Air India

Travelled from Heathrow to Trivandrum connection was missed due to queue's at Bombay absolutely no help from Airline to get through queue's. Also lost our luggage for over 24 hours as this had already been checked into the connecting flight.

Travelled from Frankfurt to Delhi and back. The new dreamliners are servicing this route and the flight experience was excellent. Ample leg room large comfy seats in economy big overhead luggage space amazing lighting and windows.. The entertainment options were good and the flights were smooth. The food could have been better! I have travelled Air India before as well but this was the only time I enjoyed travelling with them.

5+ hour Flight from New Delhi to Singapore started badly when we were seated in economy rather than the business class seats booked and paid for 6 months previously. Told they couldn't move us despite there being empty seats in business class. After a great deal of fuss we were moved forward. What a mistake - should have stayed in economy where the seats at least had a bit of padding and the service must have been better. No food served to anyone in business class but I assume you could have asked for it. Drinks offered once by a hostess that had difficulty with English so a red wine became a straight whiskey. After serving this the hostess and the cabin manager went to sleep in their chairs behind the curtain. In 40 years of travelling extensively this had to be the worse experience of any flight for comfort and service.

Travelled from Mumbai to Bangalore. Early morning departure from Mumbai. Aircraft A321 neatly maintained. Pushback on time and smooth take-off. Hot breakfast served onboard. Asked for a second helping of fruit bowl and was immediately provided with one. Inflight channel had a latest Indian movie going on though the Flight path channel stopped working half an hour into the flight. FA's quite attentive to passenger needs . Landed on time in Bangalore. Air India seems to be improving it's quality of service by the day. Will fly them again.

Delhi to Chicago on AI127. 16 hour flight with no working inflight entertainment. The food was horrible and served in foil trays. No fruit or salad. Our confirmed seats were changed and we had to switch with someone. 9 hours later breakfast was served. No snacks or coffee served between meals. We will stay away from Air India.

BKK-DEL-KTM-BKK in business class. BKK-DEL airplane old seats are old no footrest. Toilet reeks of moth balls served same food as in coach in foil container. KTM-DEL-BKK same old plane asked for a blanket and received a used and stained one. No Ice on board no Immigration form on board no fast track offered. Had Non veggie continental and they served me cold spaghetti Bolognese. Poor service is one problem but biggest problem with their staff.

Flight AI 317 19 Nov HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.

Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.

Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty the crews performed one round of drinks after the meal and also one more prior to landing. In short a nice and acceptable flight.

CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321) then MAA to DEL (AI 430- B787 Dreamliner) and DEL to CDG (AI 143-B 777 LR). All flights on time check-in and embarkation monitored by cabin crews. All aircraft's clean modern and comfortable. Thanks to thin backseats the pitch seems larger than usual and to add to feeling of comfort the seats are equipped with footrests. Special mention to the Dreamliner brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews keeping a correct attitude and acting professionally. Food is below average both in quality and presentation. No menu given and on each flight almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals but take care as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies Hollywood and Bollywood. All in all the AI product is simple the service minimum while acceptable as prices are on the low side. The food should really be improved and is not at the level one can expect from a flag carrier.

Mumbai (BOM) to Mangalore (IXB). A321 was clean full lots of leg room even in economy section. Food served even on 55 mins flight good entertainment options and all at a good ticket price. If all AI flights are as good I look forward to flying them again.

Domestic from MAA-DEL which was a good flight segment the food was good but the entertainment was very limited. Flying from DEL-YYZ after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok but my screen didn't work half way through the flight! The food was ok nothing too fancy! Overall flying with Air India was the worst idea possible would not recommend.

DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.

AI381 SIN-DEL delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate one might have expected service to have been more prompt and attentive. Instead the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.

Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.

14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off my TV started up and I could only watch one English film which was half way through probably from the flight before. We landed in Delhi and after two hours boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that rude and lazy flight attendants I cannot. Not long after take off the trays of food come round. The curry was really nice shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink after another 10-20minutes I got up and went to ask for a red wine. Who pays £700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants no-one answering the flight attendant button. Unfortunately I have to fly back to Bangkok with Air India.

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.

I flew LHR-DEL-LHR and this was my first AI experience. Overall I would say it wasn't bad but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call they could not find it on the system. Most airlines if not all come and collect the rubbish the headsets etc simple clearing up tasks which weren't performed by AI staff.

LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night dinner was served as well as breakfast both delicious. Flight attendants happy to help Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better Delhi transit again smooth meals were great small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage would recommend.

BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment leg space was excellent seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a "New and Improved Air India" and I agree with him.