Air India

LHR-DEL round trip in Executive (Business) Class and was most impressed and perplexed at the same time. The seats are truly lie flat on the outbound we were given comfortable cotton PJs but strangely no amenity kit I mean nothing but a sincere apology from the crew. The cabin seating is 2x3x2 unlike most carriers which have 2x4x2 on 777s so seats are comfortable and wide. Crew were happy to make fresh pots of coffee and tea and serve with a smile. The food is rather decent if you like a curry. Great planes clean toilets excellent service tasty food and a more than competitive pricing. The inflight is great if you like Hindi films but well wide of the mark if you want Brit or Hollywood entertainment. I paid for my ticket and would fly them again!

I flew LHR-DEL return in Business Class both ways and was distinctly unimpressed. My ticket was bought for me so I did not have a choice other than Air India. Other than the fact there was a flat bed seat everything else was pretty mediocre. Other than being served on china the meals were economy class standard complete with clingfilm wrap and yoghurt that was 4 days past its sell by date. There were 4 or 5 English- language movies in total but the TV choice was extremely poor - only Hindi language. Cabin crew were friendly but pretty useless - repeated requests for things that only came the 4th time of asking. Given who is up against Air India on this route I definitely would not choose Air India again nor recommend them to anyone.

LHR-BOM-DEL-LHR. Business. Outbound 777-300ER. Standard business class "flat" seats that go to about 175 degrees. Two meal choices an Indian and Western. Fairly standard meal on china but no better than a "good" economy meal. No amenity kit but they did supply flight socks and eye masks. Cabin crew helpful. On return lounge in Delhi pleasant but has no WiFi of its own- airport shared wireless is not free. Return flight on 777-200LR (replacement while 787 grounded). No flight socks or eye masks loaded on board - annoying as this was a night flight. Cabin attendants sympathetic and brought what looked like a duvet from first to make up for this. Inflight entertainment is comprehensive. Map not working on return leg. Priority bag service worked both ends and in Mumbai someone has pulled off all the priority bags from carousel so there were there just ready to take. Overall it's good value if your expectations are a lie-flat seat and standard food.

Connected from Finnair to Air India DEL-BOM-GOI on A321 returned the next week GOI-BOM-DEL on a similar A321. Air India uses T3 at Delhi which is very convenient and their baggage allowance is very generous compared to other Indian carriers. Wanted to try their Business Class and paid extra for the luxury on the DEL-BOM-GOI sector: very pleasant and very good service with tasty meals. On the way back it was Economy and cannot fault their service here either because the legroom was good IFE worked well and their catering was adequate. The dinner on the BOM-DEL sector was actually very good in Economy. This is not the Air India I remember from years back they have improved considerably and seem to have added many new planes in their fleet lately. Moreover the fact that they use T3 at Delhi Airport is a great advantage smooth connections.

Business class from LHR to DEL Dec 2012 return. No complaints - all staff and crew were helpful. Plane was a new 777 and seats were very comfortable with a lot of legroom. The inflight entertainment had a good choice of English and Indian films. My only gripe is the lack of an Air India lounge for Business Class passengers at IGI airport in Delhi. It's unacceptable to send your premium passengers to a regular cafe with poor quality food and no WiFi where the staff are trying to charge you for anything they can get away with. Please Air India stop using Cafes at IGI and get yourselves a proper business class lounge with WiFi decent food and drink.

Business class from Singapore to Delhi on an A319 and it's was fairly basic. The seats are old and not that comfortable - leg room is ok though. Service from the cabin crew - nothing to get excited about either. They were quite stoic did their basic job and then sat (slept) on the forward jumpseat the rest of the flight. There was a breakfast service (the food was not bad) but they never came through an offered anything else - - nothing. The economy class had a second beverage service - but if you wanted something extra in business class - you had to ring your call button and then they would reluctantly come out of the galley. The inflight entertainment is very basic too - all Indian movies.

5+ hour Flight from New Delhi to Singapore started badly when we were seated in economy rather than the business class seats booked and paid for 6 months previously. Told they couldn't move us despite there being empty seats in business class. After a great deal of fuss we were moved forward. What a mistake - should have stayed in economy where the seats at least had a bit of padding and the service must have been better. No food served to anyone in business class but I assume you could have asked for it. Drinks offered once by a hostess that had difficulty with English so a red wine became a straight whiskey. After serving this the hostess and the cabin manager went to sleep in their chairs behind the curtain. In 40 years of travelling extensively this had to be the worse experience of any flight for comfort and service.

BKK-DEL-KTM-BKK in business class. BKK-DEL airplane old seats are old no footrest. Toilet reeks of moth balls served same food as in coach in foil container. KTM-DEL-BKK same old plane asked for a blanket and received a used and stained one. No Ice on board no Immigration form on board no fast track offered. Had Non veggie continental and they served me cold spaghetti Bolognese. Poor service is one problem but biggest problem with their staff.

Flight AI 317 19 Nov HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.