Air India

✅ Verified Review | This was my another great experience flying with Air India on Varanasi to Bhubaneswar route. The flight was very comfortable with cushioned seats covered in elegant red and golden colours. The cabin crew was friendly and the flight was on time. The best part of the flight was as usual the meals. Air India definitely serves the best indian meals in the skies. Overall a good expereince and would definately recommend. The Star Alliance membership definitely gives it a good hand to be tried to earn points and their international and regional connectivity.

One of the worst airlines I have flown. I was flying business class from Shanghai-Pudong to Bangalore seated in 1A. There is no concept of business class priority boarding (at least for this sector) and the prices was a mess. The food was not very good, and was extremely oily. When I converted my seat to a bed, there was a big hole in the back. The cabin crew however were nice and friendly and this was the only positive thing in the entire journey. Having flown with several other carriers such as Singapore, Emirates, Cathay Pacific, ANA, Lufthansa, Korean Air, I guess my expectations were high.

✅ Verified Review | Singapore to Delhi with Air India. I am a Singaporean and have travelled on many flights / airlines. As I visit India frequently, I started using Air India for all sectors. I love the service and food. In Biz class the seat can be flat so it is easier to have a good night's sleep. Crew are good and helpful. I am now planning to try their service from Singapore to Paris. A few months ago I was in Kochin for a funeral. On my return I was so tired, the ground staff at counter helped me right to the lounge. I did not use the inflight wifi so I cannot comment.

✅ Verified Review | London Heathrow to Bangkok via New Delhi. Check-in was seamless, take off was late but arrived almost on time. Staff were helpful on Heathrow to Delhi, though not that smiley. Delhi to Bangkok the staff were rather abrupt. Food was reasonable, though breakfast a bit sparse. Drinks offered twice throughout the first flight, though flight was overnight so that may have been why. Water was offered frequently though first half of flight then vanished (again, was overnight flight). Seats were basic, and no amenities kit offered. Blanket was warm, and cabin temp was generally good. Bathroom basic, floor got a bit wet as first flight progressed. Liked the hand cream in the bathroom. As for entertainment - a large selection of Indian fare, and a handful of up-to-date films mixed in with classics. I watched Me Before You and When Harry Met Sally. Unfortunately my headphones stopped working a few hours before landing. I encountered two sets of broken headphones on my connecting flight. Overall - better than expected. Flight was only 230GBP (connecting to Bangkok), so good value.

✅ Verified Review | Chandigarh to Vadodara via Delhi. Very happy with the Air India service, it was unexpected as I travelled first time with the Air India. Special attention provided by flight attendants as I was travelling with small baby. First time I herd anybody on flight demonstrating how to take care of baby during any emergency point, if any. Provided with seat with extra oxygen mask. Food served was hot. The flight attendants were good at their work. All together good experience. Hope same always, may be more better.

✅ Verified Review | I tried going back to my home town Lucknow from Delhi on Air India. The crew was the rudest of all the airline crews. I asked for a cup of water and I never got my cup of extra water cause the bottle provided had just emptied. This was my first and last time flying with Air India.

Mumbai to Bangkok. This was an early morning flight, departing Mumbai at about 2AM. I did not expect a big meal or gourmet offerings, but I did expect a certain amount of quality. This was a relatively new plane, but everything seemed kind of worn and I am not sure why. Perhaps it is the colors they use, all tans and browns. The seat was fairly comfortable if not plush. Amenities were spare. There was a meal service, but it was poorly presented with the main dish in an aluminum plate. There was no explanation of the meal - just veg or non-veg - in Business Class?? There was no drink service, and the only thing offered prior to landing was a glass of water - not even coffee! The toilet, though appearing clean, smelled awful. I was pretty disappointed with the whole thing.

✅ Verified Review | Chennai to Singapore. I normally take SQ on this route for quick onward connections to my destinations but flew AI this time because it is the only daily daytime flight on this route. Going by the reviews in this forum I was a bit apprehensive but the flight turned out to be a very pleasant one. Departed 20 mins late, arrived 1 hour late. The aircraft was quite new (my first flight in a 787) the leg room which was about 33". The generous legroom plus the fact the seat slides forward should make sleeping quite comfortable on long flights. AI offers a drinks cart service in economy, with miniature liquor bottles and quarter wine bottles. I asked for a beer and was offered a wine bottle as well to go with the lunch. Seconds were offered before the lunch was brought out. Indians rarely complain about food, which did not disappoint both by way of quantity and quality. Overall, a pleasant experience.

✅ Verified Review | Pathetic service by Air India on 29th August from London to Delhi. I registered a child meal for my daughter 15 days in advance on Air India website. However, the child meal was not served consecutively in both inbound and return flight. To my surprise my daughter's name was not their in the food manifestation form shown to me by the staff despite booking full fare ticket for my 3 year old. The inflight entertainment was not working in entire flight after the first one hour. My wife was in business class and staff even refused to take my daughter to her mother's seat.

✅ Verified Review | The Air India flight started without delay from Chennai International Airport. The plane was clean and the cabin crew looked like they were not enjoying their job. The Plane was equipped with inflight entertainment system, but it was not working for the entire flight. The meal, which was provided without extra cost, was ok. The overall flight experience was within my expectations. For a domestic flight within India I would recommend this airline.