Avelo Airlines

Not Verified | Literally the worst customer service. I called to change my 2 carry on bags to checked bags,. it was going to cost an additional $20. Half way thru the call I said I changed my mind. Customer Service rep, said I could not change my mind and offered a huge attitude, in which I responded I want to speak to a manager. 18 minutes later a total of 47min on hold, I still had not spoken to a manager. But lo and behold my reservation was returned to how it started. Folks do not make a mistake on your reservation!

✅ Trip Verified | This trip was horrendous - I arrived from Orlando to New Haven on 12/23. Pilot attempted to land at Tweed 4 or 5 times but could not land due to wind (during all this, not one communication came from either the flight attendants or pilot). My family had arrived to pick me up at Tweed only to watch these attempts for over 1 hour, constantly checking status of flight which continued to say on time to finally going into the terminal to be told the flight was rerouted to Bradley in Hartford and landed there several minutes ago. My family proceeded to drive from New Haven to Hartford to pick me up which was now over 2 hours behind schedule. Once we arrived in Hartford/Bradley, we the passengers were notified by the flight attendant/pilot that the doors were frozen and that we were unable to get off the plane. I called my family who told me to tell them to get the deicer and open the door. After another hour (mind you we did not have a gate and waited another hour trying to locate one), the attendant and pilot came on to tell us that were were heading back to New Haven because the wind subsided! I rang my buzzer and told the attendant I wanted off the plane. They finally allowed the passengers off the plane and of course, any luggage that was not carried on would have to be picked up tomorrow in New Haven. If we had arrived as planned, we would have been home at 9PM however because of all of this commotion we did not arrived home until 1AM - mind you New Haven is a 40 minute ride from our house in CT. There never was any communication, no apologies or anything. The story continues on the way back on Wed Jan 4 - we get to the airport on time, everything seems ok, my family heads out after dropping me off. Turns out they overbooked and wanted 4 people to get off the plane and get a 400 voucher - guess what only 1 person would get off the plane - so next saga is that they had to get a bigger plane - so we transferred from 1 plane to the bigger - finally getting off the ground 2 hours after scheduled departure. We arrive in Orlando again only to be told that there is no gate, there is no staff because the plane arrived after midnight, so by the time that was all said and done, we did not get home until 4AM. Its not worth the extra pennies you save on this airline.

Not Verified |  I'm trying to check in to my flight back to Florida and when I try to do the check in through the website it says my booking information can't be found. First few times I tried to call their customer service, the call would drop and I couldn't get anybody on the phone. Now, I finally got the automated call and have been waiting for over an hour to talk to a customer service representative. I understand that this is a cheap flight, but not able to check in and not able to talk to somebody is not acceptable.

✅ Trip Verified | So this has been by far the worst Airline ever! They give you a constant run around with the verbiage of “we will update you every 5-10 mins” yet they update us every 30 mins. I have been stuck here waiting to head back to CT yet I’m stuck at the airport since 1/3/23 at 3.30 pm only to be told at 9 pm that they flight is cancelled and to show up at 5 am to depart by 7 am yet it is 7.38 am and we still have not boarded. They are people here since 1/2/23 dealing with this same issue with Avelo. Crew and staff are not knowledgeable and the customer service is horrendous. Regardless if it’s an “affordable flight” all of this mayhem should not be occurring 3 days in a row. The plane is small, uncomfortable, tight seats, no wifi, no water, nowhere to charge your devices, nothing! If all of this cannot be accommodated, then at least make the experience a good one. Get us on board on time as we are doing our part in being here on time! Now we are being told that we cannot board for the following reasons: They are waiting for the flight crew (unacceptable when we have been here since 4.30 am and told to be here by 5 to depart at 7) secondly now they are saying that the crew arrived but needs a total of 10 hours to be rested. Then why have us here hours early just to be delayed? We were supposed to depart at 7 yet it’s almost 8 am and we are still waiting to be told when we can board. Countless other flights have departed and arrived with no issues and even the ones that have we hear over the intercom information about those flights yet Avelo doesn’t have any. And the excuse is always 5-10 mins we will update you. I sincerely will never fly this airline again and I will inform family and friends who are scheduled to fly within the next few weeks to cancel their flights and get a reimbursement because this is absurd. I’m missing work because of this huge inconvenience and yet nothing has been resolved. Even the so called NEW Boarding Pass did not have the todays date but rather 1/3/23 and we had to wait almost 25 mins to get TSA Management to let us pass the check in section to board the shuttle train to the departure section. Total mess in every aspect. I would have rather flown any other airline and and paid the difference!

✅ Trip Verified | I will never fly with Avelo ever again. On our way out of Kalamazoo I repeatedly received texts saying our flight was delayed further, and further. Finally made it to the airport only to have it delayed yet again. By the time we boarded the plane we were delayed at least 4 hours. Once on the plane, we were told the plane was overweight and they would be removing 13 passengers checked bags from the flight. Of course our name was one of them. Everything I needed for our trip was in the checked bag. Our only 2 options were to stay with the bag and miss our trip, (the next flight they could get us on was Friday, this happened on a Monday) or fly without our bag and they would either A. Send it on Friday with the next plane or B. Overnight it. Unfortunately it is now midnight and they have no answers for us on anything because they're customer service reps are unavailable until 8 or 9 in the morning. So we made the choice, we left our baggage behind and continue on our way. HOWEVER, at this point, another hour sitting on the plane waiting, the pilots are about to timeout. They quickly push back to get into the air, but need to de-ice first. Fine, whatever. We go to take off, the pilot aborts the first take-off attempt and we sit and wait yet again for him to figure out his problem. We FINALLY take off on the second attempt, and it is 6 hours from when we're originally supposed to take off. As for the lost baggage, we finally received our baggage that they left behind on Monday, Saturday. We reached out to customer service every day with Ridiculous hold times, told us they would call us back numerous times, but NEVER did. Finally we received an email with a lost baggage checklist, then they shipped it. Now as for on the way home. Everything went smoother this time, but we still were an hour and a half delayed. Overall terrible experience. Terrible customer service. I don't care about the price, pay more money for another airline and get a seamless experience.

Not Verified | By far my worst flight experience. My scheduled take off time from HVN was 5:40pm. Around that time we were told that the flight would be delayed to around 7:30 take off. The flight was they re-delayed multiple times ranging from at take off at 6:30, 7:50, 7:00, and back to 7:50. When I asked the staff what was going on the response was “we are doing the best we can”, which I understand; however when you have an entire flights worth of individuals confused on why so many delays, a true explanation should not be that hard to provide - whether it be weather, plane issues, etc. the people deserve to know. Avelo Airlines staff are horrible with communication and delays. In addition, their check in process is awful as they check people in by their flights instead of their place in line causing more backup and confusion. I am now boarding my 5:40 flight at 8:07pm still with no explanation of why it was delayed. Avelo might be a cheap way to travel to certain places via a direct flight, but they are not worth the confusion or hassle.

✅ Trip Verified | Boarded flight from PBI to HVN on 12/31/22. During boarding, there was an issue as two teens weren't allowed to board due to the plane being overweight. Pilot said that we had to carry extra fuel due to weather in New Haven. After 45 minutes of a standoff the girls boarded the plane. No clue what changed to allow that. The first attempt to take off was aborted due to a light going off. We pulled off the runway and waited until that cleared. So an hour after our scheduled departure we took off. We didn't land at our estimated time and it was clear we were circling. When we finally landed 20 minutes after the pilot said we would, he then announced that we were in Hartford. Once in Hartford, we were stuck on the tarmac for 90 minutes until a gate opened up. When it did, we were allowed to deplane with zero communication from flight crew about next steps. In fact, it was only a BDL employee at the gate that mentioned that our bags weren't being unloaded. Hopefully they will show up in New Haven today but we've heard nothing from Avelo and it's impossible to get through to them. I understand that weather happens. I've been delayed and diverted before but the lack of communication and safety concerns were horrific.

✅ Trip Verified | I have traveled with my family over twenty times using different airlines over the past 20+ years. Avelo has been the worst by far. It is supposed to be a cheap way to fly but the tickets were $800 round trip from New Haven CT to Palm Springs. The planes are so old they don’t even have the old school radio in the arm rest, you can’t charge a phone. The seats are so cramped that I couldn’t put my carry on under the seat for the first time ever. They have no snacks on the flight and only warm water but you have to ask. The flight home was a disaster because they sent an update saying that the flight was delayed but when we arrived at the airport we were told it was on time and all boards said on time. There was no agent at the counter to even speak with and the flight ended up being delayed three hours with no updates. Never again will we use this airline, it’s not worth the few dollars that we’re saved.

✅ Trip Verified | Flight 718 Dec 15th 2022 took 27 hours to get from Orlando to New Haven Ct due to Malfunctions related to the aircraft. I slept in the airport. Then my return fight 719 Dec 28th 2022 New Haven was cancelled without any notice all monies refunded. I was told I couldn't get a flight out of New Haven until Dec 31st. After talking to an Agent I was told they refunded the Ticket because of the 27 hour delay in Orland that included my return trip was Cancelled and I was never notified of this. The Agent apologized and was sadden because she could not correct the Cancellation so I was stuck again! Last year 2021 the Christmas flight Orlando to New Haven Ct round trip went well. This year the Round trip delay is 4 plus days. All in all Avelo is providing a service for a cost, you have to decide if its worth it.

✅ Trip Verified | Worst experience ever. 3 hour delays to Orlando and back home. No communication explaining delay. Attendants at gates refuse to talk to you or go to tarmac. Overall the worst experience I’ve ever had flying. Will never recommend Avelo to anyone nor will I ever fly Avelo again. Abysmal.