Air India

✅ Trip Verified | I have read mixed reviews of this flight. But it was an excellent flight with top notch service. It was a proper three course meal. The food was 5 star level. I cannot say about Veg food, because I eat non veg and they gave us food three times. With regards to drinks, it was pretty decent with good brands. The TV was working properly, but I usually see the maps and do some work or read books. Towards the end of flight, the supervisor came and asked each passenger about their experience. On my return flight, it was the same experience, but some TV's were not working, but since the flight was empty, they adjusted the passengers in different seats if needed. The team of Monica and Hiren were good. The flight from NYC to Mumbai had better food then from Mumbai to NYC. Both the flights were on time. I understand that because of 2-3-2 seating, there was privacy issue.

Not Verified | Flew business class in Feb to New Delhi and back in March from Delhi to Vancouver. Aircraft is old and the seats didn't work. All broken. No TV's and the food was bad, expected a better service when flying business class. Can't imagine what economy would be. Bathroom were dirty, no soap or napkins. It seems like they don't really care knowing that People like to fly direct and they are the only option. Will not fly Air India again. Overhead bins were opening during turbulence. Felt very unsafe. On another note, staff did try their best and were very polite.

✅ Trip Verified | We bumped up to first class for our 37th wedding anniversary. From beginning to end, on our 14+ hour flight to India, Air India did not disappoint. The entire cabin crew was very friendly and welcoming, including the pilots. Tenzen, our flight attendant was awesome in every way. She made us feel like family. We will definitely be using Air India on our future trips. See attached photos of our sweet anniversary note, cheese cake and champagne! They didn't have to do any of it. Very special memory indeed.

✅ Trip Verified | Excellent Service by all the crew especially Priti, Riya. The plane was clean and tidy. Amenities were from Tumi even the pajamas were from Tumi. Food variety and the way it was served was amazing. I don't consume alcohol soI don't know about that part but I appreciate the attitude of the crew, their willingness to see the comfort of all the passengers was top-notch.

✅ Trip Verified | It's a disgrace. No accountability or professionalism. After takeover by TATA one expected it would improve but nonetheless seems nothing changed. Incessant delays, bad food, broken chairs. It doesn't deserve to be called an international airline. It's worse than domestic airline. The staff are completely disorganized and untrained. My flight was cancelled without reason. Then they allotted a flight the other day and that too was first delayed by 4 hrs and that wasn't enough they made us sit inside Aircraft for 3 hours due to a technical snag without any sort of aircon. After that the flight finally reached to its layover location after 7 hr delay and here again the flight hit a technical snag and delayed for 2 hr. Air India you should close your operations and stop tarnishing India's name. People of India are normally cost conscious and that's the only reason I guess they fly with AI when they get a better deal but I feel even if it costs higher just go for some other airline to avoid this.

✅ Trip Verified | Complete disaster. The business class is definitely not worth it. But that's not the worst part! The ground staff is inexperienced and incompetent. I flew from Delhi to JFK via Mumbai. And needless to say, I had a confirmed ticket in business class. In Delhi, Air India ground staff told me that they can not assign me seats for the flight from Mumbai to JFK. So they gave me a boarding pass for Mumbai to JFK flight, where in place of seat number it said "STB". I boarded the flight from Delhi to Mumbai, and upon arriving in Mumbai, went to the Air India counter in Mumbai to get my boarding pass for the Mumbai to JFK flight with a valid seat number. Now the fun part begins! I was talking to a young lady who appeared completely clueless on how to address this situation (layover). Unfortunately, I showed her the boarding pass that they gave me in Delhi. Remember "STB", which most likely was a way for them to communicate to the Mumbai staff the fact that the seat number is not assigned yet. The lady immediately calls for help. She discusses with the person who came to help. She first tells me that she needs time to process my ticket, as she wants to make sure me and my son are sitting next to each other. So I wait. After around 10-15 minutes, when I inquire again, she says she is trying her BEST but that I am on STANDBY! (Remember STB!). She said she needs to speak with her supervisor. I spent almost an hour at the counter and after yelling a bit on her and her supervisor, they finally gave me the boarding pass. But they took my Delhi to Mumbai boarding pass (perhaps my bad!) and I had to go back later to collect my checked in baggage receipt. Upon boarding the flight, the business class section I was in was almost empty, and they were repairing my seat! Not sure why they could not assign me some other seat which was in a working condition. The seat was torn, remote barely functioning with no flight map. Food was ok. Fortunately, I had a very nice flight attendant who made my trip somewhat bearable.

✅ Trip Verified | My seats were changed as it was termed "unserviceable" on both sectors (New York to Delhi on Jan 27 2023 and Delhi to New York on March 1 2023) - the explanation given was shallow. The fleet is old, seats are shaky and the cushions are dirty. The restroom was smelly and not cleaned regularly, headphone given was not working (just one side worked). It is my first experience traveling Air India Business class on a long haul flight and the experience is not worth remembering. Not a good value for money considering the tickets are so expensive.

✅ Trip Verified | Had a confirmed business class seat in Air india from Delhi to NY , but when I reached the counter they had cancelled my booking since I had not checked in online. After much argument they tried putting me on a next day flight to Chicago, with in hotel to stay nor any transport. Said no to that and then finally the manager said she would get me on a seat the next day, while looking into that she said one seat had become vacant since a passenger had dropped out, finally after 2.5 hrs, got a boarding pass, only to find that the flight had 7 empty seats. On the flight after a small snack, no food was served for the next thirteen hours, since I was hungry asked for a sandwich. The movies were pathetic, the sound was horrible and the toilets were deplorable. Never again am I flying Air India. Horrible experience.

✅ Trip Verified | I chose to fly Air India because of its Star Alliance affiliation and the fact that its prices are reasonable. In general, I was quite pleased with the flight. The business class section on Air India's international flights is getting a bit long in the tooth. The colors of beige and light red make it appear somewhat tatty. I believe it is overdue for an upgrade. The seats are comfortable but do not recline to a flat bed, they just reach an angle that is not all that comfortable for sleeping. I kept sliding downwards and had to constantly adjust my feet. There is a wide selection of food choices and I enjoyed my choice. The service is good with lots of attention throughout the flight. The entertainment services pale in comparison to other international airlines. Only a few movies are offered. I would not hesitate to fly Air India again.

✅ Trip Verified | I have not used Air India for last 30 years due to bad experience that time. This Flight was ok and on time. But Plane condition was very poor but I am writing about bad quality of food offered. Food was just not for human consumption.