Air India

✅ Verified Review | Flew from Bangkok to Mumbai with Air India's Boeing 787 Dreamliner. The check-in was not that comfortable and although the flight was delayed by an hour it didn't create any issues. The cabin crew do not have a welcoming nature and also have poor language skills. The washrooms were smelly. The seats had a very hard cushioning which made it very uncomfortable. The food tasted good and the legroom was quite comfortable. Although, overall very disappointed with the flag carrier of India.

✅ Verified Review | Sydney to Paris CDG via Delhi with Air India. Having read the other reviews online, which are less than flattering, I booked with hesitation. Overall, the experience wasn't nearly as horrifying as I'd expected. The flight was comfortable, the seat and legroom was great (and I'm over 6 feet tall); Economy class has an amazing seat pitch on the Air India Dreamliner. Since my flight arrived in Delhi in the evening, and the connecting flight to Paris left in the afternoon the following day, I got a hotel voucher when I departed Sydney (mind you, I had to specifically ask for it at the gate). Customs at Delhi is fussy, and it all feels quite rushed and disorderly, but the hotel room was comfortable and came with dinner, breakfast and lunch included (again, they don't tell you this, but if you ask, you can have all three). Service onboard was absolutely awful on the SYD–DEL leg, but acceptable on the other three legs of the full journey. Flight attendants on the first leg were rude, cold, unfriendly, was absolutely unprofessional. Entertainment options are pretty average; ugly UI and a dismal range of options, but I had my iPad to keep me busy. Food was great from Sydney to Delhi, but every other journey was pretty poor. Cold rock-hard bread buns, meat of questionable origin, and sometimes I just got asked "vegetarian or non-vegetarian?" with no clue what I was actually going to eat. Snacks between meals are a no-go, only peanuts and water / juice / coca-cola, which are self-serve while the FAs were just sitting in the galley reading a book. At the time, I paid ~NZ$1600 return to Paris from Auckland, but at that price, I probably wouldn't fly with them again. However, I see a similar offering from Sydney to Frankfurt for a trip next year at NZ~$1200 and to be honest, I'd probably fly with them again since the price is really cheap. As long as you bring some snacks, a book or iPad, and a calm temperament, you'll survive at the very least.

We had a so so flight from Sydney to Delhi on 2 November. We found the staff cold, unfriendly and never smiled once, just barely functional. Our return flight 17 November, Delhi to Sydney was one of the poorest we have encountered in many years of travelling around the world. Firstly, we boarded the flight at 1305 in preparation for a 1345 departure. 1 hour later, no movement, the captain announced there was a problem with the fuel loaded which did not talley with the fuel gauge. A further 2 hours later he announced the Boeing engineer had arrived and they could see the problem being solved within 30 minutes. Nothing further for another 2 hours, ie 5 hours in total sitting on the Tarmac. No apology for the delay as the plane finally began taxiing and no communication from the flight deck at all throughout the 11.5 flight. The crew were marginally better than the original flight but appear to be very poorly trained, the food was awful and the entertainment poor. Never again Air India.

Did a multicity itinerary with Air India (CCU-FCO, CDG-DEL) and experience was mixed. Call Centre: My interaction with the call centre was actually very good. We had to reschedule our flight from Kolkata to Delhi and it was done for free by calling the call centre. The call centre staff were extremely helpful and efficient. The process was quick and hassle free. Airport Staff are quite friendly. Check in process was smooth enough. Ground staff at Delhi airport were quite helpful in aiding the international transfer. The aircraft itself has to improve. There were some shabby patchworks (especially seat upholstry and remote of the entertainment system). The international flight was a wee bit better than the domestic flight, though not great. Cabin Crew were friendly, though a bit cold in their demeanour. Their response time can improve. However the worst experience of this entire trip was on our flight from Paris to Delhi, there seemed to be a shortage of water on board. The crew served half filled glasses everytime a passenger asked for water. This was completely unacceptable. The food was above average. Nothing to write home about. All our flights actually ran on time. Overall the experience was above average.

✅ Verified Review | The Air India A319 from Lucknow to Mumbai look to be very old and some of the features were not working properly. The service buttons above the emergency seats were not working, the cabin crew wasn't active. I pushed the service button in order to get a feedback form but it wasn't functional. Food for all passengers is ok, but if the plane is not good enough. Air India is the oldest airline of India, that doesn't mean that their planes should also be old.

✅ Verified Review | Melbourne to Mumbai via Delhi. Would not fly Air India again. They lost all 3 of our bags and never offered us even a toothbrush to help us until it was found. Because we had no checked in baggage in which to stow my unopened duty free they took it from us. and although I emailed the airline they did not reply and it was never returned. Food was very ordinary especially for western travelers and stewardesses refused to help my grand daughter retrieve her overhead baggage which was at the back of the locker and she could not reach. A very unpleasant trip.

✅ Verified Review | London to Delhi. I travel business class to India 6 to 8 times and started flying Air India from last year. I am now being harassed by the airline to verify my identity online, but the website link provided by AI does not allow me to do so and phone calls are no help. The meagre flying return air miles are suspended until the verification takes place. I tried to complain, but after filling in the extraordinarily long list of requirements on the website complaint form the submit button would not function. Utterly diabolical. Onboard service and food are abysmal and ground staff pretty awful too, without any real courtesy towards business class passengers spending thousands of pounds (on one flight they tried to downgrade me to economy class without explanation and only relented when I began to phone a Indian Union Cabinet Minister friend). There is no email to which one can write and the CMD is apparently completely unavailable. I am travelling BA tomorrow, having abandoned Air India which I flew out of a misguided desire to help India's national airline.

✅ Verified Review | London to Ahmedabad return. I had not used Air India for nearly 8 years because of poor service previously but we booked this flight because it was a direct flight, and both legs of our journey could not have been better. The flight was perfect, the condition of the plane was excellent and the technology on board worked, the plane left on time and we arrived ahead of schedule. The cabin staff were brilliant and food was great. Even when I wanted to change my return flight date the telephone staff in India were very professional and really helpful.

✅ Verified Review | Delhi to Lucknow with Air India - first time on domestic sectors and it was a wonderful experience. I have to say after trying European airlines and US carriers Air India is the best if comparing domestic travel. On this short flight we were given 2 sandwiches and cake and tea or coffee which was amazing given it was all complimentry on a 50 minute flight. Would definitely reccomend Air India.

✅ Verified Review | Flew Air India frm Bhubaneswar to Varanasi and it was a wonderful flight. Crew were nice and took good care of passengers. Aircraft interiors were clean and well maintained. The flight was on time and it was surprising to see the change in the overall Air India experience.