Avelo Airlines

Not Verified | This was my first experience with Avelo and never again. I am a loyal Breeze flyer and never had such issues. I had to cancel my flight and found that the wording on their cancelation policy is very misleading/confusing. After finding that I can only receive travel funds I went to my account online and by app yet these funds never appeared. I was told by a customer service rep (who had to ask others for help) that I must add these funds using the code I got by email. When asked how to do that I was told she did not know so again asked for help then came back and said to add them under ATF (like I was suppose to know what that was) Once identified as Available Travel Funds I told them there was no such thing on either my online account or app. she said "well thats what you do". I have printed the email and hope when I go to use it, for the last first and last time i will ever travel Avelo, that it will work. Otherwise I am out $189.00. This airline is not worth the hassle.

✅ Trip Verified | Flew Avelo July 31 from RSW to ILG with a very small under seat suitcase that has qualified as a personal item on numerous airlines and trips. NOT Avelo, Their maximum size is 14x9x9.5 and if your carry on is 1/2 inch larger, we will now charge you $45.00 and if you refuse to pay you cannot board. So you think Avelo is cheap…not really…you purchase a ticket, then a seat, and now $45.00 for your personal item and they were brutally rude at the gate. Also note, all the other airlines have much larger size allowances including American and Frontier 18 x 14 x 8 and Southwest that could care less. Nope don’t think I will fly Avelo again - it’s not the cost but how devious this airline is.

Not Verified | Avelo Airlines is another hustling cheap tickets like Spirit and Frontier. It really how you search for cheap tickets if is still available or not. There days that their prices is the same as any airlines. Remember Avelo charge for customer service so another gold digger.

Not Verified | Avelo sent discounts promo code like summer 23 or Finals50, Jet setter which all this codes purpose be 50% off the tickets at is available. Yes they have expiration day to make the reservation but they don't or give you accepting day, long story short they send you all this ads to your email and when you applied the code it don't work and had to call customer for help and they can't even don't know or don't know what to do. Just waste of time trying to book with them. I look at this new airlines company Avelo like Spirit or Frontier hustling people to fly with them. We know Spirits and Frontier Airlines are, there services and prices that people really not happy just little bit of saving that people get out of it. At end Avelo airlines is doing the same hustling people that flying with them is cheap but they really Not! They no different from Spirit and Frontier Airlines.

✅ Trip Verified | Avelo has many advantages but their "personal" item is so small that neither my purse on one flight, nor my briefcase on another, qualified because they did not fit in the EXACT dimensions (and the flight attendant took out a tape measure in Ft. Myers both times!!). Both were over by 1". In Wilmington, DE, they were not picky, but in Ft. Myers, they were AND if you did not purchase overhead storage--no matter how much extra there was, they would not let you put it there. They have the SMALLEST dimensions of of a personal item in the entire industry and it is really ridiculous.

✅ Trip Verified | We, a family of three had an afternoon flight from New Haven to RDU on 7/16/23. We took the train from NYC and rode the bus to HVN. When we arrived at the gate, we were told the flight was canceled because of weather. However the airport was flooded since the morning. I do not know why we got the notification so late. If we were notified early, we could stay in NYC and arranged alternative much easier. Now we had to go back to NYC and try to take the overnight bus home because there were no other options. It cost us extra hundreds of dollar and a painful journey. Also, the rebooking option from the cancelation notification text does not allow us to book any later day’s flight even though some are available from Avelo’s website. The entire week after was greyed out. I tried to call customer service rep but was on hold for an hour and was disconnected. It was very frustrating experience.

✅ Trip Verified | It’s cheap. The employees must be bound by strict policies because they seem like nice people. It’s ridiculously not customer friendly. I’m on a mostly empty flight but to switch seats costs $54. They strictly enforce the checked bag (which cost more than the ticket) at 50 pounds. One way they didn’t say anything about my backpack. The same backpack on the way back they want to charge me for a carry on. The advertised price is not the price. Your enjoyment of the flight is not their priority. BUT I gave it 3 stars instead of 1 because it’s cheap. If the prices ever increase I’d avoid them like the plague.

Not Verified | This airline has horrible customer service. They made me pay for a carry on with a backpack that was not even questioned on the way down to Fort Myers. Do not fly this airline. They do not care about their customers and charge unnecessary fees. Not worth “saving” money on a ticket...because you don’t. Terrible experience.

✅ Trip Verified | I highly suggest you not use this airline. The fact that my husband and I were refused on the flight because we weren’t there 3 1/2 hours before our flight and had time to make it to the flight still was not ok. The airport was not busy whatsoever. Then the team lead, or whatever she was, was rude to us. So much for customer service or even just human decency. It’s not that hard to be kind to one another. Especially in the early morning when no one wants to be up. Then the fact that she canceled the flight right in front of us and offered us a ridiculous option to reschedule when this is the only week we could’ve gone. Then told us we’d get a full refund only to find out we couldn’t. Just know if you want a full refund that you need to run in circles to find someone to actually care about your issue. Don’t use Avelo unless you want to be treated like nothing but waste! Spend the extra money and go somewhere that cares for you!

✅ Trip Verified | Go, Go Avelo! This was the most pleasant flight experience that I’ve had in decades. From the check in, boarding, the friendly, professional staff and the spotless cabin, it was wonderful. I was also impressed with the exterior of the plane. She was gorgeous, no dents or rusted rivets, and it looked like it had just rolled out of the factory! Part of the great experience was also the Wilmington and Charleston airports.