Air India

✅ Trip Verified | I chose to fly Air India because of its Star Alliance affiliation and the fact that its prices are reasonable. In general, I was quite pleased with the flight. The business class section on Air India's international flights is getting a bit long in the tooth. The colors of beige and light red make it appear somewhat tatty. I believe it is overdue for an upgrade. The seats are comfortable but do not recline to a flat bed, they just reach an angle that is not all that comfortable for sleeping. I kept sliding downwards and had to constantly adjust my feet. There is a wide selection of food choices and I enjoyed my choice. The service is good with lots of attention throughout the flight. The entertainment services pale in comparison to other international airlines. Only a few movies are offered. I would not hesitate to fly Air India again.

✅ Trip Verified | I have not used Air India for last 30 years due to bad experience that time. This Flight was ok and on time. But Plane condition was very poor but I am writing about bad quality of food offered. Food was just not for human consumption.

✅ Trip Verified | You charge the same amount for business class flight for AI 380,/381 and AI383. However there is a big difference in the quality of service. On AI383 the seats barely incline, no entertainment system and horrible stale food. While AI381 is a very pleasant experience. Really don't understand. Wide body and narrow body aircraft is not an excuse. Please fix.

✅ Trip Verified | Excellent experience on board. Aircraft seating was very comfortable and staff was friendly and efficient. Special mention of Ms. Sohoni and Ms. Mishra.

✅ Trip Verified | Was supposed to fly Air India from Mumbai to Melbourne via Delhi with a 2 hour layover yesterday morning. Flight from Mumbai to Delhi was first delayed 3 hours after take off time causing several passengers to miss the connection. Then we were made to leave the gates, collect our baggage and sit around at the airport until they figured out what they wanted to do, giving us no information and no compensation. Finally, about 6-7 hours of no communication later we were told that our flight would leave the next day, and we would have to find our own accommodation in Mumbai. Not only were they completely unapologetic about the situation resulting in a 2 day delay in our travel plan and a crazy 15 hour layover in Delhi, they expected us to find a place to stay overnight on our own and told us they would put us in business class for the trip but put us in economy and asked us to leave. Tried calling the call centre to clear it up and they hung up on me mid sentence, tried to speak to someone online but the bloody website doesn't work. This has essentially ruined what was a pretty good trip up to this point. Never again.

✅ Trip Verified | We travelled from Delhi-Bangalore on 4th November 2022 for a holiday and had our return flight booked on 8th November 2022, in Business Class. Both ways we had the worst experiences regarding meals and baggage collection and transfer from aircraft to airport in Bangalore. Despite being in Business class, there was no decent meal available for people, who wanted to eat light and non spicy food. Seeing this, we booked a blend and one jain meal on our return flight. Shockingly, the blend food was spicy and had garlic in it and jain meal was also too spicy. The crew expressed inability to provide us any alternative, even such as fruits. The baggage in Bangalore could be collected by us after 45 minutes, despite having 'priority' tag on it. On reaching Delhi Airport on 8th November, it was worst. The flight attendant announced belt number-1 for baggage collection at the time of de-boarding. We waited for 30 minutes and then started searching from belt to belt and finally found our baggage for IA-507, was off loaded on belt number-5. Again after waiting for a long time, we were able to finally collect baggage. Both sides, the experience was terrible. Also that a lady seated on a seat ahead of us behaved in a very rowdy manner throughout the flight. Despite my telling the flight attendant, she did nothing about it. We were lucky that all seats were not occupied in the Business class, that day, therefore, we could change our seats on our own.

Not Verified | Had taken AI 186 in business class on 1st November with my wife and we had a very comfortable experience right from Check in. Flight took off in time and had good comfort and our seats were good and very courteous staff. Food was also OK for us and flight landed in Delhi one hour before the scheduled arrival time. Our connection flight to Kochi also left in time and and arrived also in time at Kochi. Overall we are very happy.

✅ Trip Verified | My flight Dubai - Chennai was very comfortable in seat 2D. Of course the plane was very old. The safety announcements were antiquated. Entertainment systems were absent. And the seats had limited reclining. But the ticket was cheaper by 40% so I was happy to accept these shortcomings. And the plane was on time. The 2 lady flight attendants were very attentive and empathetic. I had ordered a gluten free meal and they made sure I was comfortable with it.

✅ Trip Verified | A very old aircraft. I got moved twice because the seat buttons were not working. The seats were very uncomfortable. The tv screen was hazy and unclear. Entertainment was limited to 5 English movies! The map route was not available and the vegetarian breakfast was disgusting. No flavor. The captain came on the speakers twice, at departure and arrival. Most announce the altitude and give a few details of how the route will be.

✅ Trip Verified | The seats are broken in business class and band aids were applied when shared with the air hostess. They should not be putting passengers on such unsafe seats where the handles are wobbly!