"staff changed our seat numbers"
Partha Chakraborty (India)
✅ Trip Verified | I recently travelled Air India AI444 on 22nd September with my family. We had booked seats 17A,17B,17C. When we issued our boarding passes online, we got the same seats as we should. However, the boarding passes issued by the Aurangabad airport staff changed our seat numbers as 25D,25E,25F. This is a bit strange and annoying since this was done without our knowledge.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Aurangabad to Delhi |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Worst airline I traveled with"
Shriram Tari (United Kingdom)
Not Verified | Worst airline I traveled with in my life. After flight got canceled no communications from airlines. Just dumped in hotel and no contact given or taken. At Delhi Airport we were asked to pay for hand baggage for the stuff I purchased from duty free.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Goa via Delhi |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"The seat was broken"
Jayesh Iyer (Canada)
✅ Trip Verified | Flew AI 188 from Toronto to Delhi on 17 Sept 23. Firstly they combined two days flights. The flight was delayed from Toronto due at 1215 PM to 2330 hrs. A delay of 11 and half hours. To start with we had a harrowing time to check in with so many passengers due to the combined flight. Reason given to us was Operational Reasons. It took nearly three and half hours. Then my screen on 33 A was not working. The Steward promised magazines to read but then went missing throughout the flight. The seat was broken. The food was terrible. The dry bun in food was not edible. They offered to give me free drinks, which I did not want.
Aircraft | Boeing 777 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Delhi |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"avoid any flight with Air India"
Yechezkel Kashi (Israel)
✅ Trip Verified | Our flight was canceled without any note from Air India. We even got an invitation to online check in and did that without any note from the company that the flight is not going to depart. This is only the beginning of a story of a nightmare and irresponsibility of the Air India. The next flight was two days after and we were stuck in Delhi and they refused to cover the minimum of the hotel for two days (they only gave us refund for one night). They promised to refund the taxi back to the airport but this didn't happen as well. In the airport, they lost our new ticket and it took an hour to get it back. We spent hours to argue with the workers of the airline and it were not honest. They promised lot of things but they were tricking us with all kind of excuses that were not real (they said there isn't more ticket in an other flight, and indeed there were, they said the manager left home and indeed he was there, and so on). Bottom line - we had a lot of expenses due to Air India improper service. We paid one night hotel, the taxi to the airport, food and living expenses and of course we lost two days of work at home. We didn't even get answers to our refund mail query. We recommend to avoid any flight with Air India.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Delhi to Tel Aviv |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"it is highly inconvenient"
Jaspreet kaur (Australia)
Not Verified | First of all, my flight was delayed for about 5 hours with no notification. No announcements or indication was given on asking about the flight. They changed the gate 3 times without informing us, I was only able to know about this because I was constantly checking the information boards, while some old passengers were not able to do it and were struggling badly. Secondly, the screens don’t work at all in the flight, even if they work the remotes don’t work, which is a big problem in flights with long routes. The food was good, staff was nice but all these challenges make it hard for us to opt for Air India again as it is highly inconvenient. Thanks
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Delhi to Sydney |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very good experience"
S Lenton (India)
✅ Trip Verified | Just today morning I landed at Bangalore. Mine was a direct flight from San Francisco. I had an excellent comfortable journey and wanted to congratulate Air India for providing such a wonderful service. It had a very good leg room very comfortable seating. Very good food overall and a very good experience. Thanks a lot Air India
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Francisco to Bangalore |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Business class is not roomy"
R Marden (United States)
✅ Trip Verified | Business Class on Air India was just barely worth the extra cost. For one thing, they are using a domestic plane with one center aisle, so 4 seats across in business and 6 across in economy. There was nothing in the way of entertainment, not even a screen. Business class is not roomy, particularly when seats are reclined in front of you. Perhaps acceptable for domestic travel, but not for international. Service by the crew was fine, although they have an odd way of serving meal; the man next to me finished his meal before I even received mine. The problem with the menu and the choices is that unless you are Indian, if you are like me, you have no idea what anything is. Thus I ordered the one Western offering which was some sort of spaghetti mashup. It was not made clear to me that I also had a choice of appetizers and desserts. It certainly was a pleasant flight, if unremarkable in any way. This was my first time to have narrow bodied plane on this route. I hope it is my last.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Delhi to Bangkok |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a really comfortable and good flight"
79 reviews V Reddy (India)
✅ Trip Verified | I had to take the evening flight out from Bangalore to Mumbai over the weekend and after checking in and dropping the baggage got to know that the flight was delayed due to the inbound flight from Mumbai being delayed. As this was the weekend the flight was quite full and I got to know from the crew that there was 1 passenger who was even allotted the jump seat. One thing that was noticed was that even though the flight was delayed the crew and pilots were quite apologetic about it and explained the reasons for the delay. However the pilots were in a rush and they didn't even announce nor notify the crew about taking their positions during take-off and the crew had to rush to their jump seats. On this sector I had noticed my co-passenger who was sitting next to me was not feeling well and the crew was constantly monitoring him and looking after him giving him bottles of water to make him comfortable which was quite great from the crew. For dinner I had opted for the non veg option that included a stuff paratha, chicken masala with rice along with salad and a chocolate cake. The meal was pretty good. Landing into BOM was on time and was able to also get my baggage as well. Apart from the delay this was a really comfortable and good flight.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Mumbai |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"This is the worst flight service"
Srijan Thapa (Australia)
Not Verified | This is the worst flight service that someone can ever have. If you call customer service for some enquiry they just hang up the phone the between. They let you wait for 50 minutes just for the email confirmation and never get back to you even if you wait for like 10 hours. First of all the problem started when we boarded the flight, the flight was said to be delayed by 1 hour and after 1 hour another hour and after that another hour the flight gets delayed by another 3 hours and cancelled at last which gets rescheduled for another day.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Melbourne to Kathmandu via Delhi |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"very disappointing that they didn't help me"
Shaista Tabassum (India)
✅ Trip Verified | It was my worst flight, will never travel Air India again. I'm 6 months pregnant, when I asked the cabin crew for a seat change as it was very uncomfortable for me to sit in that position for a long time they refused and didn't even bother to help my situation even though there were many seats available with wide leg spaces. Still they said no seat was available. It was very disappointing that they didn't help me as my back was hurting badly and I was feeling suffocated.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Riyadh to Hyderabad |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"one of the worst experiences"
Maureen Dinkins (United States)
✅ Trip Verified | This aircraft was in pretty bad shape. The armrests were broken and dirty. The remotes for the TVs didn’t work. Our TV was stuck on a white, bright light, the entire trip, making it unable for us to sleep. My tray table was broken and was unable to hold a tray of food without me holding it up with my other hand. Otherwise, the food would’ve spilled onto my lap. The staff was kind and nice. They served us properly. But the airplane itself was uncomfortable, unclean, and broken in many ways. The seats were old and uncomfortable. For a 13 hour flight, it was one of the worst experiences I’ve ever had. I fly to India annually & will not be taking this airline ever again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Newark to Delhi |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"everyone was sweating for nearly 2 hours"
Barak Tunta (Australia)
Not Verified | First, the air conditioning of the aircraft was not working, so everyone was literally sweating for nearly 2 hours before take off. The pilot claims the ground technicians were trying to fix the fan but were not successful. The outside temperature was 34C on Sept 03/2023, you can imagine the inside temp without a fan. They could fix it before boarding passengers on the aircraft. It became fine after take off but was a long wait in a hot hot cabin. I should acknowledge that the helpful hostesses were handing a cup of water to people who wanted to drink at this time. Second, the entertainment channel and the electric outlet were not working the whole 12 hr flight. Some of the feeding tables were broken. Never seen such aircraft before.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Melbourne via Kingsville |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"food they serve is so bad"
Muhammed Shefeek (United Arab Emirates)
✅ Trip Verified | The food they serve is so bad, no quality at all. Being morning flight, they served breakfast. I asked for 2 non-veg and 3 veg as we had 5 tickets. Non-veg means a sausage and an omelet. Omelet was overcooked and a weird smell. I haven’t had dare to taste the sausage as from my it’s looks you can make out what it will be.
Aircraft | Boeing 787 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New Delhi to Dubai |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"an amazing experience"
Gagandeep Gupta (India)
Not Verified | I traveled from Vancouver to Delhi on 29th August by Air India flight. After booking ticket and before traveling I was so depressed about this journey because of so many negative views about this airline. But everything was reverse while in the aircraft. I had an amazing experience. Plane was almost new. The most things forced me to write this views are the staff uniforms, their good service and amazing food quality. I talked to so many people during flight and found most of them fully satisfied. This flight experience cleared all my myths about Air India.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vancouver to Delhi |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"It's a third class flight"
Kavitaba Zala (United Kingdom)
Not Verified | It's a third class flight. On entertainment system is not working to whole fight and not started also they only said we restarting our system. On whole journey it's not working. Seats are rubbish. Food also not good. They have to work on their maintenance. I give zero star.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Ahmedabad |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly Air India again"
H Adersh (United Arab Emirates)
✅ Trip Verified | After about 2 hours of the flight, my wife was very nauseous and as she stood up to go to the wash she fell unconscious and following that she feel unconscious another 2 times with in the next 15 minutes. We later found out that this is a common this in Air India flights due to an issue with cabin pressure. We saw it happening to another passenger on the was back to Dubai. I will never fly Air India again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dubai to Delhi |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a waste of money"
Manjeet Singh (United Arab Emirates)
Not Verified | Traveled from Dubai to Delhi on Aug 15th 2023, with economy class, as usual I am regular customer for AI. During my booking I booked Hindu meal for myself, as a Hindu religion Hindu meal means vegetarian if I am not wrong, some Hindu's can eat Beef as well but I am pure vegetarian even not eating egg as well. When I see they serve non vegetarian foods to me I called the Air hostess to change my meal from non veg to veg, I got vegetarian foods but along with food I get the comments from hostess, sir Hindu's are eating Beef, that’s none of my business. Either AI need to give options during the online booking for vegetarian foods along with without eggs foods. Screen not working looks like display, even washroom inside no tissue paper available, many areas broken from inside the washroom. This aircraft was a waste of money.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to New Delhi |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"denied to take the bag saying that I am late"
Anil Singhal (India)
Not Verified | Ridiculous experience with Air India flight from London to Delhi. I was supposed to board the flight from London on 15th Aug at 12:15 PM scheduled for departure at 1:15 PM. I already did check-in (tagged my bags and collected my boarding pass) well before time and just had to do our baggage drop at the counter. It was still 2 minutes left for the baggage counter closure at 12:13 PM but the lady on the Air India baggage counter D19 denied to take the bag saying that I am late and the counter is closed now. I requested her very politely for help but there wasn't even an effort for help. She rudely asked me to go to Ticket Counter and when I did, Air India executive asked me to cancel my current check in and pay late fees (saying that I have to show as if I didn't turn up for the flight and came just before the flight take off) and then pay additional fee for reschedule. It was a hefty amount of £200 that was charged from me in addition to take another flight. It's a big shame on the Air India service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Delhi |
Date Flown | August 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"plane seemed terribly run down"
1 reviews Stuart Allen (Australia)
Not Verified | The plane seemed terribly run down. USB ports were broken. Toilet seats in the 2 toilets that I used were broken. The entertainment system was not working at all. Several of the seats did not recline. It was a tough 14 hours. On top of this, I got a stomach bug about 4 hours after eating the palik peneer lunch. It seems they don't care about their plane, they don't care about their customers, they don't care about food hygiene.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Melburne |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"soon lose their customer base"
Haresh Sonar (India)
✅ Trip Verified | My in-laws were booked to travel Mumbai to Tokyo via Delhi. The Flight AI687/07Aug BOM DEL departure was revised at 1800hrs without giving any reason to passengers. Due to the delayed departure of AI687/07Aug BOM DEL, they were rescheduled to fly on the next day after 24 hrs. Had AI staff tried and communicated with staff in Delhi, there was a possibility to be able to catch onward flight for Tokyo. But no such attempt was even tried by the staff. There were other direct flights from DEL-Tyo (ANA or JAL) on same day which could have been the next option. But no sincere attempts were made. As a result, my in-laws lost one complete day. They were then sent to hotel Sukh at Juhu. To travel to hotel it took 3 hrs taxi ride and while coming back it was 2 hrs. My in-laws started their Journey from Nashik at 6 am in morning and could only reach the hotel at 9 pm. It could have been so easily a hotel near airport. On second day (8-Aug), they were picked up at around 11:00 am and made to catch 3:30 pm flight without lunch being offered. The hotel even didn’t have basic facilities like soap availability. As a common traveler, I can easily understand that 4:00 pm flight being very important for travelers who connect to other international flights from Delhi. There should be alternative arrangements to make people catch the connecting flights. If it was known that 4:00 pm flight is going to be delayed and there is no other flight available until 6:00 pm, why efforts were not made to accommodate few passengers who have connections in earlier 3:30 pm We had to cancel all arrangements made for their pick up and re-book the car with driver from Tokyo. Upon communication with AI they just offered apology. But, didn’t even bother to promise improvements. If it continues like this, AI would soon lose their customer base. AI management should seriously think about their ground services and delays which cost their customers a huge amount of money.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Tokyo via Delhi |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |