Air India

Delhi to Chicago on Air India. Web check-in didn't work out. The website will ask you million questions during the procedure and at the very end it will give you an error message (at least this happened to me). I wasted close to 3-4 hours, called the agent and got no results. Tedious process, mobile interface of Air India is awful. Check-in at the airport took me forever. Make sure to give yourself 4-5 hours for the check-in and immigration process at the Delhi airport. It took me more than 3 hours and I was running in the end to catch the flight. They have close to 4-5 international flights going pretty much at the same time. This causes heavy traffic of people and Air India is not staffed properly to manage the heavy traffic. I was not impressed at all with the cabin staff service. They were always in rush and impolite. Also, once they served the 1st meal in the beginning (4AM in the morning), they escaped for the next 7-9 hours. No one offered water or other beverages. You will have to go personally and hunt for refreshments from their food inventory. People were very angry. In-flight entertainment: Horrible and just pray for your luck that you will get that lucky seat which will have a functional system. My system was broken. Can you imagine a 16 hour flight with a broken entertainment system? I was under impression that Air India food will be magical, but it was below average. This flight will be more comfortable if you are good sleeper and can sleep for 10-12 hours.

London to Calcutta via Delhi with Air India - for both my outbound and inbound flights the inflight entertainment wasn't working. The cabin crew tried to re-boot my screen but it still didn't work. I didn't have any reading lights or call button throughout the entire flight. To complete the experience, the toilets were unspeakably dirty. I completed the feedback forms on both occasions but never had a response. It seems that Air India is totally indifferent to its customer comfort.

Flew Birmingham to Amritsar return via Delhi in February / March 2016. I found Air India very pleasant, cabin crew were professional and courteous. The food was average and edible. The inflight entertainment was better than I expected, had some good films and everything worked. Had to wait about 1 hour at Delhi on the way out but we did not need to leave the aircraft, and equally on the return flight had about 1.30 hours wait and again stayed on the aircraft. I would fly with Air India again

I traveled from Air India Pantnagar to Chennai, via Delhi. I had bookings on two PNRs and it was not an issue to book my bags through to Chennai. Last time out (on the same route) this did not happen. The flights were on time and the food served on the Delhi-Chennai sector was lovely! The staff were vibrant and made the journey comfortable. One issue was, the aircraft is too small for a busy sector as Delhi-Chennai and that too, the last flight out of Delhi. Air India used to fly a A321 on this flight and of course, this was vulnerable to inordinate delays. Looks like Air India is working hard to redeem its position.

Terrible experience and never again with Air India! The plane was filthy - my seat even had chewing gum stuck to it. There were mosquitos everywhere, the cabin staff said they were being killed off by some fumigation they had going on, but it wasn't working! The entertainment system was experiencing technical difficulties on our first flight. On the 2nd we were subjected to the same (terrible choice) of movies on a loop across 5 channels - only one of which was in English. Why advertise on the in-flight magazine that you have 'Hollywood's latest' (The Martian, Everest etc) then put one movie in English on a loop?! When The King's Speech started playing for the 2nd time I nearly started to cry. I'd watched a Bollywood film first - but I couldn't watch it again. Definitely the worst airline I have ever encountered - cheap but definitely not cheerful. Spend more to go with SpiceJet or Indigogo - they have much better reviews.

I flew direct from Birmingham to Delhi and return with Air India recently in Business Class on a Boeing 787. The flights were timely, the cabin was spacious and the cabin crew worked very hard to make everyone as comfortable as possible. Although perhaps without some of the finesse and presentation of other airlines, the food was fine. I also found the entertainment system perfectly acceptable. Most important, the outward flight was only 7 hrs 50 mins. I have travelled to India with a range of airlines - some direct and some via middle-eastern hubs. Taking all factors into consideration (duration of flight, convenience of travel to airport, space in the cabin, waiting times for transfer flights and value for money) I would travel with this airline by choice on my next trip to India.

London Heathrow to Delhi with Air India. We have been travelling for over 30 years and never experienced such poor service. Our flight times changed with no explanation or apology. Crew rude and have no idea about customer care. Toilets were dirty. Not fit for purpose. Will not be using then again

Birmingham to Chennai via Delhi with Air India. All the 4 flights ( 2 in each direction - connecting fights) were delayed with no announcement let alone an apology. To add insult to injury they lost my wife's luggage. It never arrived. They just missed loading into the flight. We have a 1 year old baby and needed all his feeding equipment, food stuff, clothes - everything essential basically. They are so incompetent you would be gobsmacked. Absolutely shocking and utterly disgraceful.

Took a number of flights on Air India, Delhi - Bagdogra return, Delhi to Mumbai on to Goa. The flights were fine and I was impressed with the leg room. Food was good curry as expected. Staff a little surely and the entertainment was not working but it was just short haul. I would use Air India for internal flights not sure I would want to go long haul on Air India. The toilets were poor as well but usable. The flights were booked in advance and comparable to Ryanair for budget but you also got something to eat that was a nice bonus.

I read a lot of very negative reviews of Air india, and was quite nervous of what to expect when we flew from London to Kolkata return via Delhi in January 2016. It was a lot better than we expected. The Boeing 787's used on the route helped, being new(ish) with mostly working in-flight entertainment. Usually either the touchscreen or the keypad was non-responsive on each unit, but luckily not both. The choice of entertainment was fairly limited but adequate for a return long-haul trip. The cabin crew were polite and delivered the children's meals we'd ordered (after being asked) and the children's meals were the expected bland fish fingers and pasta affair. The food on the return leg from India was some of the best airline food I'd had. The cabin crew didn't circulate after meal times, but snacks / drinks were available on a trolley at the rear. The toilets were not well maintained on the long haul leg, and the one nearest to us was almost unusable by the end of the flight. Others were slightly better. Our bags were checked through the transfer, and arrived as expected. There were no flight delays. Overall, it was OK, and I might even fly with them again.