Air India

✅ Verified Review | My wife and I flew Air Canada from Toronto to Dubai, and Air India from Dubai. Trip was uneventful. Now it was time to come back to Canada. Our flight was confirmed from Mumbai to Dubai. Halt for 2 hrs in Dubai and then Air Canada from Dubai to Toronto. All seemed simple, but when we went to Mumbai airport (4hrs prior to our departure time), we were told that Air India will not fly us to Dubai because "they got message from Air Canada in Dubai, that we may miss our flight as our halt in Dubai is only 2hrs and there won't be other flight for next 24hrs". My son from Toronto, called Air Canada (same time we were still at the Mumbai Airport) and they confirmed it was a lie. Only to found out later that Air India overbooked their Dubai flight and looked every excuse in the book to keep us back. They tried to fly us thru London, UK and asked my son to Call Air Canada to arrange for our flight from London to Toronto. When my son called Air Canada, they confirmed that Air India is lying and it's their responsibility (as an operating airline) to get us to our destination. They wouldn't even offer us a hotel in Mumbai. No meals. Even dared to offer us refund and find our own way back home! Their plan was to strand us in Mumbai without being responsible for anything! After long arguments, they finally put us on Lufthansa (7 hrs after our original departing time) but made sure they informed Lufthansa not to issue us a wheel chair. I am 75 and my wife is 67. I just had knee surgery and they could clearly see we were struggling!

✅ Verified Review | London to Delhi return with Air India, and I was surprised with the improvement on the last flight. On the ground they continue to be chaotic and disorganised, though. Departure time re-scheduled 3 times within 24 hours (the last being brought forward by 90 mins 3 hours before the flight!); fee for flight change was quoted from £100 to £250 where the website says £100. They used to be appalling onboard too, but I often used them because the timing suited me, and they offered the best seat comfort as compared to other airlines on this route, and they were often much cheaper. Service always suffered with indifference and bad training. On my last flight though, both in and out, the service and care was excellent. Hope it continues, and of course my family and I will continue, even if they don't improve for my reasons given above.

✅ Verified Review | This is the domestic leg of the Paris to Chennai flight via Delhi, and operates from the international terminal of Delhi T3. I had done a web check-in and the ground staff told me that the Boarding Pass that I had was not valid for the international side of T3! So, he generated an Airline Boarding pass and gave it to me. I found at least 50 passengers waiting in queue to check-in and the whole process was so slow! The ground personnel was sharp to inform me that the Gate (no.10) is 1 km away and that I should take precaution to reach it on time! However, inflight the service was excellent and cabin crew have started smiling and are more motivated now than a year back. Quality of food was good. Flight landed ahead of schedule and on the whole the flight was very pleasant. Air India needs to take urgent measures on the ground to speed-up check-in, especially in busy airports.

✅ Verified Review | Lucknow to Delhi with Air India. The aircraft was clean and the seats provided ample seating space. The cabin crew was friendly on the short haul of 45 mins between LKO-DEL. The snacks provided were enough for this short flight and the quality was very good. The fare was reasonably priced (with 25 kgs baggage allowance). I would recommend Air India.

✅ Verified Review | Delhi to London Heathrow on Air India, the check in was smooth, and the flight took off almost on time. Air India operates Boeing 787 on this route, it was my first flight on this aircraft and I found it impressive. Cabin noise was low and there was enough space in economy. The crew was good but food served was poor both in breakfast and lunch.

✅ Verified Review | Bangkok to Mumbai with Air India. Somewhat chaotic boarding, but queuing is a word that does not exist in any Hindi language. Nice cabin, 2-2-2 configuration, good entertainment system, though choice of movies not very large. As distances between seats quite long indications on screen may be difficult to read. Friendly and attentive crew. Food was well served, French wines excellent. Air India has certainly one of the worst amenities kit (socks and mask in paper bag). Prices for flight very attractive.

✅ Verified Review | London to Delhi return with Air India. I was pleasantly surprised at how good this flight was. The Boeing 787 is a very nice plane and cabin crew that were looking after the passengers in my area were a credit to Air India. The food was disappointing though and the price was fairly high. But I would consider travelling with Air India again if the planes are new like this and cabin crew are of this standard. The ground services in Delhi needs to be better organised - for example the check in desks were dealing with more than one flight at a time and this was causing delays. Overall better than expected but a long way to go before Air India can be considered an airline of choice.

✅ Verified Review | Mumbai to London. Check in smooth, was assigned seat 11A exit row first in economy. Boarding delayed by 15 mins as flight arrived late. After boarding a passenger fell sick, further 20mins went past as doctor attended him. At 8am which was already a one hour delay, ground staff came running and spoke to crew loudly that captains bag not yet loaded on the plane, as stuck in airport conveyor system. Finally at 8:30am bag loaded and flight pushed back. Funny part is that captain makes an announcement that due to several bags stuck on airport conveyor there was a delay in departure, which was a complete lie as I heard the ground staff and crew whole conversation. The crew was on their own joyride and could not care less, one of lady crew was not even wearing AI uniform Trousers and chappals, she was wearing bellbottom pants and her own home jazzy Chappals.

✅ Verified Review | Bangkok to Mumbai. I needed to change flight dates so visited the AI Bangkok office, extremely helpful and courteous staff helped me to do the changes. Check in at bangkok was very good and fast service, boarding organized. Had pre booked a Vegetarian Oriental meal which was served very promptly by the crew and was delicious. The crew on this flight was very experienced and professional, mingled with passengers while serving meals and came around again afterwards offering drinks.

✅ Verified Review | Mumbai to Bangkok. Check in and boarding was fast, but boarding not done as per sequence. There was one crew who was not very cooperative with her seniors and fellow crew members and was arguing with them in an unpleasant and loud manner. Supper was served and was refreshing. Arrived Bangkok 35 mins ahead of schedule. Great legroom.