KLM Royal Dutch Airlines

A pretty good flight last year (July 2012) from Amsterdam to Narita. Excellent in-flight entertainment - not a lot of movies in French and no French introduction in general (which is pretty normal). I had problems with my headphones at the beginning of the flight I called for a stewardess. She came 30 mins after I called her with new headphones 10 minutes later. The seat pitch was not very comfortable for me. In conclusion KLM is a pretty good airline. This flight was better than my flight Paris-Tokyo on Air France.

Economy from CPH-AMS-SIN on Fokker 70 and B777. CPH-AMS good short flight on time and with a little snack. FA very friendly. AMS-SIN slightly delayed departure and arrival into Singapore but explained and kept informed. FA very friendly and with frequent drink patrols. Food was among better I have ever had in economy. Toilets kept clean. I didn't use IFE that much but seemed responsive and good with average content. The seats was really good. Slightly on the hard side and a footrest would have been appreciated. But compared to other airlines like Air France these seats feel vastly superior. Legroom also more than acceptable. In summary a really good airline that I would use without hesitation.

KUL to Amsterdam and return. Both ways very old aircraft. Poor food. On the return journey we were getting hungry waiting for the dinner service. Finally I asked the Purser when the dinner was coming to which she said it isn't! There is only one meal she said which was served at lunch time. For a ten hour flight we felt this was miserable.

Flew Manchester UK to Accra Ghana economy comfort. I flew economy comfort as a treat the service by the staff was excellent. My seat was great with plenty of leg room food brilliant with decent sized portions followed by plenty of drinks. In my opinion KLM is the best Airline in Europe Shiphol the best Airport in Europe.

AMS-BON (Bonaire). Very pleasantly surprised. First time with KLM and I did not expect much of the KLM economy product but it was an excellent flight. Fairly recent A330-300. Seats 2-4-2 - row 17 on the wings very quiet. Cabin could have been cleaner. Service excellent - Crew attentive and passing regularly with drinks. All requests executed with good attitude. Main meal Ice cream and evening pizza all very good for economy. Drink choice correct. Entertainment system easy to use with good and recent movies. On-time flight (incl the stop in Aruba). Definitely 4* airline.

Flew Business Class AMS-DEL as part of a DL itinerary on a 747-400. Overall excellent service and food. The cabin though is horribly dated. KL just announced an update starting this summer but it is seriously overdue. The decor seemed very 1980's to me. I haven't flown KL for a while and was delighted they are still distributing the delft Dutch houses. A very nice touch. Great professional in-flight staff.

AMS-SIN the food was inedible breakfast was as poor. Non working IFE. I was travelling with my son and wife and one IFE was broken while the other one would not respond to the remote control. KLM is the worst choice on Europe-Asia route.