Air India

✅ Trip Verified | After about 2 hours of the flight, my wife was very nauseous and as she stood up to go to the wash she fell unconscious and following that she feel unconscious another 2 times with in the next 15 minutes. We later found out that this is a common this in Air India flights due to an issue with cabin pressure. We saw it happening to another passenger on the was back to Dubai. I will never fly Air India again.

Not Verified | Traveled from Dubai to Delhi on Aug 15th 2023, with economy class, as usual I am regular customer for AI. During my booking I booked Hindu meal for myself, as a Hindu religion Hindu meal means vegetarian if I am not wrong, some Hindu's can eat Beef as well but I am pure vegetarian even not eating egg as well. When I see they serve non vegetarian foods to me I called the Air hostess to change my meal from non veg to veg, I got vegetarian foods but along with food I get the comments from hostess, sir Hindu's are eating Beef, that’s none of my business. Either AI need to give options during the online booking for vegetarian foods along with without eggs foods. Screen not working looks like display, even washroom inside no tissue paper available, many areas broken from inside the washroom. This aircraft was a waste of money.

Not Verified | Ridiculous experience with Air India flight from London to Delhi. I was supposed to board the flight from London on 15th Aug at 12:15 PM scheduled for departure at 1:15 PM. I already did check-in (tagged my bags and collected my boarding pass) well before time and just had to do our baggage drop at the counter. It was still 2 minutes left for the baggage counter closure at 12:13 PM but the lady on the Air India baggage counter D19 denied to take the bag saying that I am late and the counter is closed now. I requested her very politely for help but there wasn't even an effort for help. She rudely asked me to go to Ticket Counter and when I did, Air India executive asked me to cancel my current check in and pay late fees (saying that I have to show as if I didn't turn up for the flight and came just before the flight take off) and then pay additional fee for reschedule. It was a hefty amount of £200 that was charged from me in addition to take another flight. It's a big shame on the Air India service.

Not Verified | The plane seemed terribly run down. USB ports were broken. Toilet seats in the 2 toilets that I used were broken. The entertainment system was not working at all. Several of the seats did not recline. It was a tough 14 hours. On top of this, I got a stomach bug about 4 hours after eating the palik peneer lunch. It seems they don't care about their plane, they don't care about their customers, they don't care about food hygiene.

✅ Trip Verified | My in-laws were booked to travel Mumbai to Tokyo via Delhi. The Flight AI687/07Aug BOM DEL departure was revised at 1800hrs without giving any reason to passengers. Due to the delayed departure of AI687/07Aug BOM DEL, they were rescheduled to fly on the next day after 24 hrs. Had AI staff tried and communicated with staff in Delhi, there was a possibility to be able to catch onward flight for Tokyo. But no such attempt was even tried by the staff. There were other direct flights from DEL-Tyo (ANA or JAL) on same day which could have been the next option. But no sincere attempts were made. As a result, my in-laws lost one complete day. They were then sent to hotel Sukh at Juhu. To travel to hotel it took 3 hrs taxi ride and while coming back it was 2 hrs. My in-laws started their Journey from Nashik at 6 am in morning and could only reach the hotel at 9 pm. It could have been so easily a hotel near airport. On second day (8-Aug), they were picked up at around 11:00 am and made to catch 3:30 pm flight without lunch being offered. The hotel even didn’t have basic facilities like soap availability. As a common traveler, I can easily understand that 4:00 pm flight being very important for travelers who connect to other international flights from Delhi. There should be alternative arrangements to make people catch the connecting flights. If it was known that 4:00 pm flight is going to be delayed and there is no other flight available until 6:00 pm, why efforts were not made to accommodate few passengers who have connections in earlier 3:30 pm We had to cancel all arrangements made for their pick up and re-book the car with driver from Tokyo. Upon communication with AI they just offered apology. But, didn’t even bother to promise improvements. If it continues like this, AI would soon lose their customer base. AI management should seriously think about their ground services and delays which cost their customers a huge amount of money.

✅ Trip Verified | Worst experience of my life. Freezing aircon, rude staff, horrible food, old seats no blankets. Served drinks to passengers around me and passed me twice ignoring me. Rang bell nobody came while I could see them laugh in the kitchen and drink themselves not attending to my call. After complaining still no service handed out peanuts around me and still ignored me. Will never fly with them again. Mumbai airport just as bad service kept us in holding transit with no food or water for 4 hours while waiting to connect to next flight. Nearly missed my next flight as I had to ask for my boarding pass 3 times.

Not Verified | Worst experience ever with Air India, old seats, system does not work properly, flight was delayed almost 5-6 hours because of air conditioning issues.

✅ Trip Verified | Old and very low cost aircraft. Seats are not comfortable at all. Not enough space. I’ve ask for kosher food. From Bangkok I received 2 apples and pear plus orange. For 6 hours transit flight lunch, include bread plus humus.

✅ Trip Verified | They don't have any name change policy and even if they promise to refund anything, they will take two months just to let you know that they wont refund anything. They have IFE screens in front of each seat but they don't work. Ratio of screens working is 1 screen per 6 screens. - you can find buses with better seats quality than an international Air India flight. Air Hostess service was nice.

✅ Trip Verified | Though my flight was delayed by 3 hours due to some technical issue I want to leave this feedback just for the cabin crew and the wonderful job they did. I was flying with my whole team of 18 people and they took care of us throughout the flight. Special mention to Mrs. Khushboo, most humble and hard working air hostess I've ever seen. She took care of me and my team and I can't ask for more. The respect, kindness and service, Top class. Keep up the good work.

✅ Trip Verified | Worst airlines ever. This is not the first time am travelling in international flight. Their crew thinks that we are first timers and judge on our requests for the services. I paid INR 2.10 Lacs for this flight. What is more worst is for my flight from Delhi to Toronto which is 14 hours long and in return what I get is unmanaged toilets without paper rolls, inflight infotainment not working properly, in fact the passenger lady sitting next to me her screen would not even turn on. Ear jacks not working I watched the movie without sound. The beverage services is ridiculous, I asked for extra beer and the air hostess was like she would give it in another round, well another round never came. If these idiots cant give 6 cans of beer and better flight infotainment then why am I paying 200k for the ticket. There are far better airlines which am going to opt for but definitely not Air India anymore. Pathetic and unprofessional is at its peak.

✅ Trip Verified | Disappointing Experience. I recently traveled on Air India from Cochin to Dubai on July 12th, and returned from Dubai to Cochin on July 17th. I am writing to express my disappointment with the overall experience and share my feedback regarding the flight. When I booked my tickets, I had high expectations, considering that Tata Group had taken over Air India. However, I was disheartened to discover that the flight experience was no different from a low-budget airline, especially when compared to the services provided by airlines like Emirates or Qatar Airways. It was quite disconcerting to find that Air India, which is still considered a low-cost carrier, had higher prices compared to other budget airlines. Furthermore, I would like to bring to your attention an incident that occurred during my return journey. During check-in, I had checked in baggage weighing 26.5 kg and carried a hand luggage of 7 kg. At no point during the check-in process did the counter staff inform me that there was an opportunity to accommodate an additional 4 kg of weight, which would have allowed me to make purchases from the duty-free area. Instead, I was informed just before boarding that there would be a weight check, and any excess weight would be subject to an additional charge of 50 dirhams per kilogram. This approach to charging passengers for excess weight without prior information or the chance to adjust the baggage is disheartening, especially considering the concept of making money seems to overshadow the overall passenger experience. To comply with the sudden weight restriction, I had to rush back to the duty-free area and drop the items I had purchased. I was warned by your staff that I might face deportation if I delayed the process. As a Gold member of Qatar Airways, I am familiar with the rules and consequences of deportations, so I complied without any arguments and quickly resolved the issue. This incident has left a significant impact on my perception of Indian airlines. I now question the level of service and commitment to passenger comfort offered by airlines, whether it is Air India under Tata ownership or any other Indian carrier. The flight experience itself was underwhelming, with seats resembling those found on ordinary buses, causing discomfort and subsequent back pain. Considering the recent acquisition by Tata Group, I had hoped for a significant improvement in Air India's services, but unfortunately, it seems that Air India remains unchanged. It is disheartening to witness a lack of luxury or any additional features that are commonly associated with globally recognized and exclusive airlines. This experience has left me deeply disappointed, and I feel compelled to share my concerns with you. I hope that my feedback can serve as a catalyst for necessary improvements in your services and customer experience. As a frequent traveler, I believe it is essential for airlines to prioritize passenger comfort, communication, and transparency to build a positive reputation. Thank you for your attention to this matter, and I sincerely hope that Air India will take necessary steps to enhance its services in the future.

✅ Trip Verified | Air India delayed our flight. They provided no food or drinks we weren't allowed to leave the airport as we were in transit. They delayed the flight due to operational needs (waited for connecting passengers) and are refusing compensation. The bathrooms on the plane were disgusting. Pee all over the seats, no toilet paper, no paper towel and no tissues in all the bathrooms. With used toilet paper all over the floor. Due to this delay we missed our connecting flights

✅ Trip Verified | Horrible service from New Delhi to Vancouver on 20th July 2023. In flight entertainment not available at all. Completely unacceptable for a 14.5 hours flight. Personal reading lights and help button was not functional. No beverages were provided in the flight. Passengers had to go and Request the crew for same. Uncooperative and rude crew. Dirty interiors

✅ Trip Verified | Newark to Chennai via Mumbai, outstanding service from staff, especially Abhishek and Venkatesan, truly stood out. TSA crew at Newark Airport weren't the friendliest bunch, and their impatience with non-English speakers was a real downer. Unfortunately, the plane was showing its age. Two out of three in-flight entertainment screens in my row were dead, which is something of a letdown given that we were on a 15 hour flight. But the food and overall service were top-notch. Upon landing in Chennai, we faced the dreaded baggage problem. Our checked-in bags seemed to have gone on their own adventure somewhere else. After waiting for what felt like an eternity, the Air India representatives finally approached us. They were polite, but there was something off about their response. I couldn't shake the feeling that they weren't entirely transparent with us. But an Air India staff member at the Chennai airport handled the situation with kindness, efficiency, and a determination to sort things out. His professionalism left a lasting impression on me. I'm willing to fly with them again and eager to witness positive changes. Fingers crossed for a smoother ride next time!

✅ Trip Verified | At 0:39 in the morning you are informed a 6 hours delayed of your connecting flight leaving you in Delhi airport for 8 hours later delayed 1 more hour so 9 hours. Originally I was to be fetched in CPH at comfortably 18:45. Instead I had to book a taxi mid night. Never have I experienced such poor service. Now talking about the seats - my monitor was falling apart only kept together by duct tape. The toilet - there were a small lake of urine on the floor. Not just one but the three I tried before looking for a bag and duct tape. No I just had to wait out the experience of flying with Air India. But never ever again Air India.

✅ Trip Verified | Had one of the worst experiences being a frequent flyer. Our flight from Bangkok arrived 20 minutes prior to the expected time. Collected our baggage, went through customs and other formalities just to reach the Domestic Air India counter to find out that our flight was delayed departure by 2 hours and the airport staff went let us go to the Departure Gates area as our Boarding procedure was pushed coz of the delay too. Me along with my wife and 2 kids had to unwillingly wait at the International exit where none of the few charging sockets were working and the sitting are was so crowded that restless passengers had to sleep on the floors (I'm sure many others would agree to seeing this happen) Spent 3 hours sitting on the seats with eyes full of sleep and tiredness. I assume that airlines are treating passengers according to their places of arrival and dominate passengers coz of the routes being less favorite by Delaying flights unnecessary etc. I'm shocked how a key player like Air india act so unprofessionally after being in business for a very long time. Disappointed to the core.

Not Verified | Bad treatment, took Air India flt no. 129 on 15th July 5.45 am departure, what I experienced was not expected from Air India. After breakfast, we had to ask for a cup of tea, which very conveniently got over just before our front row, the Steward too conveniently did turn up. Finally I had to request staff who in turn was kind enough to provide us tea, even though she was not in charge of the muddle row. It didn't end here, the same thing he repeated the same after the afternoon meals, when I requested him he said tea is over and will get it, he didn't turn up with tea till end. This type of treatment is not expected from Air India, it is also very strange that we in the middle row is served meals at the end, by this time the both the other rows are almost done with their meals, Air India is going from bad to worst, no value for money, AI is not charging anything less, than other Airlines, then why such nasty treatment to their own countrymen

✅ Trip Verified | Requested a gluten free meal and was given a regular meal. I even double checked at check in about my request and although the staff couldn’t see my request was told it will be fine which it wasn’t.

Not Verified | Worst planes I have ever been in while taking an international flight. I took same flight from Melbourne to Delhi with in a span of two weeks and both times flight was same. Flight entertainment didn't work both times even though it is direct flight for 12.5hours, Mobile charging USB plugs didn't work and Flight crew went to sleep after serving breakfast. You can imagine the torture of sitting on tiny seat with no entertainment, no mobile phone and no service. When I raised concern with customer care, they first promised to fix it by giving me 200 FFF points but then I said I prefer better service and I am happy to donate my points, then they offered me 25% of of the total flights I took. But no, nothing was given. I sent emails twice to see progress but after 3 months, nothing has been done. I paid almost double coz it was a direct flight and both times it was torture.