Air Canada rouge

Not Verified | My initial Jazz flight July 23 left 2hours late from Vancouver, which lead to missing my connection to Tampa with United. After 2 hours in the United airlines customer service line up, I was informed that there was nothing that United could do because Air Canada was in control of the ticket and they were the only ones that could rebook me on the next flight. This has to be the WORST policy because there was not an air Canada agent anywhere in the Denver airport to be found. I had no idea how to get this problem solved. After and exhausting search, I was so distraught that I left the secured area and after more attempts to find an air Canada agent I went to the United Airlines check in counter. The United agent (Carol Ann) went above and beyond to help me and while she was on hold with Air Canada she was busy checking in customers for a departing flight. She finally was successful in being able to provide me with a boarding pass onto a flight leaving to Tampa the following morning. How is it possible that United Airlines can be an alliance (partner) when they do not have authority to get Air Canada passengers where they are booked to go when the passenger has an existing boarding pass. If passengers who find themselves in this situation are supposed to know to call air Canada, then that is also a poor policy. I do not roam with my phone and certainly not going to pay for cell minutes to hold for Who knows how long?

✅ Trip Verified | I asked for a refund for unnecessary costs incurred on July 9, 2021. The original flight was scheduled for July 8, 2021 and I had obtained a COVID test on July 6th which was negative. The fight from West Palm Beach to Washington was delayed about one hour and a half due to bad weather and therefore the connection to Toronto was missed by a few minutes. The notation on the display boards indicated that it was still boarding but it had departed by the time I got to the gate. I feel that the airlines must know that there are people wanting to connect on any fight and know which flights are delayed and which flights are arriving, therefore could have waited about 15 minutes to half an hour longer. A United Airlines customer service representative confirmed me on the earliest flight possible to Toronto which was the next day at 4:30 p.m. Was that the first possible flight with any airline or any connection? SO I had to stay at a hotel in the Dulles area from July 8th to July 9th. When I got to the Air Canada check in the next day I was still within the 72 hour limit for the COVID test and the attendant told me that they went by the flight departure time - which I had no control over - which was 4:30 p.m. a time difference of only a few hours. SO I had to take a RAPID COVID TEST which cost $250 U.S. at the Dulles airport right then. Since the world has been battling this pandemic for over a year now, there has been a practice of quarantining for 14 days as the virus take 14 days to be established. Therefore why would another test on July 9th, show anything but a negative result? I now have paid close to $500 U.S. for the two tests with a last vaccination date of April 1, 2021. I do not want to pay this extra $250 simply because the person at the check-in was young and overly officious, and making a capricious and arbitrary decision. They are refusing to offer me a refund of $450 Canadian for the hotel stay on July 8th and a second Covid test on July 9th.

Not Verified | My husband and I had a return flight to Montreal on january 14. For personal reason we needed to cancel our flights . Air Canada employee Alberto Colagrosso took care of cancelling our travel arrangements. He was courteous and efficient. With these difficult times which we are going through, people tend to be very impatient however Mr. Colagrosso was very patient and understanding. Thank you Air Canada for hiring competent employee.

Not Verified | I have to say having flown Air Canada rouge a handful of times (international, trans-border), I haven't had a negative experience with their Premium Rouge ('business class') product. The latest flight was a return leg from Montego Bay (AC1805) to Toronto, the aircraft was two years old, and extremely clean, obviously. Crew were professional, friendly and accommodating. F&B quality and service was excellent. A very pleasant travel experience during very trying times.

Not Verified | I make a round trip flight to South America at least 2x per year. When AC Rouge first started, I loved flying with them. Then they upgraded their planes with thinner seats and less recline, (unfortunately most airlines have made this upgrade). I find it rather ironic that they did this, when every study on air rage, shows that more comfort (aka more leg room and seat recline), reduces stress and air rage. So they did the exact opposite of what every study said they should do. So not only have they made a long haul flight, less comfort able, the prices have also been steadily creeping upwards, (I used to buy first class for what you now pay in premium economy). As a whole, the cabin crew has always been great to me, but you always get the odd one who may be having a bad day and are a bit more abrasive. When Rouge first started flying, I never had an issue with missing or delayed baggage. The last 4 flights I have had missing/delayed bags. In summery, AC Rouge is a typical low cost carrier that cuts costs where they can. They used to be exceptional, but now they are below average.

✅ Trip Verified | We were on holiday visiting both Toronto and Las Vegas. It's not often you get to fly on a 767 in Europe anymore and I was looking forward to this trip on one even though I know they are showing their age. The airport in Toronto was efficient and relatively quiet and it was good that we could do the US immigration pre-clearance there. Boarding was quite fast given the number of people. But after we boarded the cabin crew had to work very hard to find hold space for all of the carry-on bags which led to frustrated passengers and the plane was uncomfortably hot while all this was going on. The 767 did look old and a bit tatty but actually my seat was comfortably and I nodded off and before long we were in Vegas. I thought the flight was good value for money given the distance we were covering - nearly 2,000 miles I think. Baggage arrived quickly in Vegas airport too.

✅ Trip Verified | I'm writing this on behalf of my mom and dad, who had a trip booked to Vancouver from Las Vegas. Unfortunately, a month before the trip date, they weren't able to fly anymore due to my mother's stage 4 cancer diagnosis. There was no compensation given for the canceled flight. Not a credit.

Not Verified | Winnipeg to Punta Cana via Toronto. Me and my family have flown many times on Air Canada and Air Canada rouge but this has to be the best time ever. When we left Winnipeg the flight attendant noticed that my mother has trouble walking so she talked to the ground staff in Winnipeg who then called Toronto and arranged a wheel chair for her when we landed to get us to our next flight. We could have made it on our own but the compassion and care that this flight staff gave to us really made our whole family’s day.

✅ Trip Verified | Toronto to Phoenix. 8:55 a.m. departure on AC 1836. 90 Minute delay originally posted. Then we get on plane actually go through de-icing and then we are told the lavatories don't work and we need maintenance. Back to the terminal. Then we are told we all have the right to deplane after ages on the tarmac. Final announcement is that we all need to deplane as the pilots have gone over time. We get off plane and are only told the plane will leave at 2 p.m. (originally an 8:55 a.m. flight). We were told our tickets served as vouchers for food. This actually worked, but in the end we are delayed 6.5 hours headed to a long weekend getaway in Phoenix - lost a complete day at resort but resort still wants its daily fee. We are offered nothing else yet the Passengers Bill of Rights should allow some compensation for delays over 5 hours that are the fault of the airline.

✅ Trip Verified | We were flying back from Orlando to Toronto, originally boarding time 4:10pm and scheduled to land before 8pm. We received multiple notifications about flight delays, each time saying it will be delayed approximately 1 hour. notifications kept coming as we waited with uncertainty, until finally it states plane would arrive at approx. 1:15am. At one point, after 11pm, it seemed like they were trying to genuinely expedite things for us, saying flight will arrive in 30 minutes and do quick turn around. 30 minutes later, another delay saying have to wait for 2 flight attendants to come in, 30 minutes away. another 30 minutes later, they said they are waiting for another attendant to come in, about 30 minutes away! Feels like just making excuses and in the end, boarding time remained unchanged at 1:15 approx. We were not offered any vouchers for meals. Once plane arrived, gate attendant did not show any sympathy regarding the passengers' frustration, but rather demanded and threatened that attendants be treated respectfully and politely, otherwise would turn plane around and none of the passengers will board. Gate attendant was rude, ignoring our questions and requests. If people are not completely frustrated by now, then I can't think of a better way to agitate everyone. Finally arrived back at Toronto around 4:30. after picking up luggages and passing customs, arrived home at 5:30. Unfortunately, had to go to work exhausted. Overall, extremely bad experience.