Air India

✅ Trip Verified | We flew business class from Newark to Bombay the comfort, the legroom, and the cleanliness was unspeakable. However, the food I was very highly dissatisfied with. They started our journey with cold baba ghanouj, and cold hummus with hard bread. That as a starter no one seemed to enjoy. Out of the Asian elders did not even know what baba ghanouj was. An elder couple behind me asked them to help me with their order as they were wanted veg only. I was happy to help. For the main course, it was an option between paneer or millet steak (vegetarian). As the air hostess was coming around to take our order, she tried to convince me and my family to order the millet steak saying it’s very good. I told her I would not like that, and I wanted the paneer. After two mins she came to inform us they all are out of panner and the rest of us will get millet steak. I was seating in seat number 9; I couldn’t imagine why we paid so much more for business class; when we didn’t even have a choice what we want as a main meal. The millet steak was so disgusting. Everyone behind me and towards the back of business class was upset. Finally towards our landing, we were served frozen chat and a “veg grilled sandwich” which was in fact only bread and cold squash in it. It was making me vomiting because it was so bitter and tasted slimy and tasteless. The whole food experience was disgusting.

✅ Trip Verified | Business Class on Air India was just barely worth the extra cost. For one thing, they are using a domestic plane with one center aisle, so 4 seats across in business and 6 across in economy. There was nothing in the way of entertainment, not even a screen. Business class is not roomy, particularly when seats are reclined in front of you. Perhaps acceptable for domestic travel, but not for international. Service by the crew was fine, although they have an odd way of serving meal; the man next to me finished his meal before I even received mine. The problem with the menu and the choices is that unless you are Indian, if you are like me, you have no idea what anything is. Thus I ordered the one Western offering which was some sort of spaghetti mashup. It was not made clear to me that I also had a choice of appetizers and desserts. It certainly was a pleasant flight, if unremarkable in any way. This was my first time to have narrow bodied plane on this route. I hope it is my last.

✅ Trip Verified | Had a wonderful experience flying with Air India business class flight to Cochin. The crew were extremely welcoming. Service was to the best standard and we reached cochin earlier than the arrival time. I felt I should take time out to thank the lovely ladies Jeneeta and Aanchal who made the flying experience comfortable. Aanchal helped me with the breakfast, her presentation and confidence was worth a praise. Jeneeta (Apologies if the name is misspelled), was caring and helped with patiently with my charging issue. Overall I'm highly impressed with my flying experience with Air India and also booked my return tickers to Sydney with them.

Not Verified | No proper response from any of the staff. Hiding all the information about flight timings. Flight got delayed for more than 14 hours. After entering into flight again a delay of one more hour for the staff to come. And the passengers with connecting international flight from Mumbai suffered a lot because of these delays. One sincere and humble request from passengers please change your staff or train your staff but please don't trouble the passenger ENTIRE NIGHT SPENT ON AIRPORT, CHANGED GATE 7 TIMES. Cancelled the flight after making us wait for 7 (till 3 am hours whereas people who had not checked in were informed at 10 only and told to come for morning flight/we were subsequently shifted to the morning flight at 5.10, which took off at 8. Third rate airline with third rate staff. Infants and old people were really suffering - book at your peril

✅ Trip Verified | Ground support - good Lounge - good Boarding - bit messy (mainly because some people do not follow boarding instructions Welcome - friendly Seats - 2-2 , no flat bed, limited recline, less leg space (well, I am 183 cm), no in-seat entertainment Service - good ( excellent work) Recommend - not really

Not Verified | Ground staff - fantastic (managed by DNATA) Lounge - no (under renovation). Voucher provided for F&B outlets but not honored by any of the outlets. Boarding - normal. No hassle Welcome - warm and friendly Seat - 1F Pro - flat bed, TUMI amenity bag, slippers, sleepwear, Cons - poor condition of seats ( maintenance) damaged power sockets, Screen size comparable to economy class, poor selection of programs, no storage space in and around the seat, Food - good Staff - super efficient and friendly Lesson - new route doesn’t mean new aircraft!! Return - probably when the new aircraft’s are deployed

✅ Trip Verified | The flight from Toronto Was delayed by 13 hours - luckily we were informed by sms before hand. The flight was to leave from Toronto on 6th June at 1 a.m. When I went to business lounge on airport at 10:30 after security, they told us that the food counter will close in 10 min. and the lounge will close at 11 p.m. I asked them, what am I supposed to do till the gates are open, they said sit at the gate we can't help. Is this right? Am I not entitled for any compensation when my flight got delayed by 13 hrs? On 19th May 2023, I took a flight from DEL to YYZ, with my wife, 80% of the monitors in economy, business as well as first class were not working (flight time 15 hrs). Some seats were not reclining! We were in Business Class

✅ Trip Verified | Boarding was on time took my seat and relaxed with a glass of champagne. Announcement was made we have a tech issue and power was turned off. After approx 20min had to deboard then after 5hrs waiting in the gate lounge they announced that the flight was cancelled. Another hour waiting I was finally rebooked onto Emirates and sent to a hotel for a few hours (all played for by IA). So disappointed that I never got to fly.

✅ Trip Verified | I flew to Delhi and back and the service was very poor. I have flown other airlines and they were so much more nicer. Return trip was a nightmare and was more than an hour late and the seats and toilets not cleaned. No hot towels were given either. The female attendant was more keen on jumping around and not serving!

Not Verified | Have not travelled with this airline since 2016 but this time the crew and food was improved. We had 3 flights with them Cochin to Mumbai, Mumbai to Aurangabad return to Mumbai.