Air India

✅ Trip Verified | We flew business class from Newark to Bombay the comfort, the legroom, and the cleanliness was unspeakable. However, the food I was very highly dissatisfied with. They started our journey with cold baba ghanouj, and cold hummus with hard bread. That as a starter no one seemed to enjoy. Out of the Asian elders did not even know what baba ghanouj was. An elder couple behind me asked them to help me with their order as they were wanted veg only. I was happy to help. For the main course, it was an option between paneer or millet steak (vegetarian). As the air hostess was coming around to take our order, she tried to convince me and my family to order the millet steak saying it’s very good. I told her I would not like that, and I wanted the paneer. After two mins she came to inform us they all are out of panner and the rest of us will get millet steak. I was seating in seat number 9; I couldn’t imagine why we paid so much more for business class; when we didn’t even have a choice what we want as a main meal. The millet steak was so disgusting. Everyone behind me and towards the back of business class was upset. Finally towards our landing, we were served frozen chat and a “veg grilled sandwich” which was in fact only bread and cold squash in it. It was making me vomiting because it was so bitter and tasted slimy and tasteless. The whole food experience was disgusting.

✅ Trip Verified | I recently flew with Air India and wanted to share my experience. The service was good, and the food was okay, but my 8-hour flight was marred by the fact that half of the screens weren't working, leaving me without any entertainment. It made the journey quite hectic, and I'm now concerned about my return flight. Despite assurances from the staff that they would reset the system, no one came back to check if it worked. I'm hesitant to fly with Air India again and wouldn't recommend it to others.

✅ Trip Verified | Air India agents were extremely rude and almost got pushed by an agent at the gate owing to some extra weight in carry on. They were unprofessional and unaccommodating. They were bickering at other customers in the line. If given a chance, I’d never fly Air India and would neither recommend it to friends and family. The worst airline to fly.

✅ Trip Verified | Air India Dubai sector is strictly avoidable. The flights never run on time. Everything sucks. Punctuality. Access to customer care. Ease to cancel tickets. Just nothing is right

✅ Trip Verified | My family and I have consistently had disappointing experiences when traveling with Air India. This time, it was my parents' first trip from New Delhi to San Francisco, leaving much to be desired. I had explicitly booked extra legroom seats for my parents, as it was a gruelling 16-hour flight, and I paid for these seats when I booked the tickets. However, upon boarding the plane, my parents were assigned seats in the middle section, as the extra legroom seats they had paid for had been given to other passengers who made a last-minute payment for those seats at the airport. This was not an isolated incident. A similar situation occurred in 2022 when my husband and brother traveled from New Delhi to San Francisco. To their surprise, their extra legroom seats were also sold to other passengers during check-in. It's evident that this is not a mere mistake but a recurring issue. It's deeply concerning that Air India's ground staff and crew members seem complicit in this practice. It appears they are profiting from this by allowing passengers to book extra legroom seats online, only to resell the same seats for additional rupees to other passengers during check-in. My parents were left with no other options, and the crew members displayed extreme rudeness by suggesting that my parents deboard and resolve the issue at the check-in counter. This is a clear indication that there's a systemic problem within Air India, and this practice is tarnishing the airline's reputation. To make matters worse, I applied for a refund, but Air India never refunded the money my parents paid for these extra legroom seats. This entire experience has left us deeply disappointed and frustrated, and it raises serious questions about the integrity and customer service standards of Air India. Such practices are unethical and damaging to the airline's reputation. Air India must take immediate action to rectify these issues and ensure that passengers receive the services they pay for and are entitled to.

✅ Trip Verified | Staff is stubborn with deaf ear. Water is served as if last bottle in the world, hot coffee is cold. Food quality is poor & spicy. Seat monitors don’t function and aircraft are too old. Spend your money on other airlines where people take care of you. My last flight with them.

Not Verified | Flight landed 3 hours 25 mins late at final destination Amritsar airport Punjab. They won’t acknowledge any responsibility and flat deny any sort of compensation. The Aviation authorities clearly state any flight delayed by three hours (unless weather issues) or landing over three hours late is a case for possible compensation. This airline don’t want to communicate, just keep sending you automated emails, nobody will talk to you and more worrying than that is their planes are falling apart, no proper maintenance carried out. I wouldn’t fly with Air India if it was free. Be aware of this airline.

✅ Trip Verified | The flight was supposed to take off at 8.25am but due to technical issues it kept getting delayed. The problem here is that there was no clarification from the staff as to what was happening. The flight took off at 12 pm. As per the rules we were supposed to get a free meal but were provided only a bottle of water. The seat of the aircraft was stinking, inflight entertainment system was not working. The staff on the aircraft looked disinterested in doing their job. Not a good experience.

Not Verified | I am writing to express my deep disappointment and frustration regarding my recent travel experience with Air India. On August 31, 2023, I had booked a flight (AI-309) from Melbourne to Delhi scheduled to depart at 8:00 AM. Unfortunately, this journey turned into a chaotic and inconvenient ordeal due to the cancellation of the flight and the subsequent mismanagement of the situation. The cancellation of the flight itself was a major inconvenience. I had specifically chosen a direct flight for the ease and comfort of traveling with my 3-year-old daughter. The direct flight option was the primary reason for selecting Air India for this trip. However, when I arrived at the airport, I was informed that the flight had been canceled. This abrupt change in plans disrupted my entire travel schedule. To make matters worse, the alternative flight that was offered to us, Sri Lanka Airlines to Colombo, was not only indirect but also experienced significant delays. This unexpected detour further complicated our travel plans and added unnecessary stress to an already frustrating situation. The lack of clear communication and contingency planning was evident throughout this experience. One of the most concerning aspects of this ordeal was the lack of consideration for the well-being of my 3-year-old daughter and me during the extended waiting period. We were forced to wait at the airport for 8 hours, during which no meals were provided for my child. This is unacceptable and demonstrates a lack of basic care for passengers, especially young children who rely on a regular meal schedule. The inconvenience caused to my daughter, who was hungry and tired, is deeply distressing. I must express my disappointment with the overall handling of this situation by Air India. As a result of this experience, I have lost faith in the reliability and customer service of your airline. I can assure you that I will not consider Air India for any future travel plans, and I will actively discourage friends and family from doing so as well.

✅ Trip Verified | At the check in counter - I was allowed extra baggage and the person was very sweet. He understood the fact I was travelling for an internship. 10 mins before boarding - I was randomly asked to weigh my bags and to pay 14,000 INR extra because of extra luggage (which was pre-approved). In the end I was charged the money just because the flight had to take off. I do not know if this was a game right from the check-in counter.

Not Verified | I had a very disappointing experience with Air India, I thought after taking over from the Government the service would have improved however, still long check-in queues and unfriendly staff at check-in desks. I had a flight from Delhi to London and my internal flight entertainment system was broken. Sadly, instead of providing support I was told that ”sir I can confirm it won’t work”. Also, I was only allowed 3 can of beers on a 8 hour flight, I was told due to airline regulations they can’t offer me more. I will not fly again with them.

✅ Trip Verified | This review is regarding my recent round-trip experience on Air India flights from Toronto to Delhi and back. To begin with, the aircraft on both journeys appeared to be in a state of disrepair. The seats were worn out, uncomfortable, and lacked proper cushioning. The tray tables were broken in several instances, making it difficult to utilize them for any purpose. The in-flight entertainment system, or lack thereof, was another major issue. On both flights, the screens were either malfunctioning or next to non-existent. My family was left with no entertainment options during the entire duration of the journey, which was particularly disheartening considering the long hours spent onboard. Moreover, the meal service on these flights was subpar. The food quality was far from satisfactory, with unappetizing taste and limited options. As a vegetarian, I found the lack of suitable choices even more disappointing. It is essential to ensure that passengers are adequately catered to, especially during long-haul flights, where a comfortable and satisfying meal can significantly improve the overall experience.

✅ Trip Verified | Staff on both flights were poorly trained. It took them 90 minutes to start the now infamous entertainment system. Meals were average. Tasty. Ground staff in new Delhi the very worst one could meet. I requested a wheelchair. The pusher couldn't find my gate info. Clueless. Transit security was a nightmare. Very poor communication. English is an official language in India? Not in new Delhi airport. I was taken to the wrong gate and left there. I had no way of moving this chair. Not a self propel wheelchair. BHX baggage 1 hour I assumed my suitcase was lost. It was removed from the belt! Sitting in a wheelchair gave me no visibility. The wheelchair pusher vanished. BHX was an awful experience. New Delhi was even worse. The Boeing 787-8 was old. Original fittings.

Not Verified | Our flight was reassigned to another route (our plane to Delhi on September 9th past midnight was given to Mumbai flight), decision was made at the gate. All Delhi passengers were stranded. No lounge or compensation was given. We were then made to fan on our own to fight for the morning 8.30am flight. No assistance was provided. Some did not even get tickets to the 8.30 flight The flight was full. As a result of our 8 hour delay. We missed our connecting flight to Kathmandu. At Delhi, again no arrangements were made for us. We had to do it ourselves and had to ensure our baggages were also rightfully transferred to the new arranged flight more thank 6 hours later - stranded another 6 hours in Delhi. We fought for some rest and sleep for lounge access. None was given, after much argument. Only a veg lunch voucher was given, estimated 450rp per person (there were 3 of us). In all of this no one apologised. The duty personnel in Changi Airport on the 9th past midnight to early morning 8.30am at the gate were hopeless and offered no sympathy or help. No one from Air India were at the transfer desk at 6am that morning to arrange for the new boarding passes. It was all left to Changi Airport staff to assist (and they were also clueless what was happening. We were lied that we were to be placed on the 2.40am SQ flight to Delhi. In India upon landing, the Air India staff were clueless too. They even can tell us the midnight flight to Delhi did take off as per their system. Following this I wrote at least 4 emails to vent my anger. All I received was a cancellation letter of my flight. I had hope and requested for a better treatment of our return flight back to Singapore on the 24th of September from Kathmandu. I received an email 8 hours b4 the flight mentioning my request for some comfort and upgrades will be looked at. At the airport in Kathmandu on 24th I showed to duty manager and supervisor he literally said our requests will be done in Delhi. In Delhi nothing was done. No one knew nothing and we just gave up by then. By the way what a horrible flight AI382 was, no entertainment system!

Not Verified | Air India is the most horrible airline I have ever flown. We were on 3 10+ hour flights (with a child) and had no entertainment system that worked. When we asked about it the stewards said that they would check it, they never did. Then I asked again and again, somebody promised us new seats, but never did she come back. It was also very smelly (like urine) in the plane, the light in the toilet didn't work and it would not flush properly. Some of the seats didn't even recline. At the airport in New Delhi staff was very rude and it was very chaotic! I will never ever choose Air India again!

Not Verified | The food quality has deteriorated no choice, its like we have this take it or leave it, have seen many passengers just avoiding the meals, service is very bad, attendants are very rude, if you call for an attendant during the flight no one comes. They only focus on business calls, the seats are uncomfortable the entertainment system has no choice of movies very limited, they need to update. We thought the Air India since being taken over by Tata were expecting some good changes but its getting bad, they need to make some changes.

✅ Trip Verified | When I booked I requested a wheel chair for my parents. My dad has poor vision. Pathetic service at Mumbai airport - nobody come to help. My dad (age 75) and mum (73) both have walk towards luggage collection by themselves. Worst service - never going to use Air India again.

Not Verified | Air India experience is very bad from airport check in to on board services. Paid $1400 AUD one way. Took 90 minutes for check in for 3 people at Delhi airport. Paid extra for Aisle seat but no In-flight entertainment. No overhead light working or call crew button working throughout the flight. Flight took off with one overhead luggage open. In 13 hour flight no water tea/coffee service at seat beside main meal. Need to go to crew area to fetch it. Indian meal food option used of western desserts.

Not Verified | I could never get my ticket because after spending 15 minutes providing all info, including passport, etc., the site bombed when I tried to pay. You could enter one number or letter and it would open a blank 2nd page. If, as I did, you went back to the first page, you could enter a 2nd letter and the same thing happened. So I keep proceeding and then it took all my personal info. When I submitted to pay (with credit card) the site twirled and twirled for minutes. I got no confirmation of payment or reservation so obviously it bombed. I was not going to try again and filed a case # problem. Then I called Air India and after being kept on hold for 10 minutes reached someone who, after hearing what I just wrote and after being told I could send him the screen shots of what I had saved, including the price, wanted to start from scratch and charge me an extra $20 US because I was using the telephone. If I wanted the same price, I would have to wait 24 hours, then contact Air India again. Does he really think I'm going to try a 3rd time? Great customer service Air India.

✅ Trip Verified | I hate Air India for accepting me 10kgs while check-in and after mentioning the very important point in small letters that "only 8kgs is permitted including duty free products" that obviously anyone can miss. Are you guys seriously following this while entering to the flight after security is being done? I visited India after 1.5 years and was talking sweets with me to Berlin from the duty free products for which there was a rule "it wasn't included!". But suddenly Air India have to weigh after security is done just to earn money! Staff members at the gate were so excited to earn 4500 Rs per kg for 5kgs overweight in the hand luggage that was increased when I brought Duty Free. I have seen now Air India has downgraded its royalty in my eyes. The employees at the gate asked me to throw all the stuff including the sweets. From now on I will never choose Air India.