✅ Trip Verified
| I flew Air Canada Rouge (booked by our Travel Agent, we saw Air Canada and thought 'great' we didn’t realise that they were their budget fleet) for three flights in September 2019 from Manchester to Toronto and Calgary and then Vancouver back to Manchester. I was with my husband and his parents. All three flights were delayed leaving: First Flight: two and a quarter hours delay taking off because of a fuel light fault (this should have been sorted before we boarded and sat there all that time - preventable) Second Flight: an hour late leaving owing to a staff shortage for that flight (this should have been sorted out before we boarded - preventable) Third Flight: 15 minutes late leaving because of a late boarding passenger (not really Rouges fault). On our first flight, the delay in leaving almost caused us to miss our connection in Toronto. We managed to make it to our connecting plane Boarding Passes in hand, only to be told we had been removed (our seats undoubtedly re-sold). After much dithering, the staff managed to re assign us. However, our luggage didn’t make the flight as Rouge had decided to put it on a later flight (ours and lots of other peoples) but didn’t think to tell us, so we waited ages at the carousel the other end unnecessarily. Eventually and after much anxiety on our part it all arrived at our hotel in the middle of the night. My husband and I were in Premium Economy. The seats were extremely hard and uncomfortable. Seatbelts were short with not much room to slacken. The legroom was fine, but you couldn’t stretch out as there was a large mounting bracket beneath the seat in front. The overhead bins were minuscule. The iPads we were given to entertain us on the return flight wouldn’t connect properly, saying there was an error. We couldn’t be bothered to report it as we were so tired. It looked like everyone else’s was the same. The food was just ok and nothing special. Air stewards on all flights were friendly enough, but did seem disinterested. My in-laws were in Economy and experienced all of the above, except smaller seats and no in-flight entertainment. Unfortunately, their seats weren’t clean either, attached is a picture of the gap in my mother-in-laws footwell, it was absolutely filthy and there appeared to be months of old litter and food debris. Unfortunately, as a whole Air Canada Rouge was pretty poor and it’s highly unlikely that we will ever use them again, or recommend them to anyone.