Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1225 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

YYZ to MCO and return in January. This was my first experience with Rouge (I had booked the flight before it was Rouged) and it was a major disappointment after flying regularly with AC for the last 30 years. The seats were not comfortable and the pitch is inadequate. The inflight entertainment is a joke nobody in their right mind should rent an ipad or pay for the entertainment offered through their wifi service. The FAs did the minimum required. Coming back to the non-entertainment system as there are no power points you are unable to charge any mobile devices not sure if any batteries can last 7 or 8 hours for the Rouge flights to Europe! AC needs to re-think the customer experience for Rouge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Just returned from Huatulco Mexico. Booked our trip back in August with Air Canada. At the time had a choice of 3 airlines and even though Air Canada cost more money booked with them anyway as in the past were very happy with service flight and experience. Found out 2 weeks prior to our trip that we'd be flying Air Canada Rouge instead. Not at all a similar experience. Flight attendants were inexperienced and one was very rude. Airplane was freezing when we boarded in Toronto. Overall a horrible experience both ways. Won't book Air Canada again as there is no guarantee we'd be flying with them instead of Air Canada Rouge.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

YHZ-YYZ AC619. YYZ-MCO AC1868. Air Canada Rouge: A discount airline which happily accepts full business class fares for tiny seats and no significant added value. I will never fly this airline again in business class. Cancelled my return fight and chose to fly another airline. Simple solution don't sell business class seats. Shame on Air Canada and Air Canada Rouge.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada rouge customer review

(Canada)

Flew from Toronto Canada to Samana Dom Rep with Rouge airline (a branch of Air Canada) and the flight was great. The plane was an Airbus 319 it was modern and clean. Lots of leg room and the seats were comfortable. We had not flown with Air Canada in over 5 years and we had noticed a difference. If the chance comes up in the future to fly with them (its all about the price) we will.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada rouge customer review

(Canada)

December 27 YYZ-MCO. January 4 MCO-YYZ. January 26 MCO-YYZ. Do not fly Rouge seats are crammed staff are not knowledgeable planes are always delayed. After you book a seat and pay for preferred seating they will send out an aircraft change notice without notifying you and you will be moved to a different seat and separated from who you are flying with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

Toronto to Las Vegas. Poor overall. Cramped seats - feel sorry for those on the aisle that have to contend with a steel box on the floor. No screens on the seat backs - so no movies unless you have an ipad - and mine didn't work with it. No big loss since the movies are all antiques anyway! No power for your computer. All this at a time where it appears that Air Transat is putting in screens.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Departure Toronto to LV Jan 19 on AC 1851. Return LV to Toronto Jan 24 on AC 1852. Over the past 10 years Air Canada has turned me into a loyal customer. They achieved this through quality aircraft crews who are customer focused and many little things such as comfortable seats the best inflight entertainment and an overall enjoyable travel experience. However I believe their attempt to compete head to head with low cost carriers and take market share from them will backfire. My Rouge flight to Las Vegas was cramped uncomfortable had no seat back entertainment system and the in-flight crew was undoubtedly frustrated by all the complaints and remarks that they were to the point of being rude. Through a 4.5 hour flight I didn't receive a visit from a flight attendant and wasn't even offered a glass of water. The worst part of the experience was the fact that I wasn't even aware this was a Rouge flight until I received an e-mail about their in-flight entertainment system. Up until the Rouge idea Air Canada had done a remarkable job of building a first class airline. I will never fly Rouge again and will even think twice about flying Air Canada in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

YYZ-LAS-YYZ. Never again! Five hours squished in an inhumanely tiny space with our knees pressed to the seat opposite us. The flight was no better than a cattle bus. The crew dressed up in ghastly uniforms and silly hats with seemingly no idea of what they were doing let alone what they were telling the passengers during the announcements. No food unless you buy the poor quality food they sell on board and no in seat entertainment system. My wife insisted we spend the extra money and return by Westjet which we would of done had they not been sold out. We will never fly Air Canada Rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

Air Canada is mediocre as it always has been but Air Canada Rouge is an absolute travesty. Usually when service and comfort drop the prices would too. Zero leg room for anyone taller than about 5'8" and completely unhelpful customer service agents made my recent flight from Toronto to Orlando a nightmare. Fly pretty much any other airline if you have the opportunity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

CUN-YYZ: In July I booked a December trip on Air Canada and several months later we received an email saying the flight had been switched to Rouge but no refund so we paid for an Air Canada flight but got a much less comfortable Rouge flight for the same price. The seats on Rouge are very cramped: my husband's knees were hitting the seat in front and my son who is 6'4" had to sit with his legs spread knees pointing outward. No screens in the back of the seats and if you don't have the device and app that connects to their system you can rent one to watch movies at a cost of $10! As far as staff go they seem to be trying to make Rouge more like Westjet's casual and friendly style but failed dismally on our flight. Announcements had a false perkiness to them... it sounded like they were trying to be conversational but were obviously reading (badly) from a script. The staff member doing the French announcements had an appallingly bad accent. Staff were pleasant enough but announcements very annoying.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no