Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1225 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"we had to leave our two daughters behind"

(Canada)

Not Verified | One of the worst experiences of my life. Our first flight after the pandemic to visit family for Christmas. We purchased these tickets 4 months ahead for our family of 4 as Christmas presents, so we could all go and relax and enjoy family time. The night before our flight we could only check in my husband and myself, it was giving us a note that we needed to come see someone at the counter upon arriving to the airport. We went very early the next day, try to check in our daughters again and the same notice came up. So we went to find out what the issue was and a guy at customer service very rude and unpleasant, notify us like nothing that the two tickets for our daughters were sold out to their own staff. I could NOT understand what was happening at the same time and why would they do that to tickets that were already paid 4 months ahead of time. Anyways after arguing and actually crying we had to leave our two daughters behind waiting there to get accommodations for the next day on the evening. With the loss of two days of their flights and my agony as a mother we left them behind. Because they could not accommodate all of us on the same flights now because everything was sold out. We wrote to Air Canada a complaint and the excuse was because of the weather their flight was delay. Not knowing that we already knew that the tickets were re-sold to accommodate their own employees. I will never like to use their service again. That was cold, calculated, irresponsible and lack of respect and responsibility to their customers
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Fort Myers
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"12 hours waiting at the airport"

(Canada)

Not Verified | Flying two adults and a toddler. Summary of my experience: 12 hours waiting at the airport getting messages every hour that my flight was delayed. Cancelled flight at 10 pm and Air Canada did not offer a hotel. No meals offered. Customer service did not answer the phone. No one available to discuss my issue.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Ottawa
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline experience I have had"

(Canada)

Trip Verified | Likely the worst airline experience I have had, outbound YYZ to PHX on Dec 15, 2022 Air Canada suggested that we arrive at YYZ at least 3 hours before AC 1721 for a 9:25 departure, so we staggered in at about 6:15. At 7:23 the flight was delayed until 9:20 We then boarded the plane and waited on the tarmac for about an hour. Then we were ordered off the plane and told to take everything with us. At 10:14 the flight was delayed until 12:30. Gate agent scolded passengers because someone had used the plane's lavatory while it was on the ground, and apparently that was the cause for the delay. As if it's the first time in the history of air travel that someone used the plane's toilet before it left the ground. At 10:30 the flight was delayed until 1:30 At 11:25 the flight was cancelled and we were re-booked on AC 1723. Our seats were separated by 14 rows. No refund for premium seat selection that was denied because of the cancellation At 2:26 there was a gate change At 4:17 there was another gate change At 5:21 that flight was delayed until 8:15 Wheels-up after 9 pm. We arrived at our destination about 12 hours late. Compensation offered? A $10 meal voucher. I have travelled all over the world, and dealt with scores of airlines and hundreds of airline personnel. I have never met with such rudeness and condescension as I have with Air Canada Rouge. Worst Airline Experience Ever
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Phoenix
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"onboard service was excellent"

(Canada)

Not Verified | First time flying the 737 MAX and I cannot say I was impressed. The seat configuration is terrible. Misaligned with windows. The aisle is narrow, felt sorry for the attendants serving food and drink. The bathroom was terrible, a person of size would have problems entering. The overhead compartments are of better design. We sat in preferred and the seats have virtually no padding what so ever. The flight itself went fine and the onboard service was excellent.
AircraftBoeing 737MAX
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"I would not hesitate to book again"

(United States)

Trip Verified | The queueing to board is haphazardly organized whenever I fly Air Canada, but overall I have no criticisms. Our seats, 21A/C, had really excellent legroom with a lot of room in the footwell and a clean window. There was no seatback TV, but instead a really handy clip to hold your iPad. Service is PAYGO, so it is a bit intrusive when they're selling food, and the seats could stand to have a bit more padding, but for a domestic transcon flight it was quite good enough for 4-5 hours and I would not hesitate to book again. Baggage was handled properly with no issues.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Toronto
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Horrible customer service"

(Australia)

Trip Verified | Horrible! Would never use this airline again! They lost the luggage of 30 passengers (including me). Said that unfortunately they forgot to board the luggage on the flight. I'm still waiting for my luggage 3 days later, with no clothes, no medicine (that I need to use daily) and no answers! Horrible customer service, horrible service! Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to São Paulo via Vancouver and Toronto
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"left us stranded"

(Canada)

Trip Verified | Cancelled our flight two days before a hurricane was anywhere nearby citing bad weather, meanwhile Air Transat and other liners continued to fly passengers out on the exact same route for the next few days no issues whatsoever. Air Canada left us stranded and to fend for ourselves, offering absolutely nothing but an apology email. To further aggravate our desperate situation our local AC representative, asked us to wait an additional day for more information from him before securing a spot in a hotel for an extended stay. Unbelievably, the essential information that we were waiting for was that we're out of luck and that it was not his problem. As you can imagine by the tone of this review, we are still trapped in the Dominican riding out a hurricane that has only just begun to touchdown. Hoping and praying to fly out in two days, unless they cancel that flight as well. The credit card can only take so many extended bookings.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Punta Cana
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"quite appalled by the service"

(Barbados)

Trip Verified | Traveled Air Canada rouge from Bridgetown to Toronto and back to BGI. To YYZ was not bad as there was just a slight delay. On the way back to BGI the staff was not understanding as I was traveling with medication and the scales were off as I had to use 2 different scales that gave different weights and I had to move around items and was advised I would have to pay $100 cad for 1lb of overweight. The staff were rude and very nonchalant about it. I requested fragile stickers for my luggage my luggage was brand new and there were a few items in my luggage that could break. When I received my luggage a it was dented and a wheel was off. I'm quite appalled by the service received as ticket price were extremely expensive seeing the space given for seating and no entertainment, having to pay for wifi and even water.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBridgetown to Toronto
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"anything to avoid this plane next time"

(Canada)

Trip Verified | Air Canada rouge told me that I can’t carry my instrument like that for security purposes and refused to hear anything I had to say. The staff told me that I didn’t register my instrument and refused to listen to me when I tried to tell him that I did (my instrument even had an Air Canada tag on it). I specially checked on each airport to be sure that I will have no issue. He threatened to take me out of the plane and acted with authority if I refused to cooperate with his plan of inserting my acoustic musical instrument between hard cases in the compartment above the seats. There were 4 empty seats in front of me under which I could have inserted my instrument securely. Staff simply cut all communication canals, inserted my instrument in the worst possible place, and told me Air Canada is not responsible for any damage. I will do anything to avoid this plane next time I will travel from Quebec.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Quebec
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never travel this airline again"

(Canada)

Not Verified | They make you check your bags for a fee of 30 USD plus fees. Hence no traveller wants to pay this fee, and you therefore have 130+ people bringing on a carry on suit case. There simply is not enough room. Customers getting frustrated with one another when people move bags without asking. We left late due to the debacle of trying to find room for these bags. Not good when we are already going to be arriving back into Toronto after 11.30pm. Then they ask you take anything that is not a wheely suitcase and put it by your feet, which serves to only reduce the meagre leg room provided on these flight. What with zero entertainment and wifi that we have to pay for, I will never travel this airline again. Air Canada you should be ashamed that you operate this service showing your name.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Tampa
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no