tickets only travel points so if you buy a ticket and don’t like the drastic change you can’t fix it anyway. I kept trying this airline because it is a direct flight and saves two hours or so from connecting, might as well go with that anyway because the flight changes are so drastic you’ll lose more hours trying to fly direct than the “longer” flights anyway.

Not Verified | New Haven to Myrtle Beach. Avelo changed our flight, never notified us and I only found out because I couldn’t check into my flight. I called and waited almost 2 hours to connect to someone to be told our flight was moved to the day before and we weren’t sent an email - never got one. Checked every junk spam folder etc, nothing. So Avelo sends me a screen shot of the email confirmation with the departure and arrival date for that flight as the original date I had booked, not the one they changed it too! Over a month now and can barely talk to anyone - lost $1200 on an emergency flight home because Avelo couldn’t get us out for another 2 days I believe it was. Customer service has been a nightmare, hours on hold and just hanging up, giving up. Getting connected and transferred around and no one able to Help because it’s someone else’s issue who deals with it. Going on “hearing from a manager” for a week And a half Now, no reply to Email sent by me twice or call. Wrote again today, see what happens. The flight crew was an absolute gem, it’s too bad the rest ruined our time with Avelo. Maybe someone out there will Help me change our tune to Avelo, by out there I mean the airline actually trying to rectify the issue they created and are responsible for. I’ll even take that call from a manger I’ve been waiting a week and a half for. Update two weeks later the manager finally reached out and has been no help whatsoever claims there’s nothing wrong on their end and will not give me their information to help my email company. See if those emails ever came through their domain. The absolute worst customer service I have ever seen or dealt with. the worst part is there’s reviews online that same issue. I had pretty much to a T and when that was brought up, they stated “good to know we will look into it.” But according to me, they don’t make mistakes only us people having the same problem multiple times.

Not Verified | Do not take this airline! In response to your question, no it is not worth it. My plane was delayed 10 hours. There was no one at the desk to talk to. There was no information provided. We were told that if we left we would not get another flight because this one was not canceled. We were treated terribly.

Not Verified | Never fly these clowns! Flight delayed no reason then last minute canceled? On hold for 4 hours then when connected hung up on. I do not care how inexpensive they are this is unacceptable. I will make it my mission to make sure people from New Haven never fly their airline!

✅ Trip Verified | Avelo customer service is the worst. During a flight delay, I found an Avelo employee at the counter and was told she could not help me. I spent 2 hours on hold with customer service only to hang up because it timed out. Per a recording, I was offered to leave my phone number for a call back but that was full. When I finally got to the airport for my connecting flight there was no one at the counter and was told by security that customer service leaves within 10 minutes of the last flight and I’d have to use a service phone. I finally make it to the gate only to find out the wrong gate number was printed on my boarding pass. I missed the flight and the next flight out was 4 days away. I sent 2 emails a month ago and received an email today stating “they are working on it.”

Not Verified | Agree with other reviewer, worst experience ever flying. Flight was delayed for 4 hours … then cancelled last minute. Leaving us all stranded in Eugene. We were all told that another flight would not be available for another 2 days! Several other passengers had been canceled the 3 days previously … 3 times cancelled in a row!! 2 of these were young girls flying alone and were sobbing in the airport after hearing they were being cancelled for a 3rd time. No offer of help from the gate agent, he said he didn’t work for Avelo. Hundreds of additional $$$ spent on a hotel for that night (flight was cancelled at 8:00 pm) taxis and cost of 2 flights home the next day, we couldn't wait 2 days for a flight home as we have jobs, children, pets in boarding, and lives to get back to. Hours upon hours spent on the phone trying to reach “customer service” (what a joke!) to then be told by a surly agent that you have to email in a claim, not call it in. Have heard nothing in nearly 2 weeks after we went in our email claim, nothing. Called them again and asked for management, was told the manager’s name but he does not take phone calls. The moral of the story here is “you get what you pay for” do not fly Avelo. On the plus side, Avelo did distribute a generic email offering us $100 worth of travel credit towards a future flight with them.

✅ Trip Verified | Eugene to Burbank. This was without a doubt the worst airline experience I’ve ever had. Avelo cancelled our flight from Eugene, OR to Burbank, CA without any type of heads up. We found out when we got to the airport. They said the next flight out would be two days later, which was so frustrating because we all have lives and jobs to get to and not everyone can wait around an extra two days. We ended up spending an extra $500 for last minute tickets from Portland to Burbank via Southwest Airlines (which was a much better experience!!), not to mention the $100 it cost to get a shuttle from Eugene to Portland (2 hours away). I have yet to get a refund from Avelo for this flight, and customer service is impossible to reach. Needless to say, I will never fly with Avelo again and advise that travelers look elsewhere. Avelo also claims to have lower prices, but once all the fees and additional things are added, you really aren’t saving much money.