Air India

Flight AI 317 19 Nov HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.

BKK-DEL. Only one food option. Seats almost do not recline entertainment screens are faulty flight info unavailable or not working no paper towels in WC. They did not distribute immigration forms onboard causing a delay later on during immigration formalities. A321 a wrong jet for a 5-hour flight.

YYZ-DEL-CCU in business class. Clean plane working seats with recline for sleeping (not flat bed) reasonable Indian food service and hospitable staff. Slept for 7 hrs and enjoyed the flight especially the early arrival in DEL. Fair selection of video considering almost all of their passengers onboard are Indian. Air India staff supported my transit in DEL in an efficient manner and customs was provided on arrival in CCU.