Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1171 reviews
3/10
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9/10

"I was pleasantly surprised"

(Canada)

Not Verified | I was a bit wary about flying Air Canada Rouge. Numerous comments and reviews and without question the majority of those comments / reviews were negative. I flew from my home in Kelowna (central B.C.) to Edmonton then to Toronto on an A321. I was pleasantly surprised by this aircraft, spotlessly clean and the seating (I was in regular economy for this part of my trip ) was spacious and comfortable. The cabin crew were delightful, quite young and very friendly and efficient, service was very good. The next part of my trip was Toronto to Glasgow, an evening flight on an older Boeing 767, I was in premium economy. There was a separate cabin for premium economy, I had two large seats to myself. The food was excellent, a lovely meal served with a nice imported red wine, service was top class, well done ladies! On these older 767's there is no in flight entertainment, that is simply an issue that you should be aware of prior to booking. I knew that so I downloaded a couple of good movies from Netflix to my tablet and I had a good pair of comfortable headphones. I sat back and enjoyed the flight, had a couple of nice highballs and then a couple of hours nap before landing in Glasgow. All in all an enjoyable experience flights were right on time, if there was anything negative it was landing in Glasgow at 6.30 in the morning. My return flight was Glasgow to Heathrow then on to Vancouver in premium economy again top notch. I'm away again this September to Glasgow, my travel agent found me a very good fare with Air Canada in premium economy.
AircraftBoeing 767 / 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteKelowna to Glasgow via Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Rude, impatient and dismissive treatment"

(Canada)

Not Verified | Ottawa to Tampa. Absolutely the worst experience flying with any airline. Seats so tight together that my sore arthritic knees were forced up against the seat in front of me. The tray table if I had been able to use it would have hit me in the chest. I have been flying since I was 5 years old and so I have 55 years experience when I say that flying has never been so uncomfortable. Top this off with the rudeness we were met with everywhere we turned, especially at check in at the Air Canada counter in Ottawa. Rude, impatient and dismissive treatment. It was truly a horrible experience. Because of the lack of space it was very warm and made us feel claustrophobic. The passengers on the flight kept getting out of their seats as a result. My husband was hit by the cart each time it went by. We are people not cattle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOttawa to Tampa
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"waiting on a stationary plane"

(Canada)

Not Verified | Toronto to Bogota. Do you like waiting on a stationary plane for hours and hours? Are you allergic to water, food, and other simple luxuries? Do you hate getting to a hotel that you've already paid for the day after you were supposed to? If you answered yes to these questions, then boy, do I have an airline for you!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Bogota
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew are not helpful at all"

(United States)

Trip Verified | Toronto to West Palm Beach. I have flown AC for a few weeks now and noticed they have no on-time arrival statistics because they are continually late. There are tremendous inefficiencies at the gate and on boarding crew, they are not helpful at all. They smile and speak two languages but that does not assist passengers trying to figure out where to put their luggage when there is no room left. Their website is difficult to navigate and the link to Aeroplan is less than stellar. They also are not very accommodating making sure folks stay hydrated in the air. Trying to call or electronically communicate forget it, no answer. Unfortunately, the price of the tickets is no different than any other airline. It does show when there are no regulations and big corporations like Air Canada can do what they want and treat their customers any way they choose. Sometimes a little regulation goes a long way. There are no watchdogs on this airline!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to West Palm Beach
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"attendants were rude to me"

(Canada)

Trip Verified | Toronto to Belize, delayed by 48 minutes. The flight attendants were rude to me. We were told to get our own alcoholic beverages from the back of the plane when asking for a refill. On our second flight there was no beer on a 5hour flight. Our 4 flights with Air Canada during our vacation was delayed or rescheduled. The airline overbooks flights and then asks people to wait until the next day to fly out.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Belize
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"subpar in their customer service"

(Canada)

Trip Verified | Almost all the AC staff were subpar in their customer service treatment. I remember asking for a tissue on the way back as I was quite sick and the air hostess said she would help after serving the food. So I waited and nothing. I didn't bother reminding her again. I used the restroom. Later on during the flight I had a question and pressed the button and nothing. I understand staff get busy and that's no problem. However, I pressed that button over 5 times throughout the flight and not a single host came to address my inquiry. From the moment we tried to board until the very end, there wasn't a single rep I could give a shout out to. The attitude was aggressive and arrogant. A little mindfulness goes a long way and the staff in my opinion need to significantly up their game. The job isn't merely to serve food on the plane but to make sure all travellers are respected and responded to with basic kindness. Of course this is just my one such experience; there may have been others out there who've had a pleasant experience with this airline.
AircraftBoeing 767-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Toronto
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"attendants are snappy and rude"

(Canada)

Not Verified | Toronto to Orlando. We had a bad experience on our previous AC flight back in April 2019. We paid extra to have bulkhead seats on our flight to Orlando. Gate agent came up to us after we were seated and demanded that I vacate the seat I paid for to allow a teen with a broken leg to sit on the bulkhead aisle. Didn't even ask. He said one of us had to move. Rude and condescending was what I got for refusing to do so, and a warning that I could be removed from the flight with MY attitude. Fast forward Jan 2020, and again I find myself on an AC Rouge flight. The attendants are snappy and rude when I ask for water before the aircraft begins to taxi. Rude is what I got when an attendant took my back pack out of the overhead bin to allow a late arrival's small suitcase to be put in its place. Now I have to sit with my back pack at fit, on a tiny seat, with tiny leg room, because the late women's suitcase is bigger. Never again wil I fly Air Canada. I will happily pay extra to fly a better airline, or fly out of Buffalo. BTW, I'm still waiting for my water.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Orlando
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unethical, irresponsible"

(United States)

Trip Verified | Toronto to Honolulu. I was threatened of cancellation 3 times and had to re-purchase my ticket each time thanks to some flawed algorithm the airline uses. I received emails stating that it was potentially a fraudulent purchase, and I needed to come to the airline in person to show ID, otherwise, I would be cancelled within 48 hours prior to travel. I was not refunded any money either, just informed of this. Because I was traveling with a young child and a party of 4 others, I had no choice (otherwise I'd have bought another ticket with a different airline). I drove 2 hours out of my way in order to do this, and when I got to the airport the Air Canada representative told me I had to repurchase the tickets. I told him I was not refunded, and he insisted that "the money was on its way." This was 3 weeks ago, so essentially I paid double for my tickets and had to drive way out of my way in inclement weather to do so. This is the worst airline ever - unethical, irresponsible, and fraudulent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Honolulu
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"Entertainment on your own device"

(Ireland)

Not Verified | Lima to Toronto. Not sure why we deserved a budget airline service when travelling on such a long cross-continent flight. We had a snack and a meal included. The planes are dated, no way to set your own temperature. Tiny overhead cabin storage and small seat pitch. Entertainment was on your own device, which was not clear when booking or checking-in. The ground service was horrendous. At check-in where we were quizzed on our trip to Peru (despite leaving and heading to Canada) with questions designed to trip us up and stickers placed on the passports with sellotape and we were told to never remove them. We were submitted to random patdowns and bag searches at the departure gate, delaying the flight. Apparently this was at the request of Canadian security services (although we saw it set up at gates for US-bound flights too) but it was odd and when happening at 3am local time, quite disorientating.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLima to Toronto
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"better than I was expecting"

(Canada)

Not Verified | Toronto to Montego Bay. Morning flight, delayed by an hour. Premium Rouge class, seat 1A, was better than I was expecting. Decent leg room, breakfast consisting of fruit and oatmeal tasty, and cabin staff friendly and attentive. Compared to my return leg via WestJet Premium, Rouge Premium was a close second. Would consider a second trip with them although I won’t recommend to others due to an over abundance of negative reviews - and I think I may have just got lucky. I’d need some further travel using Rouge.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteToronto to Montego Bay
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no