Air India

✅ Trip Verified | Air India delayed our flight. They provided no food or drinks we weren't allowed to leave the airport as we were in transit. They delayed the flight due to operational needs (waited for connecting passengers) and are refusing compensation. The bathrooms on the plane were disgusting. Pee all over the seats, no toilet paper, no paper towel and no tissues in all the bathrooms. With used toilet paper all over the floor. Due to this delay we missed our connecting flights

✅ Trip Verified | Horrible service from New Delhi to Vancouver on 20th July 2023. In flight entertainment not available at all. Completely unacceptable for a 14.5 hours flight. Personal reading lights and help button was not functional. No beverages were provided in the flight. Passengers had to go and Request the crew for same. Uncooperative and rude crew. Dirty interiors

✅ Trip Verified | Newark to Chennai via Mumbai, outstanding service from staff, especially Abhishek and Venkatesan, truly stood out. TSA crew at Newark Airport weren't the friendliest bunch, and their impatience with non-English speakers was a real downer. Unfortunately, the plane was showing its age. Two out of three in-flight entertainment screens in my row were dead, which is something of a letdown given that we were on a 15 hour flight. But the food and overall service were top-notch. Upon landing in Chennai, we faced the dreaded baggage problem. Our checked-in bags seemed to have gone on their own adventure somewhere else. After waiting for what felt like an eternity, the Air India representatives finally approached us. They were polite, but there was something off about their response. I couldn't shake the feeling that they weren't entirely transparent with us. But an Air India staff member at the Chennai airport handled the situation with kindness, efficiency, and a determination to sort things out. His professionalism left a lasting impression on me. I'm willing to fly with them again and eager to witness positive changes. Fingers crossed for a smoother ride next time!

✅ Trip Verified | At 0:39 in the morning you are informed a 6 hours delayed of your connecting flight leaving you in Delhi airport for 8 hours later delayed 1 more hour so 9 hours. Originally I was to be fetched in CPH at comfortably 18:45. Instead I had to book a taxi mid night. Never have I experienced such poor service. Now talking about the seats - my monitor was falling apart only kept together by duct tape. The toilet - there were a small lake of urine on the floor. Not just one but the three I tried before looking for a bag and duct tape. No I just had to wait out the experience of flying with Air India. But never ever again Air India.

✅ Trip Verified | Had one of the worst experiences being a frequent flyer. Our flight from Bangkok arrived 20 minutes prior to the expected time. Collected our baggage, went through customs and other formalities just to reach the Domestic Air India counter to find out that our flight was delayed departure by 2 hours and the airport staff went let us go to the Departure Gates area as our Boarding procedure was pushed coz of the delay too. Me along with my wife and 2 kids had to unwillingly wait at the International exit where none of the few charging sockets were working and the sitting are was so crowded that restless passengers had to sleep on the floors (I'm sure many others would agree to seeing this happen) Spent 3 hours sitting on the seats with eyes full of sleep and tiredness. I assume that airlines are treating passengers according to their places of arrival and dominate passengers coz of the routes being less favorite by Delaying flights unnecessary etc. I'm shocked how a key player like Air india act so unprofessionally after being in business for a very long time. Disappointed to the core.

Not Verified | Bad treatment, took Air India flt no. 129 on 15th July 5.45 am departure, what I experienced was not expected from Air India. After breakfast, we had to ask for a cup of tea, which very conveniently got over just before our front row, the Steward too conveniently did turn up. Finally I had to request staff who in turn was kind enough to provide us tea, even though she was not in charge of the muddle row. It didn't end here, the same thing he repeated the same after the afternoon meals, when I requested him he said tea is over and will get it, he didn't turn up with tea till end. This type of treatment is not expected from Air India, it is also very strange that we in the middle row is served meals at the end, by this time the both the other rows are almost done with their meals, Air India is going from bad to worst, no value for money, AI is not charging anything less, than other Airlines, then why such nasty treatment to their own countrymen

✅ Trip Verified | Requested a gluten free meal and was given a regular meal. I even double checked at check in about my request and although the staff couldn’t see my request was told it will be fine which it wasn’t.

Not Verified | Worst planes I have ever been in while taking an international flight. I took same flight from Melbourne to Delhi with in a span of two weeks and both times flight was same. Flight entertainment didn't work both times even though it is direct flight for 12.5hours, Mobile charging USB plugs didn't work and Flight crew went to sleep after serving breakfast. You can imagine the torture of sitting on tiny seat with no entertainment, no mobile phone and no service. When I raised concern with customer care, they first promised to fix it by giving me 200 FFF points but then I said I prefer better service and I am happy to donate my points, then they offered me 25% of of the total flights I took. But no, nothing was given. I sent emails twice to see progress but after 3 months, nothing has been done. I paid almost double coz it was a direct flight and both times it was torture.

Not Verified | I have been flying for the past 21 years and never have I seen such a poorly conditioned International flight. Your flight was disgusting and dirty. The toilet situation was horrendous and had a disgusting smell all the time. Also, your entertainment service was not available for the entire 15 hr flight. The meals were exceptionally nasty and tasteless. It is such a shame to represent India with this kind of flight. The only part I was satisfied with was the service from one of your staff. She was kind and nice to everyone. I am not writing this review with the hope that you will address all your flight issues but at least I want you to acknowledge the horrible service you are providing.

✅ Trip Verified | Sometime around 2017 I got the patriotism bug. After avoiding Air India like a plague for years, I decided to travel with Air India. Well the first time from SFO-CCU and back wasn’t bad. However, as the years have progressed, Air India has gotten progressively worse. Yes, Air India seems to have gotten worse after the takeover of Tata. Without recounting every horror story that I have about Air India, I will simply, and briefly share my experience with Air India flying back from CCU to EWR on June 30, 2023. As we got to the airport I was prepared for the rudeness. The staff members of Indigo, Spice, etc., seemed to be treating their customers in a friendly manner, however, Air India staff seemed just sad, and pathetic. So then we get on our flight from CCU to DEL. The food is inedible, the AC doesn’t seem to be working, and the flight attendants were missing for the rest of the flight. Okay, so then we get to Delhi. Now, I don’t if it’s just an attitude issue, perhaps something cultural, in Delhi, or Air India. But Air India staff there are not only rude but also just pathetically incompetent. Somehow, I got called in for “a secondary inspection.” Apparently having a Zippo (without fuel) is not allowed by CISF. Anyway, so after being harassed by them, I get back to the gate and the Air India staff has somehow lost my boarding pass, which they had kept when I went to see the CISF people. Instead of apologizing and reissuing a pass two Air India staff kept arguing with me that they don’t have my boarding pass. Finally, they find it. Again no apology. So, I being exhausted, get on the flight. This time I had made sure to get on the flight early, since on my way to Kolkata, they could not find a space for my cabin luggage so I had to store them in two different overhead bins. So I was relieved when I saw the overhead bins empty (I had booked extra legroom seats). However, the moment I start putting my luggage, an anxious flight attendant runs towards me and starts scolding me. I inform her that it was my seat and I will keep my luggage there. She proceeds to tell me that the overhead bin is reserved for “oversized baggage.” So at this point, I lose my cool. So, let me understand this, instead of enforcing the rule regarding baggage size and weight, like a normal airline, Air India has decided to punish passengers who ARE following the rule. Anyway I told the flight attendant that I will be keeping my bag where it is and that’s that. She mumbled something about people brining 4 bags instead of 2. Whatever! However, somehow this flight attendant seemed to be the one serving my seat for the whole 14 hour flight. As expected the in-flight entertainment system did not work. Funnily the guy seating beside me had his remote literally torn off from his seat. However, I regret eating the pathetic food that Air India provided. I kid you not, the salad they gave was literally rotten. Didn’t they know that Mayonnaise rots very easily, and DOES NOT need to be warmed up? What was worse than the food was that the same flight attendant kept pushing my buttons throughout the flight. At some point, like a good passenger I had kept my trash ready to be given back to the attendant after dinner. However, when the attendant came, she seemed agitated, gestured toward the front of the flight, and said “You can throw it in.

Not Verified | My flight was supposed to depart New Delhi at 2300hrs. It was first delayed until 0200hrs on the following day. Closer to the time, they delayed it further to 0500hrs. No reason provided. I am still at the airport in New Delhi. Do not know if they will delay it, most disappointed with this supposedly new era of Air India. In May 23 also travelled in this airline when we found the food on board was inedible and the inflight entertainment system was not working. It's was on the premium sector of London to New Delhi.

✅ Trip Verified | I took this early morning flight which at the time of booking was a pretty good reasonable rate. The online check in was done smoothly and at the airport the bag drop was also done well and swiftly. Boarding also started well on time and was surprised to note that this was a full flight at such an odd hour and the aircraft type was the bigger A321 for this sector. I had noticed that there was a passenger who was having slight difficulty but the crew was able to talk to her make her calm which was a good thing to see. Also surprisingly on this flight sector I had noticed that there were snacks being offered on this flight as previously on this sector they used to give only a sandwich. I had opted for the non veg refreshments which consisted of pasta with chicken along with a nice chocolate cake for dessert and the food quality was pretty good. Landing and arrival into BLR was also well ahead of time. However when the time came to collect the baggage, I had noticed that again the new bag tag which I had attached with my name was no longer present and this was a bag tag that I had just purchased recently and put. Even last week when I travelled from Kolkata to Mumbai even then my baggage tag was removed off, so it seems that Air India is having issues with my baggage tag and probably this is something that they need to look into. But other than that, this was a welcome flight and I am hoping that the next time I travel, they give refreshments service rather than the plain sandwich that they usually give.

Not Verified | Flight to go to India was 9 hrs delayed. Today flew back to Italy 7 hrs delay. No service, nothing this is a company to really avoid! Most of international flights delayed. Bad company, never never use again.

✅ Trip Verified | I would like to express my gratitude for the excellent service provided by staff. The air hostesses, Praveet and Preeti, were exceptional in their duties and displayed a remarkable level of professionalism throughout the flight. While the overall service was commendable, I would like to bring to your attention a minor issue regarding the in-flight entertainment system. Unfortunately, the screens in our section were not working properly.

Not Verified | Bad experience. 2 long flights, 6 hours delay without compensation. On both flights, the sockets and the entertainment did not work. Not mine, nor the socket of the adjacent seats. The cabin staff is nice and pretends that the problem is solvable, but they seem pretty aware that it is not. For the delay, upon request, a ticket was provided for a lounge which was actually a loud café offering another meal very much like the one on the plane, and 0.33 ml water.

✅ Trip Verified | With Tata having purchased Air India and Air India being a Star Alliance partner I thought what could go wrong. My new name for Air India is Air Never Again. The seats, service, cleanliness and ticketing were all terrible. We flew nine carriers on our month-long trip. None of them were close to being as bad as Air India. The discount air carriers Scoop and Batik put Air India to shame. The direct competitors Singapore, United and Cathay were so far superior that you'd have to drug me and tie to a seat to ever get me to set foot on Air India again. The plane was filthy. The seats torture devices left over from the Middle Ages. My in-seat entertainment system was broken but functional. I pointed it out so that it might be serviced on the ground and got a, "no, one cares shrug". The service was non-existent. The flight attendants made two appearances and then were nowhere to be found after meal and drink service. They just disappeared while leaving water in the open galley. The food was the worst of any airline food I've eaten or tried to eat. The beverage service was miserly. Nope. One and done. Loved India. Been there several times. Will go again just not on Air India.

✅ Trip Verified | As I had booked this flight at a discount rate, I was a bit anxious about whether I would get a seat on this flight considering it was the weekend and planes have been flying full literally. To my surprise, I didn't have to wait for long in order to check in and get my boarding pass. The flight boarding and departure were on time and there were a few vacant seats. For breakfast I opted for the veg option which was consisting of an uttapam, sev upma, a croissant with mango yogurt which was pretty good. However, during the beverage service, I noticed that the staff were initially serving the front couple of rows but then due to turbulence they had to stop it midway but didn't bother to proactively ask the passengers for beverages when they were taking away the eating trays which was a surprise. Perhaps they might have just forgotten or due to the turbulence they had to stop it midway without asking passengers but either way that wasn't good. Arrival to Mumbai was on time however I had noticed that upon retrieval of my luggage, my baggage name tag that I had put had got torn out which was not good as previously back in January too they had misplaced my luggage and again they had not handled the baggage properly so this is something that they need to look into. I would still recommend as I got huge value for the fare that I paid.

✅ Trip Verified | I travelled in direct flight from Toronto to Delhi with my brother on 26 June 2023. The entire plane smelled like public washroom. It was so disgusting. The entertainment screen was not working for me and my brother and for many more people. We informed the crew member and she assured it will be fixed soon. Two hours later when I asked them again, all they had to say was "sorry, we tried but only technical person will be able to fix it". The meal they served was not fresh. My brother had booked non-veg option for meal when booking tickets and he got vegetarian meal, that too, 1 hour late than others and had hair in it. When we asked the crew, she said their economy meal was over so they are serving whatever they could arrange. You guys are not even aware how many people are flying with you, forget the rest. WE PAID $2300 CAD for the ticket which I think was not worth it. This was probably my first and last flight with Air India. Never travelling again and won't even recommend it to anyone.

✅ Trip Verified | Unfortunately again experiencing this airline, and it’s air-conditioning not working. We all are sitting and waiting for more than 40 minutes in plane without air-conditioning right away. Again bad experience.

✅ Trip Verified | Totally uncomfortable seats and again entertainment system is not working and even power outlet is not working. This is my 3rd trip and same all 3 times. Seems like this is my last flight with Air India. No value for money.