Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1226 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
10/10

"Excellent short flight"

(Canada)

Trip Verified | Excellent short flight, Clean and comfortable plane. Flight attendants were friendly, attentive and very professional. Boarding and deplaning were smooth.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontréal (YUL) to Québec (YQB)
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Excellent and fast flight"

(Canada)

Trip Verified | Excellent and fast flight. Plane left Québec on-time and arrived on-time in Montréal. Friendly flight attendants. Plane was clean. The use of A319-100 is an improvement compare to the former plane (Bombardier Q-400) on service on this route before.
AircraftA319-100
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteQuébec to Montréal
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"so understaffed and unprepared"

(Canada)

Not Verified | Currently sitting on runway for 1 hour. When we landed captain said it would be 5 min. How can you make people pay 1000’s of dollars and be so understaffed and unprepared. Its criminal. We are crammed in on this plane like sardines. Worst flight ever. Shameful service Air Canada!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePunta Cana to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"There is no space to move at all"

(Canada)

Trip Verified | This company is a complete joke. Both flights were delayed. 10 years ago, Air Canada came up with Rouge to be able to compete with a few low costs company who were supposed to be starting across Canada. 10 years later, they sell their tickets 1200$ Montreal- Miami: you get the low cost comfort and service but at a full price. Please, get rid of this awful company. Passengers are seated like animals. There is no space to move at all. The legroom is very small and the seats are not comfortable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Miami
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"could not believe the unprofessionalism"

(Canada)

Trip Verified | I could not believe the unprofessionalism of the cabin crew on this flight. I am frequent flyer and often do 1 or 2 round trips between North and South America per year, usually through Air Canada. This was my first Air Canada rouge experience and I hope to never have another like this again. I found it a little strange that the flight attendants stood at the door as passengers were boarding but they were not greeting anyone, just standing and watching people board. The flight was 4.5 hours from Kelowna to Toronto and it left at midnight so passengers wanted to sleep. I was shocked when I woke up partway through to the sound of loud laughing and women’s voices talking and swearing. I thought it must be passengers in a nearby row. However, I glanced toward the back of the plane and saw all of the flight attendants standing together chatting with no regard for the passengers trying to sleep. I’m sure the whole back half of the aircraft could hear them. Again, as passengers exited the aircraft, the attendants stood at the door but their attention was on each other as they continued chatting to one another and ignoring the departing guests. I’ve never seen a cabin crew act this unprofessional before. I would recommend avoid booking with Air Canada rouge.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKelowna to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"The service was excellent"

(Canada)

Trip Verified | The flight was affordable and a good value for money. The service was excellent. The seats were spacious and comfortable for economy compared to other airlines. There were no screens in the seats and charging ports were tough to find as they were at the bottom of the seats. However, in flight movies through our phones was good. Along with the wifi and texting in flight for free for Aeroplan members was a nice luxury for economy. Our pilot Heather was awesome. Very comfortable take off and landing.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I’m clearly owed a refund"

(United States)

Trip Verified | Ground and flight crews were excellent. Flight was efficient and comfortable. But I’ll never fly Air Canada (Rouge or otherwise) again. This was originally a BOS-YYT itinerary via YUL. 11 hrs before departure, at 23:15, we got texts that the BOS-YUL flight was cancelled. We were offered rebooking more than a day later, via Halifax with a very tight connection. We opted to DRIVE to Montreal instead and catch the original second leg, but AC had already removed us from that flight. There was no way to rebook this online, no chat, no reply to DM - only the reservations toll-free number, which I called at midnight. I spoke with an agent at 3:30 am - I was on hold for 3.5 hrs. She restored the booking, but not the seats; my wife and I were separated on the flight. We drove at 7am and caught the flight out of YUL. At the airport, we tried to find a desk that could give us info about a refund for the BOS-YUL-BOS legs. We were told that could only be done via the reservations till-free number. There was no booking desk at the airport. And still no reply to DMs. After we completed the trip and drove home from Montreal, now 9 days after the flight was cancelled - no word about the refund. So I called again , and spent two more hours on hold. The agent who finally answered said he had no idea how refunds work, they would need to pro-rate the refund. There was no way to contact them, no idea when I’d hear anything. He “resubmitted” the file to refunds dept. There’s no online chat, DMs don’t work, executives don’t reply to emails, there’s no desk at the airport and the call center is clearly understaffed. I’m clearly owed a refund for the flight they cancelled - but have no idea how much or whether I’ll see it in days or months. Nobody takes responsibility. It’s a shame, because the flight experience itself was lovely. But this airline is a mess.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYUL to YTT
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"awful customer service"

(Canada)

Trip Verified | Air Canada Rouge isn't a bad flight agency, and the flights themselves were okay. However I'm giving a low review because of how they handled our delay. We missed a flight due to delays and got stuck in the Toronto Pearson airport overnight. We had my ONE YEAR OLD nephew with us, and there were no amenities to help feed him, keep him comfortable and transport him. I tried to go to customer service to see about a hotel, and they closed the kiosk with about 30 people still in line, telling us we would have to leave the secured part of the airport to talk to customer service out there. It was awful customer service, and I didn't want to abandon my sister with a baby and all our luggage to look after while I tried to get us somewhere to stay. My poor nephew screamed all morning since he had nowhere to sleep and couldn't settle with how busy the airport was, even in the early hours of the morning. My sister had never flown before and this was an awful experience for her. It's clear that Air Canada doesn't care about their passengers and only wants money. To top it all off, from Fort McMurray to Toronto, there was a screaming child seated directly behind me who screamed the entire 4.5 hour flight, and screamed so loudly that he woke my otherwise silent nephew and made him cry. I understand that babies can't help their crying, but the caretakers did absolutely nothing to help him, and the flight attendants permitted it when this baby literally ran up and down the aisle of the air plane while screaming. This baby also stood up on his seat and pulled my hair, yet not a peep was spoken to the caretaker by the staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort McMurray to Moncton via Toronto
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"our experience was extremely disappointing"

(Canada)

Not Verified | On our departure from Mexico to return to Montreal, we were shocked to find that our seats were not guaranteed on our flight. In fact, when checking in at Cancun airport, we find that we don't have a seat. The letters SBY are indicated as seat. By going to ask the question to the representative of our airline company while going to carry our luggage, he tells us that we do not have a seat yet, that we are on standby and that we will have to present ourselves 10 minutes at our boarding gate before boarding begins to check with another employee of our airline to ask them for a status report. We were so frustrated with the situation and the lack of explanation from our airline. The employee didn't seem convinced that we had a seat on the plane even though we had an outward flight and a return flight when we had booked our trip to a resort in Mexico with our travel agent. Moreover, it was not our first time on a plane. We knew how it worked and we had never experienced such a situation. So we headed to our gate and waited for the right moment. Even when it was time to go see the employee at the boarding gate, she didn't seem to know what to say other than "probably the system" Finally, my partner and I were called to the gate and finally got seats on the plane. So imagine, arriving at the airport and learning that your seats are on standby. First time in my life that I have lived this! Also, it was not the first time we had flown with this airline. On the other hand, positive point, all the flight attendants on the outward and return plane were very nice and professional. Nothing to say on this side! Unfortunately, our experience with the airline was extremely disappointing. Our travel agent did not understand why we did not have a seat on the return plane.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontréal to Mexico City
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Both flights were delayed"

(United States)

Not Verified | Flew Air Canada Rouge twice this week. Booked thinking I was flying Air Canada. Knew nothing about the “rouge” brand. Both flights were delayed. They did not have sufficient time between flights to properly move planes or service them. Both flights were delayed. So 100% chance of delay. Rude staff who will cut the customers needing extra time off. The flight attendants made a guest put two bags below their seat so they could accommodate one guest who wouldn’t find her own open bag spot. Very rude service. First flight, boarded an hour late then sat for an hour waiting to push back as they didn’t have weights to fly. No offer of drinks or anything.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMoncton to Toronto
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no