Air India

Not Verified |   Travelled 1st March London to Thiruvanthapuram via Mumbai. Also on 8th March Thiruvanthapuram to Delhi and then to Amristsar. Then return to Thiruvanthapuram on 10th and flew back to London via Mumbai on 12th. So multiple flights (8) in 1-2days. The staff were great, no issues very customer focused, food quality and taste excellent on board. Excellent leg room and seats comfortable. I noticed a few passengers had screens not working. The only issue we had was during transfer from Mumbai to Thiruvanthapuram at Mumbai airport it was like a cattle market - complete lack of order and no queuing system, Air India staff screeching at passengers waiting to check in their luggage again. That definitely needs improving! Other than that the check in staff were very courteous and polite. Air India personnel at Thiruvanthapuram-exceptional. Definitely will fly with Air India again.

✅ Trip Verified |  Old aircraft. Most of the IFE were out of order, even after rebooting. One passenger whose IFE worked said the IFE was exactly the same as 9 years ago when the 787 arrived for Air India. Toilets dirty. No call buttons & light buttons. In trying to read, I had to catch the attention of a flight attendant who passed by. She had to turn it on via the wall mount behind the crew seat for me. The same happened when I wanted to have the light turned off. It was a dilapidated aircraft in need of refurbishment. The 12.5 hour flight felt very long, as there was no IFE. Food was of meagre portion. One small tray of main plus 2 small cartons of side dessert. It was a very unenjoyable flight. Seat very hard, tailbone hurt after sitting for a long time. Instead of 8 abreast, AI uses a 9 abreast configuration.

✅ Trip Verified |  Aircraft newer than the one of the previous trip, but not refurbished. IFE worked. After take off, a hot snack/supper served, with 2 choices, veg & non veg, then breakfast / lunch. Portion standard. Toilets cleaner than the previous flight. 9 abreast configuration makes aisles very narrow. Seat a bit hard,. Did not use call button, but supposed there was none. No light button for reading too. Also like the fact that after the flight, I was surprised the flight attendant did not collect the food trays in order. She collected them in her own order. It took a long time for her to collect mine. Shortly after I sat down in my seat, in seeing that I had a head dressing due to injury, the flight attendant asked if I needed any help.

Not Verified | It was the worst international flight experience. I booked with Air India for my parents considering that it will be the best Airlines for senior Indian citizen. I was wrong. First the flight was late more than 2 hours. I had requested for wheel chair assistance at Delhi airport but they never received that assistance.

✅ Trip Verified | Nothing was working: no screen, no movies, no music, no light, staff very unpolite, food very bad. And very expensive ticket, for what you get, better to use other airlines.

Not Verified | The travel with air India came up being a nightmare that might haunt me in the future travels as well. There were so many big issues that I am writing this review so you do not have to go through the same thing I did. Too crowded and unhygienic. For a flight of 12 hours we did not anything to entertain because the screen for almost half of flight was not working. Flights was delayed for almost 3 hours with no transparent information and from the beginning the delay time was 20 minutes which added up to almost 3 hours. Due to delay we lost our next flight which was also via air India and the staff at Delhi airport tried every possible way to make us find our own accommodation and even asked us to lie at Indian immigration parrotting us to tell we want to visit Delhi not the real reason that we had to get out as they couldn’t provide us accommodation within the airport premises which ended up creating a discussion and kind of scene. When I arrived to Kathmandu airport, I had missing baggage and its still missing. Only good thing was the crew team members ”air hostess “ were humble and helpful Avoid trouble avoid Air India

✅ Trip Verified | I have been helped by the reviews here, so decided to share my experience from Washington DC to Kathmandu via Delhi. Flight time/duration and price was just too tempting to give AI a try and I am glad I tried them. I find their economy seats comfortable and good decent service. However, restrooms cleanliness can be improved. I did not care about entertainment system, so no comment on that. Hope Air India keeps improving. I will fly with them again.

✅ Trip Verified | Worst flight, no inflight entertainment (screen doesn't work). No navigation in 15 hrs flight. Seats don't recline. Cannot call air hostess as buttons don't wor.k Washroom so so dirty and they don't even clean after few hours of flight. Overall very old and dirty plane. Not recommended at all. Avoid if you can. Its very bad experience

Not Verified | We had a flight on Air India departing Delhi on a Saturday at 15:20, supposed to arrive in San Francisco at 18:20. Air India first changed our flight just hours before departure, they then changed it again later in the day. The flight was not cancelled for weather, war, or acts of God. No reason was ever given. After the changes, we were finally boarded on a different flight departing Monday afternoon, 2 days later. All during this time, Air India didn't offer any kind of compensation; no meals, no lodging, no nothing. We had to stay at a hotel 2 nights at our own expense. We wrote to Air India and explained the situation, asking they pay for the hotel and meals. They wrote back "In the case of your booking to SFO we humbly convey to you that you were given alternate flight and that you travelled till your final destination". NO mention of the 2 nights at a hotel we had to pay for. If they would have delayed us for a month, would we still be liable to pay for our food and lodging!?!

✅ Trip Verified | Very third class services of air India. We were in the line at 3.45 am to the airport for 5am flight there was no call given by that supervisor. only 2 people were at the counter. That lady was very unprofessional and not well mannered. She had not accepted our tickets we had to cancel it. Very disappointed. Horror experience

✅ Trip Verified | I am extremely dissatisfied with Air India. Despite my family repeatedly warning me not to travel with AI, I thought of giving it a try. On my way from DEL to LHR , my inflight entertainment did not work. This has been such a common complaint from my relatives hence they warned me. I pressed the call attendant button but they would just turn off the sign. I pressed the button 4 times and on all 4 occasions they turned off the sign from their end. Frustrated I went to cabin crew area where they were just talking. I dont have any issues with them laughing and talking , it is their right. My problem is why they kept turning off the help calls? I explained that the inflight entertainment did not work. They asked me to sit. 5 mins later, a lady came and said its a common issue and the fact that the flight is around 8 hours, I could sleep during this time. I told her yes I would sleep but no one should be commanding what time I do what. She said maybe I can give feedback as none of Air India inflight entertainment systems work in any plane.

✅ Trip Verified |  The airline is part of the Star Alliance but is not an airline that lives up to the normal standard. The plane was supposed to have inflight entertainment but the majority of the screens were not working. Might be a problem in one plane but as it was the same on both flights it is most probably a systematic problem. Please prepare to have your own entertainment with you. The food onboard was really bad (normally I like the kind of food served in India but this was really bad). Take something to eat with you if you are foolish enough to go by Air india. The plane was dirty and even though the space was fairly good I would warn you for the not so pleasant flight. Service was ok but the limits of all type of drinks was not good (I only drink nonalcoholic and still there was limits). My travel was delayed by almost 5 hours and that was according to the staff on the ground due to technical problems at first and then after finding an alternative plane they needed another crew as the other had to many hours. When I asked for compensation of 600 Euros (not for a full refund) they changed the delay cause to bad weather and not technical issues!

Not Verified | It’s a bad experience. The flight timing was 22.40pm on 11th Feb from Mumbai to Abu Dhabi. But they changed timing as 12.30 on 12th Feb, 1.40am and then 2am. But still not sure when they will depart. It’s so disappointing. And for the delayed refreshment they are not proving any Coffe or tea. And providing only specific meal with smallest water bottle.

✅ Trip Verified | Had a very good experience. Very polite cabin crew. We were travelling with a child and they were very helpful. Food was great. On time arrival and liberal baggage policy for international routes compared to American and European airlines. Clean flight and good enough in flight entertainment

✅ Trip Verified | Cancelled flight Hyderabad-Delhi-Paris. My wife, my daughter and I arrived at Hyderabad airport at 3a.m. on January 15 2024 we saw that our flight AI 559 to Delhi had been cancelled, we received an email at the same time. We tried to get information and find a solution during 6 hours at the airport, no one could find a solution for us or give us reliable information. 6 hours waiting at the airport from 3am until 9am for nothing. Then in the afternoon, one Indian friend helped us calling Air India, we managed to schedule the cancelled flight by Air India for 2 days later, on January 17. The plane we took from Delhi to Paris was horrible, dirty and old, entertainment system was not working, the food was horrible. Air India refused to give us a commercial gesture and compensation for all these inconveniences.

✅ Trip Verified | Our worst flying experience. My wife and I were flying Air India from Ahmedabad to Newark via Mumbai. Our first flight was delayed (from 8:25 pm to 9:25pm) and we were informed just a few hours before. After arriving at the airport, we were told that our connecting flight form Mumbai to Newark has been cancelled and that we would have to fly to JFK in NY instead. We insisted that we would prefer to fly to Newark but no one could guarantee us a seat to Newark even a few days later. We were told no flight could be seen in the near future and that we should take the flight to JFK. Well, the flight from Ahmedabad was not delayed by an hour, it did not depart for another hour and a half (@ 11 pm). By then, we had been at the airport for 5 hours but no one offered us any food vouchers or water. After arriving in Mumbai, we had a heck of a time getting to the gate due to the distance and security check, etc. The flight to JFK was scheduled at 1:45 am and we were sure we couldn’t make that! Even worse than that is the fact that while we were trying to reach our gate, we heard an announcement for an Air India flight leaving for Newark!!! We were lied to about the Newark flight being cancelled and bumped onto another flight which reaches at an airport that is another hour away form Newark. We did not receive any prior notification as with the first flight but were surprised at the check-in counter. Meanwhile, the flight to JFK was delayed by a little over an hour and finally left at 3:00 am with us on it. We had to make other arrangements to get home and it cost us more money!! There was no talk of any compensation for inconvenience or any other options by Air India.

✅ Trip Verified | Delhi to Dubai, flight AI 995. It was a fabulous experience, I have been a club Vistara and Singapore Airlines traveller for many years, have been a platinum member for many years, but my experience today travelling business class from Delhi to Dubai has been fabulous. From the check in, boarding, the in flight experience, the ambience, and not to forget the courtesy of the staff has been amazing, it exceeded my expectations. Have been doing business class for a long time, never had expected air india to be this special. Definitely my next flight is Air India for sure, and many more to come for sure.

✅ Trip Verified | We travelled by Air India twice in January between Mumbai and Rajkot in January 2024. Excellent crew, polite and professional, the pilots explained why flights were slightly delayed. Although the flights were only about an hour long the cabin crew provided a sandwich, small carton of fruit juice and a small bottle of water. Comfortable seats, adequate leg space and usb port to charge phone after flight has departed.

✅ Trip Verified | Absolutely the worst flight I have ever been on. Was on the Toronto to Delhi direct flight and got a swift realization why I will never book to fly with Air India again. I was flying with 3 others that all needed special wheelchair assistance, so in order to even check-in we had to wait in line first before they would even allow them to sit in the wheelchair area. Now up to this point everything was a mild inconvenience. However the flight itself was what made sealed the deal of never flying Air India. For a direct long haul flight I cannot believe the condition of the airplane. The upholstery was dirty and falling apart held together with zip ties. The bathrooms were disgusting and also falling apart. The icing on the cake was a 13.5 hr flight with no inflight entertainment and being told they cannot fix it. See all the pics for what you are getting into if you choose to fly Air India.

✅ Trip Verified | My worst flying experience was this international transit flight from Mumbai to Bangkok. The aircraft was infested with mosquitoes when passengers boarded. The cramped leg space left me uncomfortable, and despite the efforts of the flight crew, the situation remained unaddressed. The seats were not comfortable for long-distance travel. Based on this experience, I would not consider traveling with Air India again, nor would I recommend it to others.