KLM Royal Dutch Airlines

✅ Trip Verified | Party of 8 travelling out for long weekend flying from Munich to Newcastle via Amsterdam. They lost all suitcases for 2 days. Customer services non existent in Airport, referred to handling agent, must of been first day on the job as he did not have a clue what he should do! We missed return connection due to crew sickness, which meant a six hour delay. On return we submitted a claim for lost luggage and essentials we had to buy, and a claim for delayed flight. Five months later we are still forwarding emails back and forth. They take up to two weeks to reply to every email and send links that don't work. Customer services are very poor.

✅ Trip Verified | Upon arrival at the airport, I went to the KLM/Air France counter as I had one piece of luggage to check in. Only one desk was open and no one was at the Sky Priority line. About 20-25 minutes later, the luggage was given and headed to the lounge (different reviews). The boarding of the flight KL1358 started 20 minutes late and we were in the sky about 10 minutes behind schedule so it was quite an efficient boarding process. My seat (1F) was very comfortable with plenty of leg room. As the Embraer 190 has a 2-2 seat configuration even in business, I had someone seated next to me. After the take-off, a dinner was served even with the short flight time. The appetizer consisted of beetroot and apple salad and smoked trout and was delicious for an airline appetizer. The main course was a chicken salad for which was also really good. The flight arrived on time and parked in the gates A, which is the standard one for KLM Connect. We deplaned via the front door and a bus dropped us at the gates C. The staff were friendly and respectful.

✅ Trip Verified | Bordeaux to Trondheim via Amsterdam. Late and delayed for the past three trips. How is it possible that we arrived at the destination two days later than the initial plan. Cheap tickets but they came with cost that we cannot bear. After we get home, I will deactivate and delete our accounts. No more!

✅ Trip Verified | Amsterdam to Oslo. A one-day return without any checked-in luggage. This trip was booked using Flying Blue miles in economy and for both flights seat 11F (exit rows) was selected. I checked-in using the KLM app which is easy to use. In both Amsterdam as well in Oslo I could use the Skypriority facilities allowing me to skip the lines for security. Both flights were the typical KLM short haul service consisting of a pre-packed sandwich and a cup of coffee. What always strikes me is the difference in attitude between the mainline KLM and Cityhopper crews. The outbound flight to Oslo was operated by KLM Cityhopper EMB 190, a full flight with only 2 enthusiastic flight-attendants who managed to do 2 drink runs. The return flight was a 80% filled Boeing 737 with one purser and 4 male flight-attendants which were very busy studying their iPads during boarding. These 4 gentlemen just managed to do only one drink run. Both flights left and arrived on time.

✅ Trip Verified | The worst airline I have ever flown with! They might seem value for money but I would rather pay more as the service I received was appalling. First of all was advised there were no seats for me when I was boarding so had to go back and sit down and wait for another flight which was very inconvient to me! Then I was brought last onto the plane because someone didn't show. We weren't even put on a KLM flight, it was City Jet and was tiny! You just about fitted on the seat, that's how uncomfortable it was. In comparison to it, easyJet seats etc are huge! Then I had to climb over people to get to my seat. There was no room for my bag had to have it on my knee. When I attracted the attention of the flight attendant and asked him to put my bag somewhere he said that I was supposed to tell them if I had a bag. They knew I had a bag because I carried it on the flight. They also walked passed me numerous times and saw it on my knee. Appalling customer service on top of everything else that happened. My feet are now on my bag, the heat is atrocious and the room is ridiculous. I've flown with other airlines and never again would I fly with KLM.

✅ Trip Verified | Lucky, unlucky: this month I have flown 3 times with KLM, first to Quito, Ecuador, then to Bali, return from Singapore, definitely not a Cityhopper experience! Despite my Skyteam Platinum status, I have never been upgraded, that’s for the unlucky part but on the three long, demanding flights, I have been surprised by efficient, friendly, elegant crew members! The food also was quite acceptable, and the pitch of the Comfort seat (only Platinum advantage!) as well, although a bit narrow, and I am skinny!

✅ Trip Verified | Flew KLM from Madrid to Oslo via Amsterdam. It is always nice to fly a new B-737-800. The Boarding was fluent and on time. The aircraft was very clean, both outside and inside. Nice and warm welcome when entering the plane. Lots of space for my carry on. Reasonable legroom. Power sockets in every seat. Free in-flight snacks and beverages to all passengers. The KLM Crews were very professional and groomed on both flights. The Captain gave a Dutch and English comfort message. One of the flight attendants gave a nice Spanish message. I felt I had pleasant and safe flights.

✅ Trip Verified | I had a wonderful experience with KLM on their Dublin to Amsterdam route. The seats were very comfortable, very wide, and plenty of leg room (even more leg room than I have had on long haul flights with other airlines). Each passenger on board received a complimentary snack and drink. Both members of the cabin crew were very friendly and always had a positive attitude towards the passengers. I would certainly fly with KLM in the future.

✅ Trip Verified | Muscat to Amsterdam. Very nice staff that will always try to help you, and quite comfortable seating. The air conditinning is way too cold though. Are they trying to copy the dutch climate into the cabin? Another small note are the earphones and adaptors they hand out before take-off. They never seem to work properly for me.

✅ Trip Verified | Flew KLM from Amsterdam to Birmingham. Great airline and very friendly staff. The seat is very comfortable and even with my 1.94m I had plenty of legroom. Even though the plane was completely full the attendants had attention for everyone. It was a short flight but they didn't seem rushed at all. Check-in online was easy and fast and because I wanted a boarding pass it was no problem to have it printed out at the airport. The food and drinks are fine too, you get one drink, water and a sandwich, as well as a small stroopwafel. Will fly again next week and I'm looking forward to it!