KLM Royal Dutch Airlines

✅ Trip Verified | Flew Amsterdam to Atlanta. I upgraded to Business Class at check in for a reduced price, but to be honest I wish I hadn't bothered. KLM's Business Class product is inferior to that of other airlines I've flown with (e.g. BA, Emirates, Malaysia, Qatar, Singapore) and worse than it used to be. The amenity kit was terrible and nothing more than you get with some airlines in Economy (socks, eye mask, toothbrush, tiny toothpaste). The food was no better than most economy food I've had. Some flight attendants weren't as friendly as they should be in Business Class, didn't smile much and didn't act like they were happy to serve you. It wasn't a personalised service as it is on Emirates and Qatar. Tip: Save your money and upgrade with another airline instead.

✅ Trip Verified | Amsterdam to Lyon. A one-day return without any checked-in luggage. I checked-in using the KLM app which is easy to use. In Amsterdam I could use the Skypriority facilities allowing me to skip the lines for security. Both flights were typical KLM short haul service operated by a KLM Boeing 737-800. On board service consists of a pre-packed sandwich and a drink of choice. The flight was 20 minutes delayed partly due to the late arrival of the aircraft and partly due to air traffic constraints over France. We arrived only 5 minutes late. Less pleasant was the 45min queue in front of the French border police. (Remember that France and The Netherlands are both founding members of the Schengen treaty). During the flight I have been consequently approached in English, even when I returned in Dutch! When returning at Lyon airport I found out there was a power cut at the airport. There was a long queue of passengers who could not be checked in. Security was closed. The Air France ground crew has done all they could fixing the issue and after a while all passengers were moved from Terminal 2 to Terminal 1B where we could pass security and head to a new gate. At the gate the airbridges did not work and all passengers had to embark after a short walk over the tarmac. Boarding was done manually by checking each passenger on a list. At the end we left 30 minutes late. The AF ground staff did a great job, considering there were no computers and no PA systems available. The return flight was operated by KLM Cityhopper EMB 190, a full flight with only 2 enthusiastic flight-attendants. What always strikes me is the difference in attitude between the mainline KLM and Cityhopper crews, when disembarking I was personally greeted by the First officer who checked if I was satisfied with the flight?

✅ Trip Verified | Amsterdam to Malta return. I bought tickets on KLM web site and payed by iDeal. In 10 days before my flight I found out what KLM cancelled my tickets. I have called to their support service and spent 1 hour trying to figure out what was going on. They said what they have lost my payment and cancelled my tickets (without even informing me about it). After 1 hour of not pleasant conversation with their support person they have found my payment somehow and I have finally got my tickets. They even didn't say sorry.

✅ Trip Verified | Cityhopper FRA-AMS: On time, enough space for hand luggage. Snack is just cheap junk. Wheat-fat-sugar. You don't have the choice for gluten free or diabetes food. If only they would serve some nuts, that would be better. AMS-CUR was a delight. In time, enough space for hand luggage. Rather good food and the friendliest flight attendant we have ever met, and we had traveled a lot with Malaysia Airlines, who till then were the champions of kindness. Seats a bit narrow but okay. Legroom not spacious but okay. Entertainment mostly boring trivial mainstream or old movies. The earphones are so incredibly bad - from my mother's language I didn't catch 25% of the dialogues, from French (my stepmother's language) and English I understood almost nothing. My husband decided to sleep and gave me his private earphones - that made a huge difference. Screens are very cheap, too. After one film, my eyes hurt and I decided to listen to one of my audiobooks. Arrival in time. After all, a rather smooth traveling experience, in as much as we had been able to catch a very interesting flight tariff.

✅ Trip Verified | CUR-AMS with KLM Royal Dutch Airlines: Night flight. Started a little bit later but arrived 45 min. before schedule. Ground and onboard service very kind, food was average, but we had brought own provisions, mainly because they are not able to combine at least two food restrictions (for instance low carb and gluten free). Entertainment was poor, earphones same scrap as on the inflight. As I always bring my own comfortable down cushion, I manage to sleep even in Economy seats, so that was no problem. AMS-FRA: Started a bit later, same annoying snack as on the inflight, of course. Waited very long for the luggage, luckily we checked it on the spot, found one of our trunks demolished and reported it to the counter. That went well and was served kindly, now we wait for the refund.

✅ Trip Verified | This short KLM cityhopper flight from Amsterdam to Nice was very well organised. Boarding was smooth and the aircraft was very clean. It felt spacious with a 2-2 seating configuration. A snack and a soft drink were served. This was really welcome in these days when most airlines are adapting the low cost approach on short haul flights where you have to purchase everything. Cabin crew was efficient and friendly. So far I've been very happy with KLM.

✅ Trip Verified | Amsterdam to Nairobi on B747-400. I have noticed that the level and quality of service of KLM has gone downhill. Small things that used to make the 8,5 hour trip nicer eg the Entertainment screens are old, the entertainment was not working on this trip for the entire way, the food has gone down in quality, less options for Economy class. One really big annoyance is my spouse had to pay for a seat to sit by me. One can see the cutbacks to service and this is not too good. The airline used to have a section for you too hydrate, have a small snack etc - that has disappeared. Unfortunate as I wanted to keep using this like even though it means a stop over in AMS from the USA, but with the new competition from Delta airlines codeshare with Kenyan Airways to begin in late 2018, lets see how KLM does

✅ Trip Verified | Party of 8 travelling out for long weekend flying from Munich to Newcastle via Amsterdam. They lost all suitcases for 2 days. Customer services non existent in Airport, referred to handling agent, must of been first day on the job as he did not have a clue what he should do! We missed return connection due to crew sickness, which meant a six hour delay. On return we submitted a claim for lost luggage and essentials we had to buy, and a claim for delayed flight. Five months later we are still forwarding emails back and forth. They take up to two weeks to reply to every email and send links that don't work. Customer services are very poor.

✅ Trip Verified | Upon arrival at the airport, I went to the KLM/Air France counter as I had one piece of luggage to check in. Only one desk was open and no one was at the Sky Priority line. About 20-25 minutes later, the luggage was given and headed to the lounge (different reviews). The boarding of the flight KL1358 started 20 minutes late and we were in the sky about 10 minutes behind schedule so it was quite an efficient boarding process. My seat (1F) was very comfortable with plenty of leg room. As the Embraer 190 has a 2-2 seat configuration even in business, I had someone seated next to me. After the take-off, a dinner was served even with the short flight time. The appetizer consisted of beetroot and apple salad and smoked trout and was delicious for an airline appetizer. The main course was a chicken salad for which was also really good. The flight arrived on time and parked in the gates A, which is the standard one for KLM Connect. We deplaned via the front door and a bus dropped us at the gates C. The staff were friendly and respectful.

✅ Trip Verified | Bordeaux to Trondheim via Amsterdam. Late and delayed for the past three trips. How is it possible that we arrived at the destination two days later than the initial plan. Cheap tickets but they came with cost that we cannot bear. After we get home, I will deactivate and delete our accounts. No more!