Air India

Travelled on Mumbai-Bhubaneshar Sector last week. Aircraft A319. Flight pulled back on time. Ticket Price almost on par to those offered on low cost carriers. Still received sumptuous and tasty complimentary breakfast. Only airline to not charge pre-seat selection charges. The plane was well maintained and crew efficient. Only grouse may be that IFE was not made operational on this flight.

B787 Dreamliner (AI-114) on 8th Aug 2013. Timings were good (9.30pm) plane was superb less engine noise big shaded windows and comfortable seats with better leg room. The food was very good luggage was 46 kgs and I've never seen in my life a big queue for a plane check in. The crew were professional - seem to be new and very young. Smooth take off and landing. Delhi's T3 is much bigger than I thought. Transited to HYD on 9th Aug 2013 on Airbus 321 service was good and the food was very tasty. Only problem was the baggage handling. On my way back to Birmingham on AI113 served tasty food crew were helpful and as usual the new Dreamliner is excellent. Would travel again.

Hyderabad-Mumbai-Jaipur early morning flight well-kept Airbus A319s on both legs. Flight well operated and on time staff attentive and efficient. Food option quite greasy for that early in the morning couldn't stomach it. IFE seemingly not activated for both legs. Apart from that a completely normal modern domestic airline experience.

I have had a wonderful experience with Air India when I travelled on Delhi-Chicago. Although I was travelling Business it felt like travelling First Class. I appreciate the leg room which their seats provide. Food was very good with sufficient portions. Before travelling with AI I did heard a lot of noise about notorious Cabin crew of AI but my personal opinion is they are much better than Lufthansa United. For sure I would travel only AI now onwards.

SIN-DEL-CDG then CDG-DEL-MAA-SIN in July 2013 in business class. A319 SIN-DEL was 5/10 at best - old plane and unprofessional staff. B787 Dreamliner DEL-CDG (and return) - very professional staff 10/10. DEL-MAA - A320 - OK - 6/10. MAA-SIN No boarding pass from MAA-SIN and no visa for India meant we spent 60 minutes of stress in no-man's- land while an AI staff went to get us boarding passes and clear our luggage through Chennai customs. Chennai business lounge in old terminal was shocking. Wanted to charge for drinks after the first freebie. Eventually got away to SIN on an A330 which was ok - 6.5/10. Would recommend the 787s but not much else even though I got a bargain price in business class. Dreamilners were beautiful the rest was so so.

Of the last 4 trips I spent almost as much time delayed by Air India than I did flying by Air India. Goa-Chennai delay 4 hours flight time 1.5 hours Chennai-Singapore delay time 30 mins Flight time 4 hours Singapore-Chennai delay time 5 hours flight time 4 hours Chennai Goa delay time 0 hours Flight time 1.5 hours. In all: delay time 9.5 hours Flight time 11 hours. Then I had to put up with the service.

BOM-SIN. Very limited service in Business Class. Meal the same in Business as Economy. Staff mainly stayed in the front of the aircraft sitting behind a curtain. Very dated plane. Worst Business Class of any airline that I have flown on.

9 Aug 2013 Hyderabad to Mumbai AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication no supervisor available for any updates. No passengers got updates no proper management. Please improve the service.

DEL-SIN-DEL. I flew through Air India 380/381. Delhi to Singapore and return. The air hostess' behaviour was not at all professional. They had smiling faces towards First class Passengers though. After that they ran out of blankets so they increased the temperature. The food was wet due to too much condensation and they forgot to mention that the entertainment system was down.

In New Delhi we were booked onto a flight that was cancelled but we weren't told sat at the boarding gate for 2 hours. When we asked about our connecting flight we were told we wouldn't make it and would have to make the connection the following day. They didn't want to pull our luggage off for me I was expected to go without for 36 hours. They put us in a hotel in Bangalore not told about another stop in India before we landed in The Maldives. We had no information about anything really we were looking on the boards at the airport and most of the Air India flights we either delayed or cancelled. We flew with India's budget carriers Indigo and Spicejet and never had any problems seats were a little narrower but they were on time and staff friendly and accommodating.