Air Canada rouge

Not Verified | Madrid to New York via Toronto. Air Canada has the worst customer service and - well, service in general - of any airline I've ever flown on. Countless delays followed by several cancelled flights, no help from "customer service", non-existent support when you try to call and make contact. I could go on and on and on. Plus good luck trying to get reimbursed for their incompetence. This is basically a criminal organization masquerading as an airline. Avoid at all costs.

Not Verified | Booked and paid for Premium Economy seats, but due to their wrong rows numbering, got regular seats. Food was no different from other passengers. So the Premium is simply a scam. The flight attendant was rude. She likely missed the class how to be courteous and how make passengers feel good. I am a frequent traveller so I am qualified to say Air Canada is from far, my worst flying experience ever.

✅ Trip Verified | Unfortunately here to share a negative experience with Air Canada. I flew out from Toronto (YYZ) to Fort Lauderdale (FLL) on June 22, 2022, Flight 1628. To begin with, as sprawling as Pearson Airport is the signage is lacking and honestly not clear at all, so it was extremely confusing to figure out exactly where we needed to go just to check in for our specific flight. Air Canada's ground customer service was painfully slow and inefficient - I get there are staffing shortages with the pandemic aftermath, but this was a little excessive. Our flight boarded a few minutes behind schedule which wasn't the end of the world, but we were scheduled to take off at 4.45pm and did not take off until almost 7.00pm! All of us literally sat on the tarmac going nowhere for over 2 hours! The cabin crew was essentially clueless and the pilot kept giving one excuse after another for the delay which didn't even make sense. Every passenger was pretty agitated about the situation, to say the least...we finally took off way behind schedule and did not make it into Fort Lauderdale until almost 10.00pm (original landing time was 7.45pm). The flight itself was OK. At least on AC Rouge, I found the legroom to be mediocre, and the seating marginally comfortable. Flight attendants were generally polite, but not necessarily friendly. Overall, this is my second experience flying Air Canada. My first time was in 2015 going to/from Montreal and I also dealt with poor customer service then, so I should have learned my lesson, but I hope this cautions other potential fliers to avoid Air Canada if at all possible - especially if your travel plans are not flexible or if you need to catch a connecting flight!

✅ Trip Verified | Worst experience ever. They kept changing the flight time, we had to over go a delay of one hour and when we finally got to the airport we waited for an extra one hour because there was another plane in our spot. Not recommended.

✅ Trip Verified | Quebec to Montreal. Multiples change and revised time because of technical issue.  Never again will I use Air Canada Rouge or Air Canada if I have other choice.

Not Verified | Toronto to Montego Bay. Horrible airline. Only airline that’s still priced with the market and they have NO power outlets. No snacks at all even on a 4 hour flight. Flight attendants seemed stressed. Would never use again if another airline was available. Disappointed at the corners they cut.

✅ Trip Verified | Worst flight ever! First off no entertainment at all not even charger port not even a usb plug.! The seat was so uncomfortable and I had a preferred seat? I was sore all over from that flight. The snack part annoyed me, when am flying to Jamaica with a air bistro voucher it's a meal and 2 snacks but, when am flying back to Toronto it's a meal and 1 snack for the same price. I am in shock that any sun destination you pick with Air Canada you're stuck with Air Canada Rouge. Absolutely terrible. The staff was cold and stand offish. Never again will I fly this airline.

✅ Trip Verified | Worst airline ever. Before our flight they said there is technical issues in the airline I have record of that site was showing too. Then an other issue then weather problem finally they called cancelled flight. I got rebooked again through Expedia, now I am at New York, no one knows where is my checked in luggage.

Not Verified | The flight to arrive to Tampa was great. The flight back to Toronto was horrible. The seats weren't in great shape, no chargers for phones. Very outdated. Thankfully I charged my phone at the airport while waiting. There was also so many carry on bags from other passengers that I was a unable to pack my carry on in the proper area of the plane. Maybe counting stowed carry on bags should be implemented. Also, I know this is common but the back of the plane should be boarded first I’m confused why this isn’t a thing. Waiting in lines for people to put their luggage up and hitting every other passenger on the way to the back of the plane. Rough.

✅ Trip Verified | Toronto to Holguin. If you want to ruin your vacation and not get the compensation you can choose Air Canada. This if the right company to help you with it. Also you will have a lot of troubles to get in touch with reps to try to resolve any problems with either Air Canada or Air Canada Vacation. I will never ever use this company again.